Nikola Georgiev
We stayed at Royal Lagoons for a week (group of 13 people). The rooms were very dirty, the cleaners barely did anything even after we left them a tip for their service ( we were told that this would improve it). We went out of our way to buy sponges and cleaning liquids and clean the bathrooms ourselves. The bars closed early, wine was only offered during lunch and dinner service. All the egyptian spirits from the bars had the same taste and the bar staff had little to no idea which drink does in which glass. For the whole week I saw beer in all kinds and types of glasses, just not a pint. The restaurant staff (specifically the waiters) all looked like they disliked their jobs and it seemed like we were forcing them to work and do their jobs (even after we tipped them multiple times). The food at the restaurant was 50-50, occasionally good/occasionally bad, but not anywhere to a 5 star experience. It is an all-inclusive hotel, but during breakfast/lunch/dinner there is a guy running around the restaurant offering fresh juices which you would think are free in an all-inclusive hotel, but they are not. He will make you pay for them after you take one ( he does not mention that it is not free beforehand).
We did have an amazing night at the fish restaurant where the staff and manager were very friendly and did a great job.
To get to the hotel beach you need to wait in front of the reception for a shuttle which comes every 15-20 minutes. The shuttles were in awful condition and the beach area was even worse. The bar there was disgusting! No dishwasher - just leave all the used glasses in sink and hope that does the job! We only went there once for about and hour and never came back.
The Shisha bar near the pool was also terrible. Very poorly made shisha and nobody from the bar staff cared enough to look after us and maybe change the charcoal or ask us if we need anything else. When the bill came we were shocked to learn that on top on what we have had to far there is a hidden tax 6 usd per person for service. When confronted, the waiter showed us tiny text at the bottom of the last page of the menu which stated that there is a service task (why would he bother saying it in the first place?).
The hotel might say it is 5 stars, and the pictures of the rooms, beach and gardens might suggest the same, but this was nothing remotely close to a 5 star hotel experience. The staff are rude, they talk to themselves when you order something (making it look like they are insulting you).
Would not recommend
Mihai Bențea
We stayed one full week, everything was great.
Big and clean pools inside the resort and close to everything in the city.
There was one awesome man in the left side by the reception who helped us with everything. His name is Amir which means "prince".
I called him -Prince of Egypt.
He gave us the best trips with very good prices to everything there is notable to see in Egypt. We became good friends.
Surely will come here again.
Marina Petrovic
We stayed at this hotel for 7 days in May, when the weather was perfect for swimming and sunbathing. The hotel is family-friendly, but also perfect for couples or solo travelers.
The food was fantastic and always fresh — special compliments to the main chef! The staff were extremely kind, helpful, and always smiling.
Whether you’re traveling with children or without, this is an excellent hotel choice. Highly recommend!
LeoS SK
This hotel is far from being a 5-star resort – I would rate it as 3 stars, or 4 low-quality stars at most. The entire hotel is under construction, and we had to cross unsafe areas with construction materials scattered on the ground just to get to our room, which could be dangerous especially for children.
Our room was big enough for three people but not very clean, with visible damage especially in the bathroom. The food was extremely repetitive – mostly two types of chicken and a few beef dishes. Shrimps were served only twice in 15 days, and you had to queue more than 5 minutes just to get 3 pieces per person.
Another very uncomfortable issue: almost every staff member constantly tried to sell something, offer paid services, or even ask to change their coins for paper money. It felt like we were approached every few minutes, making it hard to relax.
The pool was fine, but the bar next to it had a strong, unpleasant smell. The only really good part was the animation team, who were fun, energetic, and made the stay more enjoyable.
Overall, I wouldn’t recommend this hotel unless your main goal is to enjoy the shows and activities by the animation team. Everything else needs serious improvement.
Brigitta Zsigmond
I recently stayed at Royal Lagoons Egypt and, in my opinion, this is not a true 5★ hotel. I’ve stayed at better 4★ hotels just five minutes away.
The food was especially disappointing – definitely not 5★ quality. Alcohol is limited until 11pm, which makes no sense since the evening shows finish after that, meaning you have to start paying for drinks if you want to stay until the end. Snacks and ice cream were also very restricted – ice cream was available only every two days for one hour, and snacks were limited to pizza and some doughnuts.
Another letdown was the service. Some bar staff seemed like they hated being there, and if you asked for something, they often did what they wanted instead of what you requested. The beach is also not within walking distance – you have to rely on buses to get there, which is inconvenient. On top of that, there are way too many people constantly trying to sell you their offers, and they really don’t like to take “no” for an answer, which makes it hard to relax.
Overall, even by Egyptian standards this is not a 5★ hotel, and I would not recommend it for anyone expecting a true five-star experience.
My Booking
