Stella
I'm giving the Hyatt Regency Orlando 4 out of 5 stars. The service here is truly what makes the hotel shine, particularly in a few standout areas, but the accommodations themselves could use some serious attention to match the high standards of the staff.
Exceptional Service Stands Out
The front desk service was absolutely exceptional, setting a fantastic tone for the stay. This level of hospitality extended to the Rocks bar and restaurant, where the service was also top-notch. If I were to return, the fantastic staff at these locations would be the main reason; they are a huge asset to this property.
Unfortunately, the rooms themselves fell short of expectations, especially for a hotel that hosts so many business conferences and international visitors. They could definitely use more care and attention.
Pillows: A simple but critical detail—the pillows were extremely low-loft, feeling below-standard and making for an uncomfortable night's sleep. Better-quality pillows are highly recommended.
Bathroom Size and Design: The bathroom was disappointingly small. The layout is highly impractical; the door literally hits the bathtub, leaving you barely any room to exit without bumping into the vanity. A hotel like this busy location can use a bathroom remodeled for a more modern, urban style. Switching to shower-only units would be a perfect fix,solving the tiny space problem and updating the look.
A perplexing and frustrating issue was the restricted access to the relaxation amenities. It was disappointing to find that the hot tub and pool are only open for use with a purchased spa service which is not available after 5pm. This policy makes it impossible for regular or business guests to enjoy these amenities, especially in the evening, which seems completely counterintuitive for a hotel of this caliber.
Stacey Maxwell
Beautiful hotel and great staff. Would like to see a restaurant open later for kiddos and a hot tub outside. The rooms were very clean and the bathtub was amazing to soak in after a long day at the park. We will surely be back ! Oh last thing…: would like a line for already checked in guests. It was a long wait to get a new room key. Thanks hotel
Ruben K.
Hyatt Regency Orlando on International Drive is an impressive and spacious hotel with a welcoming atmosphere. The staff are friendly and attentive, always ready to help with a smile. The doormen, in particular, stand out warm, upbeat, and always happy to greet guests. The rooms are comfortable and well cared for, and the location is ideal for exploring the area. A great place to stay whether for business or a relaxing getaway.
The only thing I didn’t like is, after paying for everything, you have to pay for the ‘premium seats’ at the pool.
Neil
The hotel was very nice. Lots of restaurants and 2 pools. One was on the 4th floor of Tower 1, it was a very nice pool, but no bar or food, so was not crowded. Main pool at ground floor Tower 2 had food and a bar, and a kids slide, hot tub, waterfall, so much more crowded. $50 if you want an umbrella though (which was the only shade). Ordering a drink was 20 min or longer.
No A/C in the hallways, when going to your room, so felt stuffy. Cleaning service was excellent. Ordering extra towels etc, took 30 min, and had to get through a really basic AI customer service level, before you could talk to a person, that got annoying. No concierge at the hotel all, the front desk tries to help, but not very experienced at it.
Rooms were very nice. Rate was very good. I'd say it was a 4 star hotel, with 3 star customer service , with exception of maid service which was 4 star.
Jennifer Elrod
This is one stay that I always look forward to every year! I love the hotel, I love how kind staff and management is, I haven't had any issues during my stays. I have come here once a year for nearly 4 years now, they hold one of my favorite conventions. I dont even have to worry about bringing a surplus of my own food or drinks, this hotel has everything covered. There are also plenty of other restaurants, stores and entertainment within walking distance. I love the convention center, it doesn't feel too over crowded or unpleasant even with thousands of attendees of the event. This year I was even given an upgrade for a suite, which I made sure to leave a clean room when it was time to check out. I was really taken care of this year, im so grateful to have such a wonderful hotel and amazing staff running everything and the venue, very excited to have the chance to attend next year.
My Booking
