Jocelyn Yeagle
My family and I went and got massages at the spa. It was very relaxing and we had a wonderful time! The music, lighting and ambiance of the rooms were delightful. Daniela at the front desk was a huge help and was very accommodating. She was able to fit all five of us within an hour time frame. Carmen the masseuse was very gentle and kind. Overall our experience was amazing and I recommend coming here!
Maja Tasic
After spending nearly five days and nights at this hotel, our overall impression is that, unfortunately, it does not live up to its advertised 5-star status—at least not in terms of service. While the setting and amenities may give the appearance of luxury, the service experience fell short of expectations for a hotel in this category.
- We arrived around 6 PM after a long day of travel and wanted to have dinner at the hotel restaurant. The initial response was simply, “Sorry, it’s full.” After about 15 minutes, we were finally offered a table at 7 PM. Ironically, during our meal, we noticed several empty tables. It would have been appreciated if the staff had offered a more proactive or solution-oriented approach from the start.
- The hotel charges €18 per day for parking, which we found to be quite expensive. For those planning to rent a car, it's worth noting that there is a public parking lot directly across the street—about 10 meters away—which is completely free.
- Unfortunately, room service did not meet our expectations and we would not recommend it.
- We used the app to book a transfer to the sister hotel on the coast. When we arrived at reception (ahead of the scheduled departure), we were told the shuttle had already left and was full. When we explained we had a dinner reservation, the staff simply replied, “Sorry, you can wait for the next one in 15–20 minutes.” Again, no real solution was offered.
- At the pool, staff brought glasses of water without us asking—which was appreciated. However, when we requested tap water with our meal at the bar (which is connected to the pool), we were told it wasn’t possible, and the waiter responded quite negatively. This inconsistency in service and attitude was frustrating.
- We tried to book two massages at the spa on a Sunday, but it was closed. A staff member kindly took note of our request. The next day, we followed up and were told we’d be notified as soon as the spa reopened. Unfortunately, no one followed up. We had to call ourselves, only to be transferred and told there was no availability. This left us quite disappointed.
- The bottle of hand soap in the room was empty and no one refilled it during our stay.
This hotel may be new—as we gathered from other reviews—but in our opinion, that’s not an excuse for subpar service at these price points. The infrastructure may be there, but service is what truly defines a 5-star experience, and here, it simply doesn’t measure up.
That said, we want to end on a positive note: the BONFIRE restaurant was a highlight. The food was excellent and the staff were genuinely warm and attentive. A great dining experience!
You can build a beautiful hotel with premium amenities, but without matching service, it loses its value. Based on our experience, this is clearly a 4-star hotel charging 5-star prices.
Kevin Van Gooswilligen
We returned today from 4 wonderful nights in this beautiful hotel.
Everything is brand new, beautiful and clean.
The rooms are comfortable and nicely decorated, with a lovely swim-up right outside.
We enjoyed a great massage (the best I have ever had in a resort)
We ate at Bonfire one night, the wait staff and the kitchen know exactly what they are doing, and super hospitable!
It was a wonderful culinary experience.
Also the staff at the reception, pool, cleaning staff, lifeguards and the bell-boys it really couldn't be better.
We are very happy to have discovered this great hotel.
We have already booked our next stay in September!
See you soon!
G
After a lot of research, we decided to try this new hotel that had just opened, and I have to say it was the best decision!
The hotel is located outside the city, which makes it perfect for a calm and relaxing stay. However, you do need a car to fully enjoy it. It's also very close to the highway, so we avoided the noise and traffic congestion of the city while still having easy access for our visits.
Now, about the hotel itself—our room was the most beautiful we've ever had, with direct access to the pool. The design was amazing, the view was great, and the atmosphere was peaceful. The staff was incredible, doing everything they could to make our stay perfect. Even though they were under pressure due to the hotel's recent opening, they remained professional and welcoming, especially the team at the cafeteria.
The gym was fantastic, and a special thanks to our yoga instructor!
We will definitely be coming back!
Joeri De Leener
Brand new, high-end, luxury hotel on Tenerife! We did stay in a 3 bedroom villa with nice living room, large terrace with private pool and great views over the ocean.
Nice swimming pool area with comfortable beds and great service. Unbeatable breakfast and great dining in two top-notch in-house restaurants: Crater and Bonfire.
We started our days with a gym lesson with Fran. She introduced us to Pilates, Yoga and Core training. A real recommendation! Very friendly and helpful staff.
If you are looking for your next stay on Tenerife with your family, friends or just as a couple, this is the new place-to-be! It feels like being home… Especially for golfers, because Adeje Golf is just next-door.
My Booking
