Jeremiah Russell
TLDR - If you stay here, get every detail in writing. Don’t rely on verbal confirmations from staff.
My family and I recently stayed at The Ritz-Carlton Tenerife, Abama from January 17–20, 2025. The resort itself is stunning, with beautiful views and generally attentive staff. We truly enjoyed the setting, the amenities, and the overall experience while on the property.
However, I was very disappointed with how the hotel handled billing and communication after our stay. Prior to arrival, I confirmed with the hotel (via the Marriott app) that our room included a sofa bed for our young daughter. Upon check-in, I reiterated this with the porter, who acknowledged the request and said housekeeping would take care of it. Instead, when we returned to the room after turndown service, we found a rollaway bed had been placed—without any mention that this would incur an extra charge.
Only after the stay did I realize I had been charged nearly €187 for the additional bed over two nights. I would have gladly had my daughter sleep on the sofa if I'd known. I contacted the hotel multiple times to address this, and although they initially offered a partial goodwill gesture, they stopped replying entirely when I requested a fairer resolution.
Additionally, at check-in I was told that breakfast was complimentary for my family due to my Titanium status. Despite that, I was later charged for my daughter’s breakfast—even though the staff clearly saw all three of us present at check-in when the benefit was confirmed.
I’ve stayed at many Ritz-Carlton properties and have always appreciated the high level of service and professionalism. Unfortunately, this experience left me feeling undervalued as a loyal guest. I would encourage future visitors to be very clear and get any service confirmations in writing to avoid unexpected charges.
Soma Das
An absolutely stunning hotel/resort...a feast for the eyes. Our room was large with an ocean view. We paid extra to have an additional bed since I was there with my 2 daughters. The breakfast was varied & delicious. The service/attitude of everyone we encountered was friendly & professional. The only issue I had was that there was no vent in our bathroom...thus, the walls & mirrors were steamy & sweaty after every shower & the toilet area did not air out well, again because there is no vent, & therefore a lack of circulation. Overall, our stay was very enjoyable.
Isabella Janoschka
We were really looking forward to our stay at the Abama Ritz-Carlton, but unfortunately, it fell far below expectations. Having stayed at several Ritz-Carlton hotels around the world, we expected the same high standard of service – but this experience was nowhere near it.
The service throughout the hotel was inconsistent and lacking attention to detail. Staff seemed overwhelmed or uninterested, which is not what you’d expect from a luxury brand like this.
The biggest disappointment was the Club Lounge. It’s completely self-service, with very limited options and no personalized attention. It felt more like a basic airport lounge than a premium experience. For the price, it’s just not worth it.
The hotel grounds are beautiful, but the service seriously needs improvement. We won’t be returning.
Punkaj Gupta
Terrible service!!! Hotel is old and tired and in desperate need of an update. However, they do a good job keeping it clean.
Concierge is absolutely useless. My husband is in a wheelchair with a broken leg and emailed the concierge 2 weeks prior to our arrival asking for a wheelchair, shower chair, fridge so we could store his ice packs and a microwave knowing he can’t go out for all meals. When we arrived they had absolutely nothing for us and we didn’t even receive an apology! Had to call down to the front desk no less than 6 times to finally get our items 3 days later!!! My poor husband couldn’t even shower that entire time after traveling over 16 hours to get here.
On 2 separate times, they “accidentally” called us at 6am for a wake up call!!! 2 times! We paid so much money to stay here for almost 2 weeks to rest, not to be woken up. Again no apologies.
We’ve received absolutely nothing for any of our inconveniences. As a titanium member and frequent traveler to high end Marriott properties, this is by far the worst. I’m shocked that Ritz continues to fly its flag at this hotel.
Definitely need a car if you want to explore the area. Nothing, not even a coffee shop or bar, within 10 mins from here.
Views of the ocean are lovely.
I’d look elsewhere again!
Makenna Held
The rooms are beautiful. The views? To die for. The beach is secluded and lovely. We had some of the best food I’ve had in years at the Italian restaurant (strangely enough). And Ruben, our server at breakfast, was the kindest most generous hospitalian ever. Kids club was epic, staff was competent and organized and incredible.
But…reception and concierge staff were quite disorganized. My father asked for a razor and it took six people and 15 minutes to get to an answer (housekeeping would bring it, and yes it did arrive)
Concierge was incredibly rude. We were trying to get reservations and she gave us snark about needing to do so in advance and how they sent us emails about it. They did, 6 months before arrival. Mentioning it’s recommended to book in advance.
It’s not recommended, but it is IMPERATIVE you reserve in advance for all dinners, unless you want to eat in your room/the bar.
The location is technically nice, but I gave it one star because you basically can’t get off site easily. And getting to the beach isn’t easy. And there’s a lot of waiting if you want a taxi. (We ordered a taxi in advance and still had to wait almost 45 minutes)
Overall, plenty to love. And plenty to not. A bit pricey to be just “ok”. There’s plenty of all-inclusives in the area that do a better job overall for less money.
My Booking
