Jeannine Turnbull
Extremely friendly and helpful staff. Welcoming environment and clean. We ate at the Kitchen, nice variety on the menu and the food was delicious. Chef Shawn, came out to speak with us concerning my son's peanut and tree nut allergies. He answered all of our questions concerning preparation and cross contamination. We felt at ease after our discussion, that the food was safe for our son to it.
Pool area is nice, the DJ was great and the staff from the Beach Club was very attentive.
We would definitely stay here again.
Skyler Hill
If you book, just make sure your room does not have a connecting room. Stay was great after 9pm, but listening to a father yell at his son very loudly every day was definitely a mood breaker. Especially when winding down after a long day. Also didn't help when the kid would kick our door...
Could've maybe used some renovations to the room we were on? (Third floor). Some of the faux leather was peeling on the chair, the bathrooms had some rusted metal, the shower didn't have a light and there was no vent fan either. However, the room was well stocked and housekeeping was very friendly and accommodating for more soap and towels.
Other than that, the staff was absolutely FANTASTIC. They were incredible. Helpful, fun, patient, and just overall good people. They gave us tips and tricks for the Universal parks and even gave my partner a birthday badge to wear at the park (which made her day!)
Will definitely consider coming back here again on our next trip, but will make sure we aren't stuck with a connecting room...
Jason Peterman
What I love about this place is the staff...always friendly and engaging. The rooms are nice but nothing extraordinary. The pool is awesome, food expensive, location is the best of the universal properties as it is closest to the parks. It is faster to walk than to take the boats. Make sure you select the upgrade if available box when you book. We were upgraded to the club level which is key access only and comes with additional perks like free breakfast on the 7th floor and snacks and drinks throughout the day.
Denys Montanovich
The hotel is great, but we encountered some issues.
The bath had hair when we just stepped in.
The room was clean and spacious though.
The walls in this hotel are very thin, we could hear people next door making noise until 2 am, we could hear every word. After calling a front desk to solve this issue, they promised to send a security there. Not sure if they did, but couldn't sleep until 2 am. I had to go to the neighbors and tell them to stay quiet.
The pool was amazing, water slide was the best attraction there.
I'm not staying there next time.
Summer Cummings
This was my first experience at Hard Rock Hotel Orlando. The location was VERY convenient to City Walk to either walk or take the water taxi.
The grounds were beautifully landscaped and well maintained
We stayed Club Level and night recommend and will do this for every visit. The snacks, happy hour, dessert etc as well as the Express passes were worth the rate of Club Level!!
The entire staff, concierge, check in, luggage bell hop, pool DJ, room service etc were very friendly and guest first. Everyone we interacted with really seemed to enjoy their jobs and wanted to make our stay memorable! Will definitely stay again!!!
My Booking
