Victoria & Vanessa
Absolutely love the dolphin and this is our go-to stay whenever we head to Disney! First and foremost, you get an affordable price and still the magic of disney, with a hotel that is just as beautiful as some of the official disney resorts. The friendship boat makes it fun and easy to sail to Epcot and Hollywood studios, and nothing beats the back entrance that is always less crowded! The service is always friendly and quick, valet always gets our car out to us in no time! Their is a ton of options for dining right inside the resort, and you don't ever have to leave the property if you don't want to! The room service is fantastic, they tidy up your space nicely before you are back for day the day, and the room service breakfast is literally AMAZING. Hot and fresh and delicious! If you are a family or even a couple looking for a great alternative to a disney resort, LOOK NO FURTHER! This is your spot! Don't pass up the Dolphin or Swan! :)
Kayla F.
We did not enjoy our experience at the Dolphin Resort, and would not stay here again unless we absolutely had to. The location is great, it is within walking distance to Disney's Boardwalk and Epcot which was really nice! We definitely liked the location. However, there were quite a few things we didn't enjoy that made it to where we won't be back. First, we booked this room for one night to allow us to come into Disney one day earlier. We enjoyed that this hotel got the Disney Magic Hours and wasn't crazy expensive like most of the other hotels that offer this, or so I thought it was cheaper. We got there and there wasn't any parking nearby, so we had to park the car with valet. The valet guy was great, took our keys and parked our car. I went in and got us checked in and found out that on top of the $55 I just paid to park my car for one day; I was also going to have to pay a daily resort fee which put me in for over an additional $100 by time parking and fees were added. This made the room almost equivalent to staying at an actual Disney moderate resort. We made our way to the room, and it was spacious. The windows were so dirty that our great view was hardly a view, and we couldn't take any photos out of the window- that is how dirty it was with handprints on the inside and grime on the outside. That night, our room was so incredibly humid that we couldn't hardly sleep. The bed was very comfy, but the sheets are so noisy that every time you moved you were waking someone up in the room. We did not get much sleep as guests were also very noisy and seemingly drunk all night long going down the hallways. We got breakfast in the cafe, and while it had the longest line, it did seem to move quickly. We waited forever for our coffee to be ready, and when it was ready the order was wrong. Stood there for several minutes for them to correct the order, to no avail and finally walked off. We checked out and tipped Valet. By time we got to our next resort, I realized they only gave me back the key fob, and all of my other keys from my key ring were missing. Called valet as there were several important keys on my key ring, and they said they did not have it. This was very frustrating as I lost every single key to my office, safe, house, family's homes, etc. While the resort itself is very pretty, and the location great- this was a never again hotel for us! Definitely not worth the money, and the experience was very poor all the way around.
Angie Lopez
The Dolphin was a conference hotel, and we were concerned after seeing a lot of mixed reviews online. However, our experience was excellent. The staff was friendly, beds were comfortable, it was in a great location near the Boardwalk, there was transportation to and from Disney Springs, it had a variety of restaurants, an amazing spa, the elevators were quick, and they even had laundry services and an arcade for anyone who loves arcade gaming. Blue Zoo was good, and we absolutely loved Rosa's Mexicano. Our room was spacious, clean, and updated.
A B
The good: Great view from our 12th floor room at the dolphin.
Got to see the fireworks at night!
Breakfast was also great at Rosa Mexicano
Dinner at Kimonos was GREAT!!! and our server was so sweet!
Room service/guest services were quick to repond when I got a hold of them
Beautiful hotel!
The bad: Body wash container was empty when I showered but they came quickly to replace it
When I went to open my drawer, it came completely out and almost broke my toe, it's not even on the track, which is very unsafe
One of the lamps was not even plugged in at all in our room, There's nowhere to plug it in because all the outlets are being used
They started repairing the roof next to us at 8:40am on a monday which looks to be ongoing.
Most carpets in the hallways where the rooms are located were black from overuse.
The USB port charger on the lamps doesn't work unless the light are on I believe which is annoying. I had to use my portable battery charger to charge my phone.
We called the Disney restaurants for reservations which goes to 1800 number not on location, they said all the restaurants were full, however when we walked in they.were 50% empty. This could be causing Disney to lose business in their restaurants if the operators on the phone are telling people that the restaurants are full when in fact they are not.
I would stay again but hope they can make some improvements and tweaks.
surf life
Beautiful place to stay. Rooms are nice and the beds are very comfortable.
Staff are not as helpful. Unsure as to if the issue is low staff or just uninterested in helping.
Parking is a huge problem. We were charged to self park which was fine(not the problem), however, after the first night we were told the self parking lot was only for Valet and we would have to park at another hotel. That other hotel didn't have available parking. There were available spots in what used to be self parking but didn't want anyone but valet to use it. So each time we had to explain we paid and it became very annoying.
The resort is beautiful and very close but the amenities are limited to times that are not convenient. Gave us the feeling they liked the look but didn't want people using them.
The pool was also incredible.
So overall a beautiful place just service is not the best.
My Booking
