Louis Ross
Lovely Staff, but the Hotel Needs Some Improvement
The staff at Kn Matas Blancas were the highlight of our stay. Alba and Jesús were especially kind, helpful, and always went the extra mile. The hotel has potential but needs work to truly meet its 4-star rating. Rooms could be cleaner, and the air conditioning was not very effective.
Food was hit-or-miss desserts were nice, but breakfast and the snack bar were lacking. The spa was a peaceful bonus and worth the small fee. The area is quiet, with limited activities, but excursions are available. Overall, it was a pleasant stay thanks to the wonderful staff.
Kevin Gillies
Stayed for one week on my own. Its a wee trek into town, 20-30min walk, but nothing too taxing. The food was quite average (I am not a fussy eater) so managed to find something at least decent every day. Most of the staff were amazing and very friendly/kind to me (shoutout especially to Rosa, legend) and some amazing conversations even. I met many people who were traveling on their own, so if you're apprehensive of being the odd one out/shy dont be ; you'll get blethering to someone.
Aleisha B
One of the worst hotel experiences I’ve had.
I would strongly advise anyone considering this hotel to think twice. From the moment I checked in, it was issue after issue. I asked to be moved to a different room on three separate days due to problems, but the receptionist manager refused each time, claiming there were no available rooms. Yet, I saw new guests checking in and being given rooms without issue — clearly dishonest or just not willing to help.
The food was absolutely terrible. Every meal was cold, day after day. The snack bar was even worse — undercooked burgers and sausages were all they served. They had ham and cheese supposedly for sandwiches, but no bread to actually make one. Completely unacceptable.
The drinks were also way below standard. Not a single slushy or decent cocktail in sight. For a hotel claiming four stars, the bar service was poor. The poolside bar staff seemed completely uninterested in their job — they barely made eye contact, never smiled, and were honestly unpleasant to deal with.
The staff were miserable and looked like they didn’t want to be there. They were unapproachable, unfriendly, and it felt like I was a burden every time I had a question or request.
To top it all off, on the day I checked out, I accidentally left my airport travel clothes in my room. When I went back later that day to retrieve them, they were gone. I reported it, but no one took responsibility. One of the maids clearly took my belongings and the hotel did nothing about it. I had to travel home in the clothes I’d been wearing on holiday, I followed it up the day after I got home and none of the cleaners have come forth Regarding my missing clothes, which was a brand-new tracksuit, a bodysuit And they even stole my thong lovely!!
To the maid that stole my clothes you clearly needed it more than me, darling So enjoy!
The one saving grace of this trip was the other guests. I met some of the most amazing people during my stay — friendly, fun, and full of positive energy. If it wasn’t for them, I honestly think my holiday would have been a complete disaster. They made all the difference, and I’ll always be grateful for the memories we created together.
Rafał Patatyn
Overall it was ok. The rooms were mostly clean. The biggest issues were the cold food of poor quality (though the service was always smiling and helpful) and the amount of loud, drunk Brits that act as if the whole hotel was their pub. The reception was also always helpful and smiling.
sophie4895
Mine and my partners review:
Let’s start with some (Postives )
Beds are comfortable a lovely balcony a spacious bathroom with a nice shower and a mini fridge .
Drinks are lovely but could have a few more drinks selection
Now let’s focus on Negatives
* Flies were coming out of the drink dispenser and going into people’s drinks I saw this it happened to another holiday maker.
* Flys were flying around the ketchup machine in the snack bar
Food wasn’t the greatest baked beans looked like they was just poured out the tin stone cold
Bacon uneatable didn’t even taste like bacon and was so hard it felt like it would break your teeth.
Hashbrowns had a Body odour smell.
Food should always be served hot and not cold unless it’s ice cream or something.
You shouldn’t have to wait half a hour to have a towel for the pool so we ended up having to buy one.
Ants were crawling out of the light switch by the side of the bed. We asked for pillows the whole week we was staying in your hotel to be told you would make a note to the housekeeper on the Friday before we left we got extra pillows. We shouldn’t have to wait that long.
There was dirt stains on the pillow sheets that we got gave by the cleaners
What could be improved
Food quality should be better and really hot and not stone cold.
Food should be editable and not feel like it will break your teeth.
More towels for the pool 100%
(To check your drink refillable machines to make sure that there is not any more flies in there and to deep clean it)
To have more of a drink selection on the drink menu like pina coladas or strawberry daiquiris etc.
to keep a eye on the snack bar area and to make sure that no flies are near your ketchup machine as it is unhygienic.
(The spa shouldn’t only be free one time it should be free on the all inclusive option) and if not all inclusive then normal cost.
If someone asks for extra pillows to give them to them without a hassle, 1 pillow gives you a bad neck.
I will also mention aswell it’s a lovely hotel but it shouldn’t have prostitution it ruins the vibe.
My Booking
