Andy Bradley
Date of stay - June 2026
2 Adults and 1 child
Great hotel, clean, rooms made up every single day and towels changed daily also.
Service second to none.
The hotel has a policy of quiet hours after 10pm which was good too know as sound can travel from adjoining rooms and at one point I thought I might of needed to engage with the staff to intervene which they strictly enforce, but thankfully, the overly loud room next door left.
Not sure why the cheap toilet paper as we just ended up using twice as much, small thing really.
The pool is very shallow, never getting any deeper than roughly 3ft, so swimming is difficult, but as relief from the hot humid environment is 1st class. Brace yourself for a hefty bar bill if drinking at the pool or the bar in there hotel, very much in keeping with big city prices.
The cafe is good for some things such as pizza, but for a good breakfast IHop is a five minute walk away which is almost impossible to finish for less money, the breakfast in the hotel is meger at best.
The free shuttle buses to the parks are great, Andy the early access to the parks is worth it's weight in gold.
Getting around - if you're staying local, Ubers are cheap, efficient, friendly and plentiful. If you're planning get out further afield, hire a car for those days, but for us, there was no point as we had free shuttle buses.
Eating out from this location - we found Icon Park a really good option which is a 5 dollar Uber away where there are a good range of restaurants for all tastes.
All in all though, 4.5 stars from me, would definitely stay here again.
silvana hutchison
We wanted to stay close to Universal Studios and chose this hotel because of its convenient location and the one-bedroom suite option. As a family of five, we found the suite comfortable and spacious enough for all of us.
We were only there for a short stay, but the kids spent most of their time enjoying the pool. The lifeguards were outstanding—professional, attentive, and even conducting training sessions while we were there. It gave us peace of mind knowing they were actively watching over the children.
For the adults, the pool area was relaxing, and the bar offered a great variety of cocktails. My favorite feature was the full-service Starbucks on the property. Being able to enjoy my morning coffee without leaving the hotel was a wonderful bonus. Overall, we had a very enjoyable stay and would definitely consider staying here again.
Christina Cook
I have visited Dockside twice, with large groups of girl scouts on both trips. During our most recent visit, our expectations were exceeded in almost every way. We were delighted to have rooms available upon our arrival (at 9 am!), all adjacent in the same hallway.
The family suites are spacious, bright and comfortable. Having a mini fridge and microwave in the room is awesome when traveling with kids. We enjoyed the variety of offerings in the food court: even our picky eaters found something they enjoyed. The girls closed down the pool at 11 pm. Busses to the parks were timely, we never waited more than a few minutes
Alicia Browning
Our room was a 2-room suite with three beds. This room has ample space for 6 people. The only downside is just one bathroom, but that's par. We love the kitchen space and the table and chairs in the room. The staff are friendly and helpful. Check in was a breeze, but checking in via mobile speeds up the process. The shuttle busses from the hotel to the parks is a bonus and they run frequent enough to all the parks to save you from the headache of driving and parking. The pool areas are nice and towels are provided if you don't have your own. We love the Universal resorts!!!
Christine D
We really liked this resort and enjoyed our stay. It’s close to Universal and offers free shuttle buses to the parks. The on-site restaurant was great, we ate there several times for dinner, and the coffee in the dining room was good as well.
The pool area looked very nice, but it was closed due to cold weather, so we didn’t get a chance to use it. We stayed in a two-room suite that was clean, had a minimalist vibe, and while a bit small, had everything we needed.
Overall, we loved the atmosphere. It was lively with lots of families and had a fun feel that worked perfectly for a theme park trip. The staff and amenities made everything easy and enjoyable. From eating meals there to using the shuttle, it really felt like a stress free stay. We would definitely stay here again.
