Pedro Silva
A Mixed Stay: Great Staff and Renovated Rooms, But Ongoing Work Impacts Dining and Space
This review is a bit of a mixed bag. On one hand, the staff were fantastic—attentive, helpful, and always ready to assist. The newly renovated rooms are also clean, though we did find some residual construction dust.
However, the renovations had a significant impact on our stay. While the work wasn't overly intrusive, we did experience a few days of noisy "demolition" while at the pool, which wasn't ideal. The biggest issue, though, was the dining experience. With the main restaurant closed for renovations, the meals were a definite step down from our previous visit. The quality of the food was still good, but the variety was severely lacking. In the past, the pastry selection alone was larger than the total amount of food now available.
Finally, while the rooms are new and clean, they are noticeably smaller than they were before the renovation. It's a shame, as the previous rooms felt much more spacious.
Overall, the hotel has a lot of potential once the work is complete, especially with such a great team. But for now, the ongoing renovations are impacting the experience, particularly the dining and room size.
Gasser R. Abou Seaada
First of all the receipting was great;with a welcome drink. Th staff in reception are great, they facilitate the check in almost in no time, finalised all my requests with a wonderful compliment smiles, did their best to make me satisy and happy. The rooms are amazing in space, cleaned and comfortable new furniture.
Till now deserved the rating I gave to it. Will continue the rating of other facilities and food through my accommodation.
The food is very tasty and staff are flying around to serve and present help
Lydia Yousef
We had a wonderful stay at Sheraton Soma Bay!
I would like to give special thanks to the Guest Relations team for their warm welcome, exceptional hospitality, and professionalism. They made us feel truly valued from the moment we arrived.
Also, a big thank you to the restaurant staff who were incredibly kind, respectful, and attentive. They went above and beyond to make our dining experience enjoyable, especially with how sweet and caring they were with my daughter.
Even though the hotel is currently undergoing renovations, the kindness and warm attitude of the staff were the highlight of our stay and made us feel completely at home. The renovations themselves are beautifully done — elegant, modern, and promising for an even more amazing future stay.
Thanks to all the amazing team, our stay was unforgettable. We’ll definitely be coming back!
Anastasia Bossert
I had a wonderful experience with Doaa the lobby ambassador. She was always very kind and professional, helping me with my transfers and making my check-out process so smooth and easy.
she checked in to see if I needed anything, always with a warm smile.
Her friendly and helpful attitude made my stay much more comfortable and enjoyable.
Highly recommended
Appreciate it infinity ❤️
aly sherif ali
Rooms are great, food is good comparing to other hotels, most importantly all the staff are friendly and respectful.
Special thanks to Mr. Sayed at the restaurant, the animation team who works hard to make sure that everyone in the hotel was engaged in activities and all the other staff members who were really great people.
My Booking
