Henry Streatfeild
We stayed at the red level garden view for three nights in early December. £320 per night b&b. The room and red level pool area were both lovely and warranted the five star aspect of the hotel. All the staff we encountered were also very friendly. A few small issues which for a five Star hotel should be addressed. We arrived at 11am after travelling from London at 4am. Understandably time is needed to get the room ready (3pm) however showers/changing facilities were not provided for the four hour wait by the pool in winter clothes (we stripped off but not relaxed etc. The lunch food at the main Melia hotel was 3 star at best as were all the drinks (coffee from a capsule, concentrate orange juice, lunch option by the pool of fries or burgers only) and cocktails which were again not five star hotel quality. Upgrade to the tvs also needed. Small things but makes a huge difference between four and five stars especially for a couples retreat.
Patricia Child
Lovely hotel, happy, smiling staff to welcome & look after you. Great setting next the sea.
We were very impressed by the cleanliness & sustainability attitude in this hotel plus a general absence of litter on this beautiful island which is a lesson to us here in the UK!
He sido mimada en este hotel
Francis Caestecker
My partner and I stayed 2 nights in Red Level Meliá in early November 2023. The staff are very friendly with great service and the spa is great. This was our first experience with Meliá as relatively seasoned travellers in luxury hotels.
It’s the first time I leave a negative review for a stay.
My main complaint is the room. We had a deluxe ocean view room for approximately 800 euros per night.
This is a price level where you expect excellent quality. However, the room did not have a partial ocean view as advertised and on the second night the bed smelled like cigarettes. Neither me or my partner smoke. We mentioned the sea view to staff, where they offered a beverage as compensation. I politely declined.
Conclusion: Meliá offered us a room in a price category they cannot achieve to meet. Either it is a ripoff or poor quality. Either way my trust in the brand has been eroded and I sadly won’t return.
Martin Astrand
What an amazing place! From the butler parking our car and delivering our cases whilst we were welcomed with bubbly, to every member of the team we interacted with during our stay, it was fantastic throughout!
Thanks to all the Red Level team. You made our stay an absolute pleasure from start to finish ❤
Sara Allen
The resort was fantastic and I can't wait to go again. In context, four mums having a kidfree break for a few nights. The resort is high-end and feels luxurious. The pools are great, there's an adult only, a kids only, a quiet pool, and finally a huge infinity salt water pool, the biggest I've ever seen. The gardens and landscaping are really well done and make you feel you're in the tropics. The Red Level breakfast area makes you feel like you've stepped onto a film set; there was a beautiful flower arch and a violin playing in the background by the entrance. The main breakfast menu was made to order, and there was an accompanying buffet with pastries, fruit, plus a multitude of other things to sample. We tried the buffet in the main hotel another morning, the food was tasty and plentiful, lots of variety, but unfortunately, we had been spoilt by the red level breakfast experience and its exceptional ambience. We had dinner at the buffet in the main build one night. Everything I had was tasty and good quality. Overall , this has been my favourite short break ever! the cherry on the top was the staff. Every single employee we met in the Red Level was genuinely kind and so helpful. They really enhanced the whole experience. Cannot recommend this place enough!!!!
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