stephen bull
I love this hotel . Red level especially .
Very straight forward . Quality comes at a cost . Most things will be resolved with customer service at the forefront of the teams mind . Red level well managed.
Busy around pool in January but always beds available . Heated pool cold for us . Better later in the year
I made the mistake this year of opting for half board when all our favourite dishes for all the restaurants were not covered by half board and classed as exceptional on the menu .generally adding £80 a day to the price at the end of the holiday .
Nami and the bistro by far the best places to eat .
Reception at red level welcoming , informative and very productive.
Eat breakfast at red level , chill around the red level pool or garden . Eat at Nami or Bistro/ duo . Duck , Mongolian beef , satay chicken , chicken noodles . Chateaubriand In the bistro and duo
Rooms after 14 years of visiting are now looking a bit dated but generally fine .
Only issue we had is the noise from other guests who seem to wander around the room for hours banging doors with high heels the noise did disrupt our sleep quite a lot .
Room service on our last day was very good .
No flies at breakfast . We’ve seen this quite a few times in the past . Maybe it’s the time of year or the skips directly outside the hotel on the road that have the lids open generally are being managed.
Few cats knocking about in the evening and afternoon at the bistro / breakfast restaurant. We are not cat lovers .
Not seen as many guests with dogs as we did this time . You’ll hear a few barks but nothing major .
Nice walk into the local village but not a lot else to do .
We did pop into las americas and would recommend the show “ history “ 2 hrs in a lovely theatre below the hard rock .
Music in the hotel can be hit and miss
Very lucky to be able to holiday at red level Stayed for 5 nights . Enough for us as well be back 3/4 times a year . Mohamed the butler as always very friendly as well as all the staff and management.
Madison Hutcheson
Red Level and its staff are incredible! My husband and I have been back for the past 3 years. 2023 for our honeymoon in the villas, 2024 for a week in an ocean front room, and this year as a 3 day hopping spot for a visit to mainland Spain.
It’s one of those incredible places that we envision visiting every single year. Jose and Mario are wonderful and exude perfect customer service, patience, and a genuine joy for what they do.
Every room we’ve stayed in has been beautiful and always extremely clean.
10000/10- will be returning..
And oh the location is THE BEST on the island…. To a point I want to gate keep this hotel, but alas this place deserves the recognition
Zina T
We stayed four nights for my boyfriend’s birthday and had the most amazing experience! The staff were incredibly friendly, helpful, and always ready to answer our questions. Communication before our arrival was effortless via email, which made everything so easy. The reception team even helped me arrange a surprise for my boyfriend, and all our requests were taken care of within minutes.
The hotel offers complimentary parking for Red Level guests, which is a great plus. We loved the breakfast in the Bistrot Provençal, with a buffet and à la carte options, and enjoyed relaxing by the pools—especially the stunning infinity pool. We also tried the on-site restaurant, La Terrasse, which had an amazing ambiance, divine food, and excellent service.
The only minor downside was that the sunbeds by the pools tended to be occupied from early in the day, making it a bit tricky to find a spot. Since we visited off-season, it might be more challenging during peak summer.
Overall, everything about our stay was exceptional. We highly recommend this hotel for a memorable and relaxing getaway!
Elliott Heathcote
An Unforgettable Return to Paradise – Thanks to the Incredible Red Level Team
This was our second stay at Gran Meliá Palacio de Isora, and once again, it completely exceeded our expectations. While the resort itself is stunning — with its breathtaking views, elegant surroundings, and sense of total relaxation — it is truly the people, especially the Red Level team, who made this stay unforgettable.
From the moment we arrived, we were met with warmth and exceptional service. We had requested a room closer to the adults-only section, and Claudia went above and beyond to help us. She offered us an incredible master suite with a sea view and a bath on the balcony at a very reasonable upgrade price — we couldn't say no.
As we were speaking with Claudia, we were thrilled to be greeted by Dieny, who had made a lasting impression on our previous visit. Seeing him again felt like reconnecting with an old friend. His welcome was genuine, personal, and heartfelt — the kind of moment that makes you feel truly valued.
But one person in particular played a key role in shaping our entire experience: Mohamed.
From the very beginning, Mohamed made us feel like royalty. He arrived to escort us to the Red Level reception in a buggy and immediately remembered us from last year — something that meant so much. His warm smile, his attentiveness, and the way he anticipated our needs made every interaction with him a pleasure. Throughout our stay, Mohamed constantly went out of his way to ensure everything was perfect for us — checking in with us, offering help whenever needed, and doing it all with such professionalism and kindness. He is, without a doubt, one of the hotel's greatest assets, and someone who made this trip feel even more special than the last.
At Red Level reception, Denis helped us with our check-in — a smooth and pleasant experience as always. The calm, welcoming atmosphere set the tone for the rest of our stay.
We also want to thank Ray, another outstanding team member whose friendliness and attentiveness made a lasting impression. Alongside Mohamed, he helped make us feel genuinely cared for — like more than just guests.
Special thanks also go to Hugo, Denis, Alejandro, Pablo, Riki, and Elizabetta, each of whom contributed to our stay in meaningful ways. Every interaction, no matter how small, was filled with genuine warmth and hospitality.
Finally, we want to express our gratitude to Dean, the Red Level manager. When we decided to extend our stay by an extra night, he personally stepped in to resolve a small confusion and did so with the utmost professionalism. His calm, kind approach and hands-on leadership were deeply appreciated.
While Gran Meliá Palacio de Isora is one of the most beautiful and relaxing resorts we've ever visited, it is the staff — especially Mohamed — who make it truly exceptional. They treat you as though you're the most important guests in the world, and that kind of personal connection is rare.
Because of them, we won’t just be returning — we’ll be returning every year.
With heartfelt thanks,
Elliott & Tasha
5058
Nestoras Kyriakou
My girlfriend and I have had a dreamy stay at Red Level Gran Melia Palacios de Isora. From the very beginning, the staff there were super attentive in arranging all the amenities I asked for, whether that was birthday preparations and decorations, restaurant bookings and generally staying in touch. Once we got there, all the staff were super friendly and caring. Special thanks to Denis, as well as Hugo and Ruben for making this a very special occasion and helping us make the most of out this special destination at this special hotel - there are of course others who I couldn’t name, the entire team was fantastic. We won’t forget this visit and we’d surely come back to the same hotel if we get the chance!
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