Horacio Pereda
Our stay at The Fives was amazing, especially thanks to the entertainment team. Edi made every activity fun and engaging, always bringing great energy and enthusiasm. The entertainment is definitely one of the hotel's highlights.
The Natural Café were a pleasant surprise, especially the coffee at the morning, which provided an outstanding drinks experience.
The rooms are spacious, comfortable, and well-equipped, perfect for relaxing after a day full of activities. However, we would have liked the minibar to be restocked more frequently. Also, the check-in process could have been a bit faster.
Overall, it was an incredible experience, and we will definitely return—especially for the entertainment that made our stay even more special. Thank you to the entire team and once again a shout out to Edi.
G L
Victor our host and Celeste at the spa along with Alexia at the beach bar and Edwin in th sushi restaurant were all awesome and kind.
The resort is excellent- being able to make a reservation for dinner would have been a great add and having a different playlist for music each night at the plaza and the beach bar during the day would be a great improvement too!
Other than that - the sea and beach are wonderful- book a Bali bed for the week- totally with it. The shade in the trees at the beach is so relaxing.
Do the Ruta Maya excursion to the Ruins in Tulum, the caves and snorkeling with sea turtles. This is a must do experience.
Would highly recommend- and will likely go back at some point.
Dria Ford
I had my wedding here April 19, 2025. When I first started searching for locations to celebrate my big day, I came across the fives. I read previous reviews and I soon connected with a sales rep to further discuss pricing and inclusions. After our first conversation, my fiancé and I knew this was location for us. The process was very hands on, Valeria was our intital sales rep. She stayed in contact with us for months via teams, email and phone calls. 2 weeks prior to the wedding is when the magic happened. We were connected with Mar, and Max. Mar and Max was our wedding coordinators. Mar is extremely intelligent, extremely organized, thorough and she remembers the details. There were times I called Mar with extreme anxiety and needing support on navigating unexpected challenges. Mar stopped what she was doing, located me on the property spoke to me with kindness, solved the issue immediately even if it included adding upper level management, Juliana. They made sure I never lost focus on what was most important, they never allowed me to linger in any unexpected challenges (weather, shipments not arriving) . They worked last minute , and overtime whatever it took to get the job done. My wedding day was a dream, Max stayed with me. Max and team helped assemble my wedding dress. They made sure my dress was spread out correctly while I walked down the aisle. Max and Mar checked in with me throughout the stay, during the wedding and made sure my guest had the best experience. Planning a wedding can be extremely stressful if you don’t have the right team of people in your corner. I couldn’t have asked for a better team. I will remember this experience for the rest of my life. Thank you Julianna, for holding my hand before I walked down the aisle. Thank you for reminding me to breath and take in my moment. Mar and Max you are fairy wedding angels that sprinkled everything as close to perfection as it could get. You helped bring the dream wedding I always envisioned as a little girl to life. I had my Cinderella moment with you both at my side. This resort is gorgeous, the food deserves a Michelin star. I did wish their was a hip hop dance lounge, with more of a party vibe for adults..but none the less all my guests enjoyed their stay. I highly recommend this location, if anyone is looking to have a wedding.
Brian K
Fantastic stay with my family at the resort. Beautiful grounds that combine the beach feeling and the jungle. Food was better than expected plus the staff gives great attention to food allergies and preferences. Daniella was fantastic for activities and Luis was very helpful as an ambassador.
Views from rooms are of the resort and not many ocean views, which was not an issue for us.
We will be back.
Shelli Dierck
I won a trip through work and took my sister with me. It was our first time in Mexico and we had such a great time! The hotel is beautiful, the rooms are gorgeous, the vibes are amazing! The entertainment was incredible! Edson was so much fun and we enjoyed him keeping us entertained with dancing and getting my sister and I to ride the mechanical bull (with the help of the unlimited drinks of course!). He was very pleasant along with the other staff! We really enjoyed our time there and can’t wait to go back! Thank you for an amazing trip and we will be back soon!!!
My Booking
