MFW PRG
We stayed here for one week during spring break with our family of six. We chose this place because the hotel looked very beautiful, and indeed it was. The pool is large and well-proportioned, offering a nice place to relax. The atmosphere was very beautiful, though some areas were closed for renovation.
However, we were quite disappointed by many aspects of the service system, as follows:
1. It took more than 30 minutes to check in for two rooms (actually 45 minutes).
2. The map directing us to the rooms was confusing.
3. The restaurant was small and couldn’t accommodate the number of guests staying. It was very difficult to find an empty table, and there were no large tables arranged for big families, unlike other hotels we have experienced.
4. The kitchen staff seemed upset for some reason; they didn’t smile or greet us.
5. You cannot get your own drinks from the machine; you must wait for a staff member to take your order at the table. They only come once, so if you want a second or third drink, I recommend ordering them all at once.
6. The biggest problem was the staff clearing plates. It seemed like they were understaffed, causing significant delays.
7. At the outdoor bar, you must wait for a staff member to come to your table to take your order—you cannot order directly at the bar. On the first day, we waited 10 minutes with no one coming. We then stood at the bar counter to order, but when they realized we wanted the drinks brought to the table, they told us to sit and wait at the table again. We politely complied and waited nearly 10 more minutes, only to see a black male waiter take the order from people who arrived after us. Our family’s patience ran out after over half an hour without getting any drinks. After that, we never visited that bar again during our stay!
If the service system could be improved, it would be great because your hotel is truly beautiful.
Miss Ilazi
Overall, everything was somehow fine. The food was good,fresh and clean. There weren’t a lot of options, but what they had was good enough. I’m satisfied. The rooms were clean, and so was the area. The employees were sooo respectful and helpful! The only bad thing was the noise 😩. I had read some reviews about it before coming, but I didn’t think it would actually bother me. You could hear every conversation from the next room. That was honestly a bad experience. The couple next to me was really loud, and even if I managed to fall asleep, I’d wake up in the middle of the night. You better bring something for the noise, or you’ll end up listening to other people’s fights 🥲. But anyway, overall it was fine,I do recommend it.
Anton Zarouski
Don't recommend this year. Because they have reconstruction. Also they deceive you on check out with drinks. We had extra wine and juice on check out we didn't order. And you have to pay for it. Beaches too far 20-30 mins walk. All sunbeds near pool reserved by 8 am so you won't find good place for yourself. Food is repetitive but not that bad.
If they didn't defraud us and there was no reconstruction i could give it 4 starts. But not with this
briony johnson
We were really disappointed by the service and standard of food quality!
The hotel itself is beautiful and in a really nice setting however the service we received really ruined the vibe of our holiday. Out of the all the staff only 2 were nice and went of their
way to give us great service. The rest of the staff spoke to us in very rudely and in an abrupt way and made it very clear they didn’t like British people. We were one of only 4 other families that were British and they felt the same. One older male staff member working on the pool bar was so rude to my husband that he didn’t go back up for the rest of the day. It’s not all inclusive as stated on arrival to are presented with a list with items you can have if you stray from the list are charged . The pool bar has an extensive menu, however if you’re all inclusive, you’re only allowed a cheese and ham Sandwich’ a hotdog ‘burger and fries and small pots of ice cream!
We had a Problem with one of our rooms where the electrics blew. A maintenance man was called and was in the room for over an hour taking all the electric sockets off and light fittings out and still wasn’t able to fix the problem. I called down to reception To ask for my children to be moved as it was 10:20pm I was told that they had to wait for the maintenance man to ring them and tell them whether they could fix it before they would move us. I went and spoke to the maintenance man and he said we would have to be moved so rang reception back for them to tell me to call back in 20 minutes! In the meantime the maintenance man just left the room and we didn’t know what was going on so after 15 minutes I rang reception for them to agree to change rooms. By the time I walked down to reception which was on the other side of The Hotel got the keys and came back we moved into the new room about 11:10pm We we reported the issue at 8:50 pm. The receptionist was lovely. He was very apologetic and done as much as he could but he was on his own at the time . on the 2nd to last night we were in the bar. I went to the toilets only need to find a cockroach running around on the floor!
On the last day myself my husband and my son had a bad stomach.
The food was cheap quality but there was a lot of choice but very catered for more local tastes rather than International. We paid over 4k for this holiday but Whilst there we realised we could have got the same down the road for a lot less.
The taxi companies are quick to come to a hotel to pick you up but if you call to book they do not come. We were stuck in Costa Calma for 1.5 after the taxis did not come to pick up us after booking. I called them 4 times and even went to 2 taxis ranks.
I would not return to this hotel just based on the service.
Shame as we were really looking forward to it.
Ewan Rudd
Overall, we very much enjoyed our week's stay at this hotel.
The hotel itself is lovely and very well presented and maintained, with staff maintaining the grounds and gardens daily to ensure it felt and looked lovely. A good mix of facilities and activities were on offer for everyone, including 3 outdoor pools, one heated, one unheated infinity pool and a kids pool. The beach is only a 5-10 minute walk away. We could also see the hotel was having construction work on an additional pool and gym area, which I'm sure will be great in the future.
The food on offer in the main buffet restaurant was nice, with a great selection and different choices on themed nights. One improvement would be better heat lamps at the buffet, as occasionally the food could have done with being slightly warmer.
The room was nice and very clean, with comfortable beds and good bathroom facilities though it was slightly tired and could benefit from a little maintenance (balcony door not closing fully - addressed swiftly at the time, which was good; other general wear and tear). The walls did also seem a little thin as you could hear people in neighbouring rooms, though overall it did not have a significant impact on our sleep. The safe in the room requires an additional cost of €7/day - something we felt should be standard for guests to ensure security and privacy and is something that is offered for free at many other hotels.
In addition, "all inclusive" still has a lot of things which aren't actually included and may be misleading, so just be careful.
Generally, staff at the hotel were very helpful, especially in getting minor issues addressed rapidly to ensure our stay was as pleasant as it could be. However, very occasionally it felt like we were being a nuisance and staff were slightly abrupt or rude. For example, when trying to enquire about certain things, such as when we asked if were still able to use the facilities after checking out, as our transfer did not arrive until 4 hours later, we were met with an abrupt response. Though in the end we did get the answers we were looking for.
In summary, it was a lovely stay at a lovely hotel and I would recommend it to others. The facilities were great and we very much enjoyed our week. There are just a few points where some improvement is needed which is what brought our rating down slightly. But this could just be unlucky and I would still recommend it to anyone considering it.
My Booking
