Gabriel etc.
Really nice hotel. The room was big and clean. The buffet was nice, although it could have more vegetarian options. There are many things to do: playing billiards, going to the pool, enjoying the beach... There is a coral reef in the private beach with tons of amazing fish, so it's a great spot for snorkeling or scuba diving. Also, the shows and the animation team are amazing, making the evenings very funny.
Tarek Tott
The resort is more than wonderful. The exterior and interior design are both superb. The furnishings are exquisite. Cleanliness is excellent throughout, both inside and out, despite the resort's vast size. The true mark of excellence is the entire resort staff, who go above and beyond to fulfill every need and desire without being asked. This is especially true of Nashaat, Yahya, and Abdul Rahman at reception; Ayman, the restaurant manager; Mohamed Ali; Mohamed; all the waiters and chefs who serve food with warm smiles; and the staff in all the restaurants, whose food quality and taste rival those of five-star establishments. All the bar staff are always smiling, and all the pool and beach attendants are equally impressive. It's a truly unique and exceptional experience compared to other five-star hotels. A huge thank you to the entertainment team, Howaida and Tito, for their dedication to making all the children happy. This hotel truly deserves to be seven stars, without exaggeration. One would need a very large space to fully describe the perfection of this unique resort.
Julia Hanson
Absolutely lovely hotel. Firstly the beds are quite hard but they are so comfy I was deliberately going to bed early!
The food can be samey but its delicious and there is always something nice.
The staff work very hard for their customers. My room cleaner, Ahmed, is a lovely young man and he did a great job keeping my room clean.
The animation team did everything they could to get me off my sunbed! Dancing and stretching looked and sounded great but I really enjoyed talking to them and listening to their life stories. Kiona and Noor are both such lovely and sweet girls who again couldnt do enough for us.
Beware of the people who work in the shoe/handbag shop. They craftily overcharged me. Even tho I was looking out for it!! And make sure you get a taxi from reception - we got a taxi from outside the gates. They seem to be run by a horrible man in the Bizarre down the road. He took offence at me buying from another shop and shouted abusively and followed us outside demanded we buy from his shop; promising me a free dress. As hes in charge of the taxis I went in and got a dress and a bikini but he still charged me for the dress even tho we told he he’d said it was free. STAY AWAY!! I was traumatised!!
My final comment is about the excellent Mohammed Rahman on Guest Relations! A great young man who listened carefully to our concerns, took them onboard and got the manager involved. We were asking for a sign to be put up so no one else gets one of those taxis. The Manager very kindly let us have our room til 4pm on the day we left.
I hope you have a lovely time.
Przemyslaw Deka
Hotel was great, good service and friendly staff. Entertainment in general was amazing. They have every night different show and they are really good. The hotel offers a big range of activities at the beach and the pool, you always now what to do. Animation team was great and full of energy, really loved them.
caitlin
We had a fantastic family stay. The entertainment team were amazing throughout, friendly and inclusive. A special mention to Kiona, whose energy, kindness and enthusiasm really stood out and made our holiday memorable. Great shows, great atmosphere, highly recommended!
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