Matthew Harris
We stayed in a Delux Family room (number 5029) all-inclusive for seven nights at Easter 2025. It was pretty expensive at £634 per night (ex flights) for a family of two adults and two children, but we booked pretty late.
Firstly - it's a great hotel. I was worried before we departed having read lots of negative reviews on Google Maps and TripAdvisor, but these must be from a vocal minority who had a bad experience. Specifically:
• Food is very good in the restaurants, including at the buffet - lots of choice, stuff prepared to order, variation each day
• Drinks included in the non-red level drinks package are great (just not Champagne or premium spirits)
• Pools very good, not so busy you can't get loungers, although you need to get there early if you want one on the water's edge. The large infinity pool is salt water but it was warm at Easter and very nice
• Lots of activities for kids in and outside of the kids club. They can be left if aged over 5
• Room is well equipped, clean and modern. No maintenance or pest issues
• Staff are all very friendly, polite and helpful
The only negatives we experienced were:
• Some days there was a bit of a pong on the western side of the hotel first thing in the morning. It's not the hotel drains, but from the large banana plantation next door who water overnight. It wasn't overpowering (AC sorted it out in the room) and appears to depend on wind direction and speed.
• Difficult to book restaurants (which are very good) via the app, but guest services were able to sort on our behalf
• The whole Red Level, Circles stuff etc is confusing on menus etc - basically upgrades to your stay which I'm not sure would be worth the money
TL;DR: Just really good - we'll be back!
David Sillett
The hotel is a lovely setting / pools etc but beware.
The red level / all inclusive service is absolutely not worth it.
The whole place is designed to get you paying for things which they make next to impossible for you to actually get.
Restaurants which are 'fully booked' are completely empty.
You cannot book places on the app they provide. You turn up and get turned away saying its all booked. They are not - they are mostly empty. Literally every restaurant has hardly anyone in them but its impossible to get a table.
You cant just order a drink at the bar - you have to go and find a table and wait for someone to come and take your order. It takes forever.
It has taken me a little while but it is obvious why.
They take the revenue happily but are doing as much as they can to limit the costs. Less people actually in the restaurants, or ordering drinks the better for their margin.
Its pretty disgusting really.
So - unfortunately, avoid it.
Siam Kidd
Been here 24 hours now and figured I'd keep a running commentary on the experience here during this 14 day stay as I'm already woefully underwhelmed by the 5 star hotel.
Context: 2 adults, 2 kids, luxury all inclusive package: £14k
In no particular order:
Buffet: The worst buffet I've ever seen in any hotel. It's just terrible. Small selection, nothing is hot and the quality of food is shockingly bad. For instance the chips are the bog standard frozen oven chips you'd buy in a cheap supermarket. And rock solid and mildly warm.
- Every restaurant has terrible systems. Even with the buffet, you can't just go in and find a table like with pretty much every other all you can eat buffet. You have to queue up and as all the staff here are slow and non-observant, you end up just standing there waiting for her for ages to work her way through the queue. Then you give your room number and have to wait for a chaperone to escort you to a table. This took 12 minutes last night.
- The buffet was so bad that we booked the Italian (L'Olio) tonight. One of many restaurants here which aren't included in the luxury all inclusive package. No bother, hoping the expensive menus = great food 🤞. Not confident though, we waited at the entrance for TWELVE MINUTES. And this is despite being there bang on 2030 for our 2030 booking. And despite 2 of the waitresses saying someone is coming. It was 2053 by the time someone came to take our food order.
- The pool facilities are EPIC! The best pool I've ever been in ever. It's the longest swimming pool in Europe (230 metres) and it's salt water. Even better! Very cold as expected but very good. Also it's nice and quiet too. No fighting some Russians and Germans that wake up at the crack of dawn to bagsy prime sunbeds...
- Unlike most other all inclusive hotels I've been to, there isn't much in the way of food stands/bars. Most have snack bars etc...none of that here.
- Bedroom is nice. Shower and bath is very good.
- Reception staff are very good.
- Hotel is big and facilities in general are good. Cleanliness is good here.
- It's now 14 days and I just gave up noting things down. There is so much wrong with this hotel. 80% of the staff are lazy and just don't care. So many gripes too long to list.
- Just avoid. Save your money and go elsewhere. £14k NOT well spent. Had much better experiences in 4 star hotels.
Raymond Hill
Possibly one of the best hotels I have stayed at. Service is exceptional. Food is excellent, but I would advise you to book table reservations in advance). I would class the experience in La Terrasse as Fine Dining. Room is very good (overlooking the ocean). Some of the outdoor pools are heated.
This review applies to Red Level / all inclusive. The elephant in the room is the price, but this standard of accommodation is not cheap, anywhere.
vanessa nguyen
the hotel itself is so beautiful and spacious however there are numerous reasons it was one of the worst hotels we stayed at last week.
1) as other recent reviews have mentioned same week we have stayed at the resort there was a strong smell of sewage and compost making it impossible to swim by the pool, walk around the hotel peacefully as the strong smell rushed us to hide back into our room trying to avoid it. however it did not end there. smell also came out of the room AC ventiallation. we had a mutual conversation with other guests regarding the smell as it also really bothered them as well. no notice before hand either.
2) breakfast is very underwhelming. melia is a worldwide franchise however the fruits in the breakfast buffet are just thrown in the bowls very inconvenient to reach without squishing other fruits for the rest of the guests. lack of basic breakfast condiments. food is very poor quality as well as buffet staff cleaned up my untouched plate with unopened yogurt, so i had to get up for a new plate again.
3) cockroaches running around the hallway as we were making our way back in the evening.. really threw us off.
4) it is currently off season for the hotel to be busy however the front desk put us in the room in the corner of the resort, so we had to walk very long to get there and back, when we also purchased a room upgrade. it wasn’t the cheapest room they offered.
for people who i saw paying £600-£700 for a room, i feel very bad as the hotel needs a lot of improvements for it to be able to charge such ridiculous prices that don’t align with the quality and service they provide. people who stay at 5 star resorts often will be able to tell the difference in the hospitality service that is provided elsewhere.
will definitely not be returning.
My Booking
