Sparsh Shah
Overall excellent day. The hotel and the roads are lovely. The resort area, including the pools were pleasant surprise. We did not expect it to be this good. Overall, everything was clean. the washrooms and everything worked perfectly. We had no issues.
Also, the staff were very kind and nice. No point throughout the day, we ever encounter any staff, who or Min. The ladies who cleaned our room were lovely. In particular, Jake at Concierge was excellent. he let us check in super early, which actually made our trip and made our whole day a lot easier. We would definitely come back.
Gail Ellis
Shuttle service that was listed on the hotel's website was no longer available when we arrived. Trash was not emptied for the 5 days we were there nor were towels picked up or replenished. A call to the lobby got clean linens delivered. It was nice to have towels available for pick up and return near the pool. The resort was very clean. Enjoyed the food options available on grounds as well.
Leslie Powell
We have stayed here a few times. The ongoing lack of quality in service has been consistent.
This trip we were 30 minutes early to check in. We waited over 2 hours for our room. Was advised check in BEGINS at 4 and it doesn't mean you will get your room by then. After asking for our room at almost the 3 hour mark we were given our keys. We got to our room and noticed we were given a queen bed and not the king room we requested. They stated it's an upgrade due to a pool view....we wanted a king not a pool view otherwise I would have chosen the queen bed. When we started settling we noticed there were no toiletries...no hand soap what so ever. The tables behind the lights was visibly filthy. So we had to stock our own room with toiletries and wipe down all surfaces due to actual filth. On top of the room being dirty, one of the beds had brown stains on the comforter. Vanity lights did not work. TV in kids area did not work. Only one key worked. This will honestly be the last time I book at this location. It pains me because we are corporate diamond members and have never experienced such a horrible location, it's not even this bad at wyndham lower star hotels. We will stay next door at the Waldorf Astoria, I'm done wasting my sanity on dealing with this nightmare of a hotel.
The only part of this hotel that is quality and worth praise is the VALET! This team rivals luxury locations. Their excellent customer service and ability to empathize on the bad hotel helps a lot. Even though customers are pissed (which we were and there were multiple other groups complaining) they are going out of their way to provide a high tier valet experience. Every single valet team member is top notch! 5/5 VALET ⭐️⭐️⭐️⭐️⭐️
Tyler Wilsey
This place was amazing. Great atmosphere and amenities for kids. Only odd part was waterslides closing at 6PM. It is great though for convenience to Disney parks. We were able to get to any park within 15 minutes since it is inside the primary gates to Disney. Definitely will be looking to stay here again if we come back to Orlando.
Amalia Hartling
AMAZING resort! I have been staying here time and time again ever since it opened. Great customer service. If you have a problem, they will fix it right away. It is also very close to all of the Disney parks and fun water parks!
My Booking
