Marina Blanke
I loved staying at the Hard Rock Hotel in Orlando! We were in one of their Club level rooms which gets you special access to the club lounge where they serve breakfast, afternoon snacks, and evening desserts everyday. Plus you get unlimited bottled water, soda, and hot drinks like coffee and hot chocolate whenever you want. It was very convenient! The customer service was amazing and the concierge kept regular contact with us through text message throughout our stay. And best of all is the free universal express passes you get just for staying at the hotel! That perk alone is worth staying here. But with their service, the lounge, and the very nice rooms, the Hard Rock is the whole package! I will definitely stay here again for my next universal trip!!
Tanner D
Location Location Location— We stay almost every year at Portofino bay which finally now after some construction is much better and you can actually get a view vs a blacked out window and view of scaffolding. This year though we chose to mix it up and do the Hard Rock simply for its proximity to the park. Now Portofino and Hard Rock are really two massively different experiences. Portofino is transporting and makes you feel like your in Italy or a theme park version at least.. while Hard Rock feels like a fairly standard large hotel/ resort. The rooms were ok, we stayed in a club room which gives you access to food snacks and free drinks..it was very underwhelming. The club room is very small and the options incredibly limited. I wouldnt pay the pretty big upcharge for club level for just these amenities again.
The hotel room was fine, dated feeling tub shower, but all the standard things you may need in the room. House keeping was excellent and very accommodating.
The Pool was the star of the show in my eyes, my kids loved the pool and water slide and what a fantastic place to decompress after a day at the parks.
Overall its a very good hotel, 5 min walk to Studios, 10 to Islands of Adventure, excellent pool, easy to navigate hotel, good food on property. I would happily stay here again.
Kimberly Beck
We decided on a last minute trip to Universal and when looking for rooms that had enough space for our family Hard Rock delivered amazingly. The front desk staff was so welcoming and at the end of our stayed turned our keys into guitar picks. The shuttle to Epic Universe was easy to find and was a quick ride. The walking path to the other universal parks were very nice and made getting to the parks easy I first thing in the morning. Pricing was very reasonable especially for a last minute booking. Will stay here again the next time we go to Universal.
Malissa Stritikus
Place is great, more of an adult vibe. Families with kids staying there were not distracting at all. The room I had was very nice, but I truthfully expected it to be nicer. The room was like any typical Hilton Garden Inn in terms of "nice". The bed was comfortable which is a plus. Enjoyed having the option to use the water taxi or walk into CityWalk. I held a team meeting at the property and the arrangements for my business meetings were top notch with catering that actually had food that not just looked good but tasted good, also an impeccable service team always present for anything we needed.
Lisa Nowaczyk
The service at Hard Rock hotel is what makes this place stand out the most! Every single employee we encountered was helpful, friendly and approachable. It smells so amazing in the lobby scent. The rooms are decent, everything was very clean housekeeping was outstanding, and the pets were very comfortable and the air conditioning worked well. We stayed on the 7th floor and had club room benefits which we really enjoyed. Nann in the club lounge was extremely friendly and helpful, we miss her already. The concierge Mark was very helpful. I really really appreciate it that we got early check-in because we were so exhausted after taking an early flight in, and this alone made our trip so much better. It was definitely the most expensive option of all of the Universal hotels that we checked into, but the service and that early check-in made it so that I want to visit again. Sebastian was our pool attendant. My son loved the pool. I wish they would have had better movies playing though like maybe Shrek something that everyone would enjoy. We loved having the express passes and the early entry into the park and being right near the water taxi. The kitchen had great food my son thought the burger was amazing and the acoustic brunch was pricey but was very good. We will definitely come again but just keep in mind this is not a budget friendly hotel this is a splurge but it's extremely close to Universal studios park. Again, we want to thank everyone of the helpful employees, including Shakeisha the housekeeper was very helpful and did a beautiful job in our room. We're going to save up and visit again in the future!
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