Gran Meliá Palacio de Isora

Elaine E

Ok here for 33 days and have a guest coming to stay , I’ll report my first week and add on from here !! I’ve had a very pleasant stay overall. The staff are friendly, welcoming and very helpful, which really makes a difference. Room service has been excellent, and the housekeeping team have been wonderful, keeping the room spotless and comfortable throughout my stay. I also visited the spa for a facial, body scrub and massage, and the treatments themselves were fantastic. The therapists were professional and the experience was very relaxing. The only downside is that the spa treatments are quite expensive, so it’s something to be aware of when booking. The spa facilities themselves could do with a little more attention. There was unfortunately a large dead bluebottle fly in one of the water tubs and the water looked a bit dirty, which suggests it may not always be cleaned as regularly as it should be. The buffet restaurant is beautifully presented, with a lovely selection of food and very attentive staff. One small thing I would have liked is the option to sit at the same table each evening so you can get to know the staff a little better. One of the ladies serving at dinner was absolutely excellent and very professional. I am staying here for 33 days, so I will update this review as my stay continues. One small disappointment so far is that for a stay of this length, and with a guest visiting for a week, there have not been any additional perks or recognition for a longer stay, which would have been a nice touch. Overall it has been a very enjoyable stay with genuinely lovely staff, just a few small details that could make the experience even better.

Hoping Discs

Our stay at the Gran Meliá Palacio de Isora Hotel in Tenerife was, overall, a fantastic experience. The hotel is stunning, with beautifully maintained facilities, lovely gardens, and ocean views that help you unwind from the very first moment. The rooms are spacious and comfortable, and the atmosphere throughout the resort is one of calm and quality. We would especially like to highlight the gastronomy at the Oasis restaurant, which pleasantly surprised us. The variety, the quality of the products, and the presentation of the dishes are all at a very high level. Every meal was a real pleasure, with options for all tastes and always made with fresh, well-prepared ingredients. You can truly see the care and professionalism behind every service. But the best part, without a doubt, has been the team. All the staff at Oasis made us feel at home from day one: attentive, friendly, and always with a smile. A very special thank you to the managers Bea, Erika, and Javi, who stand out for their professionalism, organization, and exceptional service. It’s clear there is great teamwork and a genuine passion for creating a memorable experience for guests. All in all, a hotel we would definitely return to and highly recommend for its facilities, its excellent dining options, and above all, the warmth and quality of its team. Thank you for making our stay so special.

Katja Korhonen

A magnificent and beautiful hotel, architecture and interior, well-kept garden areas, many swimming pools and especially the infinity pool is breathtakingly beautiful. It is also huge and a sea water pool. Many restaurants to eat in and the food was wonderful time after time. The buffet dinner was also of high quality, the selection was dizzying and the food themes changed daily. Our room was spacious and beautiful and especially the bathroom with two rain showers and a jacuzzi was luxurious. Every evening there was entertaining evening entertainment. And the staff was incredibly attentive, polite and friendly. I had read reviews that said the staff would be rude, we never had such an experience during our week-long holiday! We had a wonderful and memorable holiday, we will definitely come back again!

Rubin Salam

This is not a 5 star hotel. Firstly the walls are paper thin. We didn't get a good night's sleep as an adjacent room were here to party. Despite making the issue known to staff, we were told we couldn't switch rooms for 3 days. This was despite there being availability on booking websites. When we were able to move, the room was slightly smaller. Basically paid €300 a night to not sleep, the staff didn't particularly care. Requests on average took 3 working days. The rooms themselves are tired and dated. Service around the pool was non existent and when you went to the bar they charged €8 for flat Heineken in a warm glass. For context beers in the near by town in an ice cold glass will set you back €3.50. The pool is lovely, unfortunately they have villas next to it. So instead of having a nice serene relax, you're forced to listen to the spotify of the people staying in the Villa. Not so bad if they have paid for ad-free, unfortunately for us the guests there while we were staying must have used that budget on the Heinekens. Not such a great vibe listening to an unmixed playlist with ads on poor quality speaker. Again staff did nothing. Though this is mainly because there is not enough of them. I think an issue may be that most of the staff are hired to get you to join their vacation club rather than actually make the stay enjoyable. Most of the sunbeds don't have cushions, so you have to just lie on a frame. The staff won't get you a cushion for the sunbeds designed to have cushions. That's universal, whether you're old, pregnant or just want to sunbathe in comfort for €300 a night. Other 5 star Amenities lacking: Bathrobes Fresh Drinking water in the room Positives: Breakfast- very good spread, luckily we were up early due to the no sleeping, which meant we didn't have to queue. However from 9am onwards there were massive queues. I'd recommend staying somewhere else if you want a 5 star hotel experience.

Irina S

This is not a 5 star experience! The natural setting is amazing and all outside, pools, garden etc look fabulous and are very well maintained. The rooms are very large but you can see that they need a refurbishment, they look outdated. The breakfast has everything you want, no doubt about that, but the quality of food is mediocre, not a 5 star type of buffet breakfast. The biggest downside was that we had kitchen cockroaches in the room, walking on the cups, glasses, my make up, clothes, it was disgusting. I did report it through their QR code and at the reception, but only after I sent an email, 3 days after, they offered us a change of room and upgrade. I did not ask for an upgrade, that is not what i needed. What we needed was, for the price paid to not live for 3 days with cockroaches. I did flag this to the manager and asked for a refund on those days, but they said that they don’t have on file my request- how convenient: you ask guests to scan the QR code for everything they need and then say that you don’t have any record of the compliant. By email you cannot deny it, that’s true. All and all, a disappointing experience, I would not recommend it and i will not be returning.