abbie wilson
We stayed at the Alua Village Hotel in August and, while there were some positives, unfortunately, our overall experience was disappointing and not what we expected from a 4-star resort.
To start with the positives, the hotel itself was clean and well-maintained, and the rooms were modern and comfortable. However, unless you pay extra for a sea view, the standard rooms offer little to no view at all. Our outdoor area was located right next to a pathway, meaning there was a constant stream of people walking past on their way to the pool or beach, which didn’t make for a relaxing atmosphere.
Although the hotel advertises beach access, the reality is far from convenient. The walk back from the beach is extremely steep, with uneven ground, making it quite difficult—especially for those not used to hiking terrain. It's not suitable for families with young children, the elderly, or anyone with mobility concerns.
The location of the resort is also quite remote. The nearest town is around €10 each way by taxi, and we found ourselves leaving the hotel most days just to find things to do. The hotel did not cater to English-speaking guests at all, which left us feeling quite isolated. Daytime activities and entertainment were not accessible or engaging for us, and we felt very disconnected from the resort experience.
The food was one of the biggest letdowns. It was very repetitive and on several occasions, there was nothing my partner could eat. She had to resort to buying snacks from the on-site shop, which was massively overpriced—€4 for a packet of crisps, for example. Additionally, dishes were often mislabeled and staff in the restaurant didn’t speak English, making it difficult to understand what we were being served.
Service was also hit-or-miss. The bar staff at the daytime snack bar were frequently rude and made us feel uncomfortable when ordering drinks. In the evenings, the main bar was clearly understaffed, and long waits for drinks were the norm. As for the nighttime entertainment, again, it was not tailored to English guests at all. Most evenings we ended up just sitting outside, drinking quietly without much atmosphere.
In summary, while the hotel looks good on the surface, it doesn’t deliver when it comes to comfort, inclusivity, and overall guest experience—especially for English-speaking visitors. We wouldn’t return and wouldn’t recommend it unless some major improvements are made.
Kaja Podolak
The hotel is beautiful and well-maintained. During our stay, the second pool was being renovated, but it didn't bother us in any way, in fact it was nice to see that someone actually cares about the visual aspect. The rooms are spacious and clean, cleaned every day. The cleaning staff and reception staff are very nice, friendly, smiling and helpful. Unfortunately, that's all the pluses. The food is boring, repetitive, often poorly prepared. We expected a low standard of food from such a cheap all-inclusive offer, but what we got was very basic. The birds that ate from the bowls were chased away, and the bowls continued to be left on the buffet as if nothing had happened. Carbonated drinks were not available during breakfast, and the water, tea or coffee smelled of chlorine. As for alcohol, some bartenders tried to charge us for something that was in the all-inclusive offer, which we also didn't like and made us prefer to buy alcohol in the store than constantly ask for it. As for the animation team, this was the thing that bothered us the most. If you don't speak French, forget about any interaction with them. All the entertainment during the day or in the evening was only in French, and if you tried to take part in it, you were ignored. I wouldn't go back to this hotel again and I certainly wouldn't recommend it.
Andrea Cottone
The hotel is beautiful and decently maintained. Location is also great as you are close to a nice beach and town. However, food is just repetitive and low quality, with often dishes being extremely salty. For a short stay I would recommend it but if you are staying more than 4 nights, choose another hotel with better food.
Chris Nagel
Fantastic hotel in a stunning location. Amazing views from the pool / terrace area. Rooms spotless and really well equipped. Food is excellent and the staff are really friendly and helpful (especially Lucia!). Wouldn’t hesitate to recommend 👍
Karolina S
We really enjoyed our stay at the hotel and honestly don’t understand why there are so many negative reviews.
In our opinion, the value for money is very good — it’s a cheaper hotel compared to others in the area, but we thought it was great.
The food selection was excellent. Although we don’t eat meat, there were still plenty of options: lots of vegetables, fish, legumes, potatoes, sauces, and more.
The restaurant staff were amazing — very friendly, hardworking, and fast. We have really fond memories of them; they made every meal feel pleasant and well-organized.
The drinks at the bar were a bit disappointing — the beer was average, and the smoothies and ice cream were just okay. But everything else was definitely on the plus side.
One of the pools was under renovation, but that didn’t bother us because the other pool was huge. The only downside was that all the sunbeds were gathered around that one pool, so it could get crowded and sometimes hard to find a spot.
The rooms were clean and fairly spacious, and the whole facility was tidy. You can tell that a lot of staff are working hard and doing their best to keep everything running smoothly.
The beach by the hotel is beautiful. The path down is quite steep, but the views are absolutely worth it.
The biggest downside for us was the entertainment. Like many others, we don’t understand why the animations are only in French. If the entertainers are working for a French travel agency, then maybe those activities should be kept just for their guests. But they’re open to everyone — yet if you don’t speak French, you’re excluded from the start.
The entertainers only engaged with French guests, who often seemed uninterested anyway, while many Spanish, English, or Polish guests would have gladly joined in.
It was also quite ridiculous that during the evening shows, French songs were played!!! it made the whole thing feel even more closed-off and unwelcoming for non-French speakers.
It’s a real shame, because if it weren’t for this one issue, we would definitely come back.
My Booking
