Marc Dr. Müntzel
Our stay at the Hard Rock Hotel Tenerife was once again very good on this visit, but with some previously unknown organizational weaknesses. The Rock Royalty reception on the 13th floor was unfortunately closed, so all inquiries had to be handled via the lobby in the other tower, which was somewhat inconvenient. Contact via WhatsApp worked, but was unfortunately only available until 6 p.m. at times. This used to be better organized. We especially owe Dave, who was always there to help and fulfilled all requests, even when other employees had previously been unable to do so. He deserves a very special thank you, as he has on every visit.
During the live acts at the UTC Bar, long lines formed at the bars, as drinks mostly had to be fetched by guests themselves. This was also new to us. The staff tried their best, but there were significantly fewer employees on duty than before. The team at the pool was also understaffed. The employees were friendly and helpful, but could not compensate for the staffing shortage. We had to wait in the usually long line for our drinks at the bar. Service was surprisingly limited for a hotel of this category.
In the Rock Royalty breakfast room, the service from Yasmina, Andrea, and Anabel was excellent. Yasmina prepared all the egg dishes, especially the eggs Benedict, as usual, and decorated them very attractively. She deserves great praise.
At the buffet restaurant reception, Anna was professional and friendly. Almudena was always particularly friendly, attentive, and helpful.
The relocation of the Asian fusion restaurant Narumi up one floor and the merger with Suena Chido and Capolavoro has effectively ended Narumi's independence. The restaurant's former, special atmosphere has been completely lost: no longer a particularly beautiful terrace, no open kitchen with some spectacular food and sushi preparations. Danijel's departure also represents a noticeable loss in service. Overall, the management made a very poor decision by relocating the Narumi, and we hope this mistake can be reversed. Overall, the hotel remains recommendable, and we hope that management will once again create the conditions to offer better service.
Erin Robinson
Truly Royal Experience at Hard Rock Hotel Tenerife
⭐⭐⭐⭐⭐
We had an absolutely marvellous stay at the Hard Rock Hotel Tenerife! From the moment we arrived, we were treated like royalty.
Our Premier Suite was immaculate throughout our stay – always clean and tidy with fantastic facilities. The VIP reception and front-of-house team were faultless, consistently on hand to help with anything we needed.
A special mention must go to Isabella, who served us during our two days in the private Jacuzzi cabanas. Her service was five-star perfection, and she anticipated our every need with grace and professionalism.
We also want to give an extra special shout-out to Miriam, the duty manager. We unfortunately got stuck in a lift for 30 minutes, which could have been a stressful experience, but Miriam was there throughout the entire incident, keeping us calm and reassured. What really impressed us was her exceptional follow-up care – she continuously checked in on us for the rest of our stay to ensure we were okay and that our days were going well. This level of personal care and attention truly went above and beyond.
The Hard Rock Hotel Tenerife has set the bar incredibly high. We cannot recommend this hotel enough and look forward to returning!
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allan q
We recently had the pleasure of staying at Hard Rock Hotel Tenerife while celebrating some very special occasions, and it was truly a wonderful experience.
The energy of the hotel, the attention to detail, and the overall atmosphere made for a fantastic stay—but what made it truly unforgettable was the hospitality we received from the team, especially Ana and Diana from senior management.
They went above and beyond to ensure everything was perfect for us. Their kindness, thoughtfulness, and personal touches made us feel genuinely cared for and celebrated. It’s rare to come across such sincere and attentive service, and it made all the difference during our stay.
Thanks to Ana, Diana, and the entire Hard Rock Tenerife team, we felt incredibly welcomed and appreciated. Our time there was filled with great memories, and we’re so grateful for how special they made our trip.
Thank you again for an amazing experience—we’ll absolutely be back and will be recommending Hard Rock Tenerife to friends and family without hesitation.
Matt Whitham
Stayed here with a friend, the location is great (with a small beach nearby, good for snorkelling) and facilities in the hotel were very good (adult only pool, big family pool, rooftop bar, live music!). The room was very clean (thanks to the cleaning team who refreshed the roomseach day) and the individual sinks were nice. There was loads of tasty food for meals with lots of variety overall (although limited vegetarian protein options). The spa was very relaxing and worth the extra cost. Staff were excellent, always very friendly and helpful, especially Almudena, Vallentina, and Guillermo. We would definately stay here again and highly recommend!
Teresa Pyne
My husband and I stayed at the Hard Rock Hotel Tenerife for 10 days early October and we had an amazing relaxing time! The hotel was clean and well looked after. Our room which was a standard room was great and the bed was very comfortable. Staff were so nice and helpful. The evening entertainment was also enjoyable. The three swimming pools were great with lots of sun beds, parasols and places to lounge around the pool and the hotel. Would highly recommend this for couples and families.
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