James Goddard
AVOID! This hotel is branded as a 5* resort but the customer service was what you expect from a budget hotel.
We had a fault in our room where the lights would not switch off. We had to sleep with our lights on for 2 nights. We reported the issue after the first night and someone promised it would be fixed. We then found our lights coming on and off at 2am for a second night in a row which resulted in neither my wife or 3 year old getting any sleep. After we reported it a second time they found it was an electrical fault and fixed it. The hotel manager however told us that although it was a technical fault, it wasn’t something they could take responsibility for and refused to offer any compensation. Instead a customer service rep called and offered some free additions to our room if we agreed to book another holiday and come back. We didn’t expect much. We just asked if they could offset one of our meals as compensation but the manager said they can’t do that and we were charged full price with an apology as compensation. You can see I never normally complain or write reviews but having to sleep with your lights on for 2 nights and not getting any compensation is not what you expect from a 5* hotel. There are better options in Tenerife for your holiday.
There were a couple of positives to flag though. The pools are nice and the food is good if you can book a table in the Italian, Asian or steak house.
David Hunt
We are about to leave after five days at this lovely hotel. Everything was perfect, the staff, food and drink were all perfect. The only thing the management must reconsider is the All Inclusive package. it took us a day to understand what's included, an All Inclusive shouldn't be this complicated.. ..surely? Other than that, we would recommend this hotel and will be back
Farid
We stayed here one week in January 2024. The resort is wonderful. It is a very big area on the east coast of Tenerife. Several swimming pools, including heated ones, a beautiful SPA, many restaurants with very good food, it really makes a beautiful holiday.
There is one thing that annoyed me quite a lot. We paid for an all inclusive stay for one week. Now, if I book an “all inclusive” stay, I expect it to be so. In reality it is a full board formula with a series of complicated rules and restrictions. You can only eat in certain restaurants, and only certain days of the week, and only order limited dishes on the menu. If you want to order other dishes or eat in other restaurants, you have to pay a supplement. Alcohol is available but only certain types of wine and spirits and again you have to pay a supplement if you want something else. Even water is given in limited quantities which was frankly unacceptable.
Only understanding these rules was complicated and led to a series of misunderstandings with hotel staff. It was embarrassing to sit at a restaurant and have to ask what you can order and what not. We were on a holiday and wanted to relax and not think about anything. This is why we paid for an all-inclusive package. We felt we were fooled a bit and that was quite annoying. I would not choose this hotel chain again for this reason.
One last issue is that the resort is quite far and isolated. You need to rent a car if you want to move. Consider at least 30 minutes by car to reach the first bigger city.
Kiret Singh
Nice hotel, though we’re never coming back.
- It’s impossible to make restaurant bookings here. We paid for an all-inclusive stay, though we ended up having a buffet meal pretty much every night. The bookings we managed to secure were for paid meals. We had to set an alarm everyday for when reservations opened on the app - and they were gone before we could even get into the app. This was a very stressful experience. It’s not like there are any viable options nearby, either.
- The hotel grounds don’t work well at all with prams and are generally pretty difficult to access without a whole load of faff. We had a baby with us and this meant carrying her around everywhere for the duration of the stay. As the grounds are so large this meant a lot of walking and having to go to and fro our room all the time.
- The absolute shocker, which many on here have touched on, is the fact that you have to pay for water to be sent to your room despite being on an all-inclusive package. I don’t mind this if a decent supply of water is left in the room. However, this is pretty hard to accept when we need the water to make milk for our baby and room service only leave a small bottle everyday with which they expect everyone to make do. Tap water isn’t safe to drink. The only other option would be to make formula milk out in the open in front of all the other guests in the food hall - or to leave every meal with bottles in stow on the way back to the room. Not what I expect to be doing for the price.
Look elsewhere.
Samuel Stevens
My girlfriend & I had an amazing all inclusive week stay at the Gran Melia Palacio De Isora. It was nothing short of spectacular & superseded our expectations. We are well travelled & have stayed at some magnificent 5* hotels but this was next level in terms of sheer size, luxury, cleanliness & delightful staff who go above & beyond for you. Unbeknown to me how anyone can award any less than 5 stars.
The hotel was cleverly designed & extremely well presented boasting some stunning plants, exquisite restaurants & one of a kind swimming pool - 265m long I believe! Loads of space, plenty of sun loungers & a nice heated adult swimming pool.
Our room was great, we had his & her sinks! On our balcony we had a view of Tiede, fields of banana plantations, the ocean & the island of La Gomera, it was just beautiful. The hotel is so pleasing to the eye compared to others in the area, I felt very lucky to be a part of the resort for a week, especially when passers by literally stop to take photos!
A special mention must go to the staff who make this place what it is, they work tirelessly to cater for all your needs & are so friendly.
The food was incredible, we’re massive foodies & this was divine. Also the frozen smoothie cocktails are amazing!
Loved every minute of it here. There’s so many countries we still want to explore but this is the one & only place we would definitely revisit. We had a wonderful time. Highly recommended!
My Booking
