Dim Mar
Our stay at the Sheraton was overall a very positive experience. The room was comfortable, with a nice view of the garden and a partial sea view, just as expected. The gym was well equipped and the sauna, while functional, could benefit from some renovation.
What truly stood out to us was the friendliness and positive attitude of the staff. From the reception to the restaurant and housekeeping, every single person was exceptionally helpful and welcoming.
The hotel itself is large, spacious, and currently undergoing renovation. This was the only real downside, as some works were still in progress and not yet completed.
The beach, however, is absolutely fantastic – one of the best we have experienced outside of Greece.
If we were to wish for something more, it would be evening events or better music at the bar, which would add more atmosphere, similar to what we saw in a nearby competitor hotel.
Pedro Silva
A Mixed Stay: Great Staff and Renovated Rooms, But Ongoing Work Impacts Dining and Space
This review is a bit of a mixed bag. On one hand, the staff were fantastic—attentive, helpful, and always ready to assist. The newly renovated rooms are also clean, though we did find some residual construction dust.
However, the renovations had a significant impact on our stay. While the work wasn't overly intrusive, we did experience a few days of noisy "demolition" while at the pool, which wasn't ideal. The biggest issue, though, was the dining experience. With the main restaurant closed for renovations, the meals were a definite step down from our previous visit. The quality of the food was still good, but the variety was severely lacking. In the past, the pastry selection alone was larger than the total amount of food now available.
Finally, while the rooms are new and clean, they are noticeably smaller than they were before the renovation. It's a shame, as the previous rooms felt much more spacious.
Overall, the hotel has a lot of potential once the work is complete, especially with such a great team. But for now, the ongoing renovations are impacting the experience, particularly the dining and room size.
rana abdel-rahman
Had an amazing time here! The staff were incredibly friendly and went out of their way to make us feel welcome. They even sent us a birthday cake to our room when they found out it was my mom’s birthday! The breakfast and dinner buffets were incredible, they have every food option you could possibly want and more. Location on the beach is great and everything was very clean. We are so excited to come again inshallah next year!
Gasser R. Abou Seaada
First of all the receipting was great;with a welcome drink. Th staff in reception are great, they facilitate the check in almost in no time, finalised all my requests with a wonderful compliment smiles, did their best to make me satisy and happy. The rooms are amazing in space, cleaned and comfortable new furniture.
Till now deserved the rating I gave to it. Will continue the rating of other facilities and food through my accommodation.
The food is very tasty and staff are flying around to serve and present help
Slobodanka Popovic
We were at the hotel in the first half of August. The entire staff was fantastic. Special praise for our valet whose name we don't know but he cleaned room 1345. We always found the room exceptionally clean and tidy. Also, big praise for the waiter Taher who was extremely kind and funny. I would also like to praise all the Aqua Park workers. All recommendations for the hotel. Sofia
My Booking
