Kayleigh Frederiksen
We had an absolutely wonderful stay! It was my partner’s birthday, and the team went above and beyond to make the occasion special. The staff were incredible, friendly, attentive, and genuinely caring. A special shoutout to Francesca, the guest manager, who ensured every detail was perfect and made us feel so welcome. From start to finish, the experience was flawless. Thank you!
Kevin Caveney
Those is a fabulous hotel that blends in with the Eco park. The pools run down on each level and although the hotel is spread over a large area it still maintains a small cosy atmosphere. Food is good with plenty of choice although the buffet style can be a bit cold. The staff are fantastic, plenty of bars and nice quiet location.
These rooms all have 2 usb slots either side of the bed but power sockets are limited if you want mosquito plugins. Recommend a short extension lead.
Highly recommended and would revisit.
Charlotte McGregor
UPDATE FOLLOWING RESPONSE.
Jonathan, as I have explained below, I have been emailing customer service for weeks and an offer of a complementary upgrade during my next visit has been offered as the ONLY compensation. There is no ongoing investigation and I am now confused as to why you don’t know that as the Guest Experience Manager. Again, I am disgusted by the total lack of customer care and acknowledgement of the serious issue you’re currently experiencing in your housekeeping department, theft within rooms of a five star hotel should be totally unacceptable to you, however your head office seems totally unbothered by this issue and uninterested in making this right. I appreciate your response, but I would urge you to communicate with the Management Team who has been dealing with my emails.
DO NOT BOOK THIS HOTEL!
Very disappointing stay. A pair of sunglasses worth over £200 went missing from our room and were never recovered. After reporting this, I found multiple recent reviews from November describing similar incidents, which suggests an ongoing security and housekeeping issue.
Housekeeping also failed to service our room on two separate occasions, even after notifying reception.
Large parts of the hotel were closed due to filming, yet this was not disclosed at booking, prior to arrival, or at check-in. This significantly affected our stay.
The food was also extremely poor and nowhere near five-star standard.
To make matters worse, the hotel’s only proposed “compensation” was an upgrade on a future stay — requiring us to spend more money returning to the same hotel where the theft occurred. No financial compensation was offered.
Overall, this hotel fails on security, service, transparency, and quality. I would not return and would advise others to think carefully before booking.
Weiyi X.
We stayed at this hotel twice, and once would have been enough. The staff were generally nice — but unfortunately, nice doesn’t fix problems.
After the first stay, I didn’t plan to write a review. But the second stay was worse, so here we are. In short: better avoid this hotel if you’re traveling with a 2–3 year old toddler.
Yes, my mistake: I didn’t include my 2-year-old son in the original booking. My husband called the hotel and was told by a male staff member that they charge around €60 per night for a 2-year-old. Fine. Later, I personally called reservation (female staff) to add my son properly and was told it was not necessary because a 2-year-old is free anyway. I asked again because I wanted to make sure we would get a baby cot. She told me to call the reception to add a remark.
I then called the reception desk, and the receptionist confirmed again that both the 2-year-old and the baby cot were free, and that no extra charge was needed.
I also tried to look up the terms and conditions or any notice about baby/toddler charges on the hotel website — and couldn’t find anything.
We were also not informed at check-in that there would be any charge for our toddler.
Check-in was at 3 a.m., and we waited almost an hour just to get a baby cot — not great after traveling with a toddler. The room was okay, but definitely not 5-star standard, especially the bathroom. Water came out after shower in both rooms. We also saw cockroaches.
After 3 nights, during checkout, we were suddenly asked to pay around €170 extra for our 2-year-old 😂 — the first time since we arrived hotel anyone mentioned this(the room was prepaid already before arrival). We were in a hurry, so we paid.
On our second stay, after a 40-minute discussion, the hotel agreed to a €26 discount 😅. Then the room keys didn’t work, the room faced the pool (not toddler-safe), we had to change rooms again, and waited another hour for a baby cot then I went to the reception to ask in person. All in all, settling in took about 3 hours(and no. The baby cot didnt come with a pillow 😄)
Nice staff, but very poor organization. With a toddler, that matters. You don’t want to be like us who pay 60 euros per night for a toddler but had to wait for the baby cot for more than 1 hour. Remind you the first night it was 3 AM!
Maria Kütt
I have mixed feelings about this hotel. I’ve stayed here twice over New Year’s to get a bit of winter sun, and there’s a lot to like: a generous food selection, a practical room layout for a family of four, close proximity to the airport, a heated pool, Lavazza coffee, and an overall design that’s large yet still feels intimate and manageable.
That said, the property clearly needs renovation and, more importantly, more consistent cleaning and maintenance. During our most recent stay, we found an eye contact lens stuck to the shower wall when we arrived—and it remained there for the entire eight-day stay. The water pressure was also low, which made showering less comfortable. There were also small but repeated issues that added up: bulbs that didn’t work, having to move the mini fridge just to plug in the coffee machine, wet floors after housekeeping, and noticeable dust in the room.
It may once have met a five-star standard, but in its current condition it doesn’t feel like it does. For next year, we’ll likely choose a different hotel.
One more change compared to last year: only one pool towel per guest, and no birthday cake in the room this time (a small touch, but it used to add to the experience).
My Booking
