Chris Brown
Lovely hotel, but not a 5 star from my experience. The hotel is clean, spacious and relatively quiet as it seems to be mainly for older couples, hence the awful evening entertainment. We're in our mid fifties but both felt very young in comparison to the other guests. Breakfast is very good and plentiful with loads of choice. We ate out every night and found our own entertainment as 4 guys singing along to a Bees Gees backing track (just one example) doesn't cut it. Great pool, easy to get a sunbed. The kiddies pool is deserted so we messed about on the slides in there. The reasons its not a 5 star (1) we spent 5 days without shower gel as it ran out and didn't get replaced (2) no bottled water in the fridge which should be topped up daily from my experience of other hotels (3) maintenance. Some lifts not working, communal toilets, taps not working, hand dryers not working, handles loose on cubicles. Just little things that need attention to make this 5 star. Other than that, its lovely. Just a point (not a criticism), obviously this is a hotel so you expect bar prices to be high but a pint of local beer is 1/3 of the price in the town
Eve Patullo
Have just returned from our 3rd visit to GF Gran Costa Adeje and just as our previous visits it was excellent.
The hotel is very clean and the staff are excellent, always on hand to help you out.
The rooms have been recently refurbished and are very spacious and have excellent facilities including great air conditioning.
The food is fresh and prepared by an excellent team who again are happy to help with any requests.
We went during half term which meant the hotel was at capacity however the adults only rooftop pool meant we could avoid the main pool areas which were very busy with families enjoying their holidays.
We stayed half board however the hotel is located a short walk from many bars and restaurants and the beach is a ten minute walk.
Very pleased with our stay and we hope to return soon.
Ricta
We paid for all inclusive and didn't get free drinks throughout the stay. Only breakfast and champagne at dinner which we dont drink that.
Having to pay for your own drinks to then pay your tab at the end of the holiday was absolutely gutting.
The hotel is Really nice, roof terrace amazing but then its closed at like 6pm so we couldn't watch the sunset up there. So quite disappointing really. We went to a 4 star hotel this year instead in tenerife which was incredible. Every drink is available, can even have a bottle of wine if you like. And have cocktails, branded spirits throughout the morning till the night all free... which is what you expect when you pay all inclusive. So I feel like I didnt need to pay all that extra money and got ripped off
Sam B
Absolutely shocking service from the so called night manager! JUAN CARLOS! I Went out for food at 7.30pm and came back to the room at 9.20pm.
Realising that someone had been in my room a moved my pillows, bearing in mind the cleaners had already serviced my room this morning.
After calling down to reception to ask if someone could come up to my room and look as my back door also doesn’t lock, i was told that the cleaners had been, please see photos attached, for what reason the cleaners had been in my room at 7.30pm at night is beyond me. The bed was not made! I always make the bed myself and this was exactly how I left it but the pillows were on the bed too! I was informed by the night manager he would not come up even tho I had told him I have valuables in my safe and didn’t feel safe here.
I went down to speak to juan and was so shocked by his attitude towards the situation, I asked for his name and he threw a pen and paper on the side and pointed to his name badge, very smug unhelpful and should not be in charge of a 5* establishment!
The hotel is lovely and all the staff work hard and are polite but this has really put me off staying here, I had extended my stay earlier on today and when I asked to cancel it I was told yet again there is nothing he can do!
I am now going to have to carry my valuables with me for the duration of my stay which is not the service you expect from a 5* hotel!
First and last time I stay at the gf gran!
Patrick Hughes
Amazing stay at GF Gran Costa Adeje. Location and staff were superb. Our 3 year old daughter was treated like a VIP and staff are very highly trained. Just we could not fault a single thing.
We can’t wait to return. This will be our fourth time in as many years.
I want to thank personally Diana , Lara and Bruno in the kids club for treating our little girl to an unforgettable holiday!
My favourite thing to when I had an hour to myself was to go down to smoking terrace behind the bar and light up a Cuban cigar while listening to water feature.
Thanks so much !
Patrick , Ruth and Siún Hughes.
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