Clementine G.
Arriving at this hotel was like stepping into a dream. Sadly, we only spent one night here but it was perfect from beginning to end. Friendly staff, beautiful decor, clean and inviting spaces.
We stayed in River villa 8 and it was beyond expectations. Very large rooms, a comfortable bed, a great shower and beautiful bathtub, a well stocked wine fridge, a lovely private outdoor seating area, and everything was very clean and fresh feeling. It was also incredibly private and quiet.
Comfortable robes and sandal slippers in the room, as well as a nice beach bag and amenities bag.
Of course the highlight was the incredible swim out pool. It was the perfect temperature, and swimming down the river felt like paradise, with palms overhanging and birds singing. Even in the rain (which is not typical weather for the area) it was magical, and was often empty of other guests.
We ate at The Top restaurant and everything was delicious and service was impeccable. Several vegetarian options (the tomato tartare was lovely!), and some special dishes that are prepared tableside.
The breakfast buffet was elegant and had a lot of tasty options as well.
This has usurped our previous favourite hotel on Tenerife, and when we return we will definitely be booking here!
S WP
This place is phenomenal. Truly 5 star in every way, staff attentive and friendly, nothing too much trouble, lovely common areas including gorgeous pools, spa, topiary garden, absolutely perfect villa with private pool while the Royal River pools were delightful. Restaurant food and service superb, poolside breakfast just great. Excellent stay, we will return!
Reza Afshar
Our stay at the Royal River Luxury Hotel in Tenerife was extremely disappointing. Despite being a group of nine, the staff’s attitude was unwelcoming from the start. Rooms were allocated haphazardly, scattered across the property without prior notice. Multiple requests to change rooms were met with the same “fully booked” excuse, with no effort to accommodate us. Additionally, we were unable to dine at the hotel restaurant even once during our five-night stay, as we were constantly told it was fully booked. The lack of proper service and the dismissive attitude of the staff made it clear that the hotel is overpriced and overrated,
We paid around £15,000 for this trip—not including the generous tips we gave to your staff throughout our stay. Money was never the issue, as your team is well aware. What was disappointing was the lack of proper service, the poor communication, and above all, the attitude of the management team, which made our stay feel far from the luxury experience your hotel advertises.
This level of service is simply not acceptable, especially at this price point. We expected a relaxing, high-end experience for our group and instead were met with a series of issues that were never handled with the professionalism or care we’ve experienced at other 5-star hotels around the world.
We are still extremely dissatisfied and feel that our concerns were not genuinely acknowledged. I truly hope you take this feedback seriously—not just for us, but so future guests do not face the same experience.
Levi Elekes
Ups and downs. The location has a perfect vibe, surrounded by nature with unique pools—a top-notch setting.
However, the services could be significantly improved. We booked half-board but chose to dine outside the hotel, as external restaurants are considerably better—we strongly recommend restaurant Exencia.
Breakfast was mediocre—neither great nor terrible, and same everyday. The water in the rooms had a strange taste. While we appreciate the effort to reduce microplastics by providing filtered water, unfortunately, the taste was not pleasant.
The massage experience was disappointing—one of the least satisfying massages I've experienced. Overall, the entire SPA journey fell below expectations.
We changed rooms during our stay, and initially, the hotel didn't facilitate a seamless transition, suggesting we wait three hours even though rooms were available. After mentioning that we would reflect this experience in our review since is not normal if rooms are free, they quickly resolved the issue. We've traveled extensively, and this was the first time we've encountered such an issue.
Additionally, only 1-2 bottles of water were provided in the rooms. Given Tenerife's warm climate, more water is essential. When we requested additional water, it often arrived very late—sometimes taking up to two hours.
Rooms were clean, but after some time, the shower developed an unpleasant odor reminiscent of a public toilet.
Tenerife offers numerous activities, but the hotel does little to help guests discover or organize these experiences. Listing these on their website and assisting with arrangements should be standard practice, as seen in other high-quality hotels worldwide.
So, great environment, design, but services should be improved. Thanks for the experience.
Tom Grygorcewicz
Absolutely phenomenal experience and amazing service! All the food has been beyond amazing and the spa is amazing too. Can’t really say enough great things about our stay here. The river in the back of your villa is super unique and fun. Always heated too so it’s consistently a good temp
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