Stephen Horner
The hotel is an oasis, palm trees and lovely planting everywhere. The levels experience we went for was so worth the money for complimentary snacks and soft drinks alone, my husband enjoyed the drinks too! Finally and the most important call out is for all the staff, they are all so friendly, helpful and welcoming. I wanted to make a special call out to Patrick, the concierge. He was so helpful in recommending restaurants to suit our tastes, directing us to the local pharmacy when I was unwell and generally just a very helpful and friendly individual to speak too.
Holly Morrison
This hotel is fantastic. We have returned multiple times as the service and facilities are exceptional. The staff are what make the experience so brilliant, particularly the enthusiasm from the entertainment team. The classes and workshops are amazing and I would highly recommend making the most of them when you visit. We did the aqua fit, Latin dance, coffee workshop and the jewellery workshop which were all so much fun.
Every meal and drink we had at the hotel was also brilliant with exceptional service from the team. I’d recommend Pico Negro by the pool area.
I wouldn’t stay anywhere else in Tenerife.
Mareike Janzen
My friend and I stayed at the Melia Jardines del Teide for a week in August. We had the best time! The location was spectacular, the views are amazing and you can walk to the beach.
We booked all inclusive but we didn't upgrade to The Level, which didn't look at all necessary. Their pool was situated strangely in the middle of the hotel near to the main restaurant, and the main pool had much better vibes.
We are in our 30s and like to have a drink or two but also equally enjoy chilling by the pool and reading. We LOVED the sport activities they offered! Kevin, Elisa, and one other guy who I unfortunately can't remember (who had some amazing energy!!!) were super engaging and fun, and easily coaxed us into the pool every day for aqua fitness, underwater running, underwater cycling, dancing, etc. We also did a yoga class one evening which was exactly what we needed that night!
The pool bar staff were fantastic--Bea, Alberto, Nico and Jesus were always smiling and full of banter during their non-stop demanding work..and were happy to let me practice my Spanish with them each day. The staff at the lobby bar were also great..they even remembered our nightly cocktail order out of all those guests. The evening entertainment was varied and much better than you would expect for hotel entertainment.
The food was GREAT! So often the food in a hotel buffet can taste really bland and it can get boring after a week. I can't remember the last time I stayed somewhere and was this blown away by the food. The selection is huge, and you won't be able to try everything in a week. I am vegetarian and I really appreciated all the different vegetables they cooked, different pasta dishes, and especially the veggie paella they made a few times! The desserts were amazing, and the breakfast options were also never-ending. I think I counted 8 ways that they would make eggs. Hats off to all the kitchen staff because they put in some serious effort.
The room was also great..beds were super comfortable and I think we had 3 huge pillows each. Everything was really clean, and the housekeeping staff did an amazing job and were also extremely friendly.
Everyone at the reception was also totally delightful. They organized us a rental car for a day and it was dropped off and picked up from the hotel. All in all, everyone at this hotel seems really happy to be working there and that is super important to me. The grounds are beautiful, and there are so many people working hard each morning to keep that place looking beautiful.
It was without a doubt one of the best hotels I have stayed in and I will definitely be back! 10 out of 10!!
Sophie Islands
I went to the Melia Jardines del Teide to enjoy a day pass.
It was a really nice experience where we were truly treated as kings. All the staff have been very attentive to all our needs without being invasive, which is highly appreciated!
The buffet has a great variety of dishes with really top quality. And the cocktails at the bar are a must.
Thanks to all!
Lewis Martin
This was our second stay at the Meliá Jardines del Teide, and once again it did not disappoint! On arrival we were pleasantly surprised with vouchers for a complimentary bottle of wine and a cocktail as a thank you for returning – such a thoughtful touch that made us feel genuinely appreciated as guests.
Unlike our last visit, this time we really made the most of the exceptional daily classes on offer (all included at no extra cost). There are activities running all day, every day, so there’s always something to get involved in if you want to. We tried the Latin dance classes twice and the coffee workshop with Lucas, who was truly outstanding – so knowledgeable, engaging and fun. We also joined aqua fit with Fernando, who was just as fantastic. Both Lucas and Fernando are incredibly friendly, energetic and inclusive, making every class suitable for all abilities.
We also joined the jewellery workshop run by Rosie, with Fernando assisting, and this was another highlight. They were brilliant at guiding us through the process, and we left with beautiful, unique glass necklaces as souvenirs – such a memorable experience.
Evening entertainment is another strength of the hotel, with a varied programme of talented musicians and performers in a stunning setting with breathtaking views. Lucas and Fernando were again a big part of the fun, keeping everyone engaged and involved.
As for food, while we can’t comment on the buffet restaurant as we stayed bed and breakfast, the breakfast itself was excellent – a wide variety of fresh and delicious options to suit all tastes. We also dined at Pico Negro restaurant twice during our stay and both meals were exceptional. The staff there were incredibly attentive, knowledgeable about the dishes, and made us feel so well looked after. The same can be said for the bar staff throughout the hotel – all of them are warm, professional, and go out of their way to make you feel welcome.
We also noticed the benefits of The Level, but we never felt as though we were missing out by not booking this package, nor that we were treated any differently – which is a credit to how well all guests are looked after. At the pool, we’ve always been able to find sun loungers without a problem, which made our days there even more enjoyable. The only small negative we would mention is that the pool floor is starting to look a little tired, with some paint coming away at the bottom – hopefully something that can be refreshed soon.
The hotel itself is spotless, beautifully maintained, and offers unbeatable views. However, it’s the staff who truly make this place special. From start to finish, every interaction was wonderful, and we honestly can’t recommend the classes, entertainment, or the hotel itself enough.
We can’t wait to return again!