Kateryna Shportko
The hotel’s location is wonderful, and the shuttle service to the Disney parks is perfectly organized.
We had a room with a view of the fireworks. It was clean, spacious, and had everything we needed: a TV, refrigerator, microwave, coffee maker, and iron.
The only downside was the black hair everywhere after housekeeping — on clean towels, the bed, the walls, and so on.
Breakfast was pretty standard. Because of my diet, it was a bit difficult for me since I can’t have gluten, dairy, or sugar, so I ended up eating an omelet with bacon every day.
In the evenings, we ordered room service, and the food was tasty.
The pool is excellent, and the area around it is beautiful and very convenient for families with children.
The service was very friendly.
Jenny C
Overall we had a decent stay. It is very close to Disney springs. Service inconsistence. They put ballons in my room for my birthday which was really nice. Upon check in I wasnt told of the typical things such as time of checkout, complimentary drinks, pool hours, how the shuttle works, etc. Each person is spoke to was nice though. I feel like part of a hotels job is to anticipate what a guest may need to know so if you dont know what to ask about, you won't have the information. My biggest complaint was the noise. I booked a room with a balcony on purpose. I looked nice and relaxing in the photos. I purposely did not book on overlooking the pool bc I thought it may be noisy, well my room ended up over looking the highway. Even with the door shut it was very loud. I sleep light so I didnt get a great night's rest even on the 14th floor. Id call the hotel in advance to ensure you do not have room overlooking the highway if u are light sleeper.
Sabina B
I had high hopes for this hotel. 🏨 sadly it fell way below ⬇️ expectations. Upon entering lobby, there is a weird smell..maybe someone wore cheap perfume..it was smelling like that all the way to the elevator. Surprise..if you’re a DIAMOND ELITE you’re still getting $60 fee even if you don’t park a car. 🚘 The list of items they charge for this fee for is laughable. 🛗 the room itself was ok. Not exceptional and the heat worked on a cold night. The bed was comfy but the carpet was worn. The toilet was dirty upon entering room. The noise level was very high too as the room was near an ice machine. 40,000 points later I’m pissed.
I ordered food at the bar. The $32 steak came with half of the steak greasy fat! The other half a mystery steak? I’ve eaten steaks before at IHG hotels and this was cringe. I want my money back.
The salad was bad too. The drinks 🍹 however were fine.
Next morning I ordered breakfast and it exceeded expectations. The WiFi in lobby jams your regular WiFi on phone. The phone doesn’t work until you connect with their WiFi. Suspect. With a lot of maintenance this could be a great IHG stay. Sadly, it isn’t worth it!
T
Personally I would not stay at this hotel again when visiting Disney. In my opinion you are much better off getting a value resort or even better a discounted moderate resort. We paid almost $300 with parking and could have easily stayed at a moderate for that price. We stayed one night because I extended our trip and couldn't add a night to our Disney stay. Never again.
The only thing this place has going for it is location and that it was quiet. Everything else is a hard hard pass. Room was deteriorated and outdated. Mattresses were sinking, bathroom had mold spots, and the carpet was pulling up off the floor. The "amenities" included an old microwave using timer technology (haven't seen this in ages) and a mini fridge that wasn't cold at all at first.
There are no suitcase carts to use here...insane. They said bell services would help with our bags but they were very busy when we first came and needed to get into our room for rest.
I did really enjoy the walking distance to Disney springs and how quiet it was. That was it and the only reason I gave 2 stars.
Don't stay here. Go to a Disney value or a moderate for the same or less price.
Huyck's VRM
Not happy with the ridiculous extra charges on this reservation. We stayed for one night. Payed $178 PLUS a surprise $98 for parking and resort fees PLUS $50 for 2 people eating the breakfast. Definitely feel nickel and dimed and nothing is that great at this hotel.
We have stayed at drury in the past and had a much better experience. I expressed my frustration because I understood the breakfast to be included but it’s actually almost $25 a person.
Elevators are sketchy and drop and rise fast. It’s not a smooth ride and feels like you are on the tower of terror. Once the elevator even opened on the maintenance room side and we didn’t know how to open the other side of the elevator.
Hallways smell like old cigarette smoke.
Pool is nice and so is hot tub. Didn’t care for the sprinklers constantly shooting from the pool but it wasn’t a deal breaker either.
It is close to Disney springs but there are so many other hotels close by that this one has definitely left a sour taste in our mouth.
