Nikita Khudyashev
The rooms are quite dated, with noticeable stains on the furniture. The hotel feels overcrowded—more like a budget Turkish resort than a luxury stay. The overall vibe and even the smells reinforce that impression.
Breakfast was especially chaotic: you have to wait in line just to get a table, and then again while getting food.
At the pool area, it’s not easy to get drinks. There aren’t many waiters around, so you have to walk to the pool bar yourself.
For nearly the same price, you could stay at the Ritz, where the overall experience is much more refined and comfortable.
On the positive side, the pools are great—especially the infinity pool, which I really enjoyed. The staff were also very polite and helpful.
Mark K.
Gran Meliá Palacio de Isora is a gem.
The Hotel is very beautiful and the people who work there are super friendly and professional.
Mercedes the Hotel manager made sure our holiday is the best in every aspect.
Amazing ocean view room allocated on the 4th floor.
Her Guest Relation team contacted me few days prior and made sure all my requests are received and dealt with.
During our stay numerous times I was contacted by WhatsApp and email to be sure all is perfect.
The Kids Club was super fun to my 5 years old daughter.
There is a lovely Spa where Clarins massage and massages can be enjoyed.
The Restaurants are serving super delicious and healthy food.
Our personal favourite Nami (Asian) and Oasis (Mediterranean)
The Bar guys and always available and never scared to provide you excellent cocktails throughout the day and evening.
The shows are amazing.
Music , dance and folklore.
Face panting, and kids movie nights for the children.
As I am a hotelier never really stay the same Hotel as I like to discover new places.
But we have decided already in the near future we will be back.
Thank you Meliá to make a memorable stay.
Bhavini Mehul Gohil-Sanghani
A Disgraceful Experience—Zero Accountability from Management & Horrendous Service - This is not a 5* Hotel/Resort
I regret to say that our experience at this hotel was an absolute nightmare. From the moment we arrived, we were met with poor service, unprofessional staff, and complete disregard for basic hospitality.
Firstly, cleanliness was a serious issue. Our room was not properly cleaned upon check-in, and on one occasion, it wasn't cleaned until 4pm, which is completely unacceptable for any reputable hotel.
The staff’s behaviour was equally shocking. Not only were they rude and unhelpful, but some even swore at us in Spanish, assuming we wouldn’t understand. Such unprofessionalism should never be tolerated in the hospitality industry. To make matters worse, we were outright refused service by the poolside simply because we were a large group. The blatant disregard for guest satisfaction was astonishing.
What’s even more concerning was the hotel's complete failure to accommodate new mothers. A breastfeeding mother in our group was denied the ability to take food from the restaurant to her room to feed her 5-month-old child. This lack of compassion and flexibility is absolutely disgraceful for any establishment that claims to care about its guests.
Basic amenities were also handled poorly. To get more water in the room, we had to go all the way to the bar, and when we requested a top-up of our water bottle, we were charged an extra 5 euros, despite being on an all-inclusive plan! Charging guests extra for something as essential as drinking water is appalling.
To make matters worse, the management was completely unavailable and dismissive throughout our stay. We requested multiple times to speak to the hotel manager and general manager to raise our concerns. We were assured that they would call us, but they blatantly ignored us for the entire seven days. It was only on the last night at 8pm that I finally received a call from a so-called "head of guest services," who merely offered an insincere apology and claimed nothing could be done. When asked again to speak to the hotel manager, we were told he "wasn’t in," which seems to have been the case for the entire duration of our stay.
Instead of the hotel manager or guest services team addressing such serious complaints, an event coordinator and reception staff attempted to manage the situation, which was appreciated, but this was an absolutely appalling decision that shows how little the hotel values its guests. Given that we were a party of over 80 individuals, the complete lack of accountability from senior management is disgraceful. We are yet to receive any follow-up from the hotel, let alone the hotel manager, regarding our concerns.
This hotel is a disaster. Poor service, incompetent management, and a blatant disregard for guest satisfaction. If you are considering staying here, I strongly urge you to look elsewhere, you deserve far better treatment than this disgraceful establishment provides.
Matthew Harris
We stayed in a Delux Family room (number 5029) all-inclusive for seven nights at Easter 2025. It was pretty expensive at £634 per night (ex flights) for a family of two adults and two children, but we booked pretty late.
Firstly - it's a great hotel. I was worried before we departed having read lots of negative reviews on Google Maps and TripAdvisor, but these must be from a vocal minority who had a bad experience. Specifically:
• Food is very good in the restaurants, including at the buffet - lots of choice, stuff prepared to order, variation each day
• Drinks included in the non-red level drinks package are great (just not Champagne or premium spirits)
• Pools very good, not so busy you can't get loungers, although you need to get there early if you want one on the water's edge. The large infinity pool is salt water but it was warm at Easter and very nice
• Lots of activities for kids in and outside of the kids club. They can be left if aged over 5
• Room is well equipped, clean and modern. No maintenance or pest issues
• Staff are all very friendly, polite and helpful
The only negatives we experienced were:
• Some days there was a bit of a pong on the western side of the hotel first thing in the morning. It's not the hotel drains, but from the large banana plantation next door who water overnight. It wasn't overpowering (AC sorted it out in the room) and appears to depend on wind direction and speed.
• Difficult to book restaurants (which are very good) via the app, but guest services were able to sort on our behalf
• The whole Red Level, Circles stuff etc is confusing on menus etc - basically upgrades to your stay which I'm not sure would be worth the money
TL;DR: Just really good - we'll be back!
Raymond Hill
Possibly one of the best hotels I have stayed at. Service is exceptional. Food is excellent, but I would advise you to book table reservations in advance). I would class the experience in La Terrasse as Fine Dining. Room is very good (overlooking the ocean). Some of the outdoor pools are heated.
This review applies to Red Level / all inclusive. The elephant in the room is the price, but this standard of accommodation is not cheap, anywhere.
My Booking
