The Penguin
It was a relaxing day at the Sunscape. The lobby area is beautiful and is 5star. After leaving the lobby it goes down to 3-4star. Need more lounge chairs around the pool and offer lounge chair towel covers. When you head to the beach which is very close which is great you do not see a lot of sand. The hotel does not clean their beach. Seaweed everywhere on the beachfront. Hotel needs to invest in a machine that cleans that up daily. This will improve the overall visitor experience and star rating. The blue drink at the bar is excellent. My kids had a great time snorkeling. Overall had a fun time. Just remember first impressions are good, but the details are suffering at the resort.
Katrina Sheppard
Great week!
We had a great experience & it’s clear the hotel is looking to improve service/ food quality and reviews.
Laura at security was super helpful & the most friendly person.
We had great service by Antonio, Miguel (Italian restaurant) and Rene! Rene & Antonio helped us each morning at breakfast. 10/10
My only feedback was for reception, they were cold & unhelpful. Traveling with my 88 year old grandmother, I requested a ground floor room beside hers. Reception put us in two different buildings both on the 3rd floor. So we had to walk up and down multiple times per day. I’m had called 3 times and emailed ahead of time and emailed and reception did not care at all.
Over all the beach us 10/10 and serving staff very friendly!!
Erica Collins
First time at an all inclusive stayed at the recommendation of a friend, will not stay here again. Hyatt will want to sell you their vacation program right away so if you don't want to go for the dog and pony show, refuse. Don't be hungry between 11:30 am and 12:30 pm there's no food available. Agree with other statements about trying to get seating at the grill. The food is barely ok. My child pretty much ate pastries from the coffee shop because the options are so poor. Mini bar is not restocked with drinks when the room is cleaned.The restaurants in general need more servers. They were doing the best they could with all the tables they had, but that resulted in cool food and not great service. Dreams and Secrets has full run of Sunscape, but Sunscape cannot use any of their facilities, amenities including the pier, unless boarding a boat. Room was not exactly clean. Not a kid friendly resort. The kids club was unwelcoming and disinteresting for a pre-teen. I have stayed at a 3 star place in Playa and had a much better experience.
Brett Davis
We stayed here for 8 days back in 2021, this place was amazing and we were hit by a hurricane that knocked out the power then a big tree fell on the backup generator so the entire resort was without power for 36 hours. The staff did everything possible to make the best of it. We plan on staying here again in the future
Jakub Staszak
We had a good experience with our family during our three-night stay at this resort. Service is excellent and helpful. The food is ok; cafeteria level, but it kept our kids happy. You have to get food outside this resort to experience authentic Mexican cuisine. The rooms are well kept but could use an update. We found that arranging activities through the hotel was somewhat complicated and not very flexible. For example, I arranged scuba diving with one of the local dive shops independently after the hotel office could not fit my schedule.
My Booking
