JDZ HR
Our family enjoyed our stay at this property. AJ was so kind and helpful in getting us checked in and made sure that our son’s birthday celebration was memorable. His customer service is what every employee should strive to achieve. We were assigned room 7010 which is by an exit and the view is a rooftop and a lil bit of the Universal Studios theme park. AJ did tell me that he wishes he could select the room for the guests but that the system does not allow them to do that. If I had a choice that room is not in a great viewing area and not an ideal location on their property and you have to walk a long way to get to the lounge and elevators. Also to get some ice for your drinks was extremely far away. They only have 1 ice machine on the 7th floor. The property is conveniently located right beside Universal Studios so it was nice to just walk over to the theme park when we went. It took us less than 10 minutes. The club lounge area was always stocked and clean for the guests. The bartender on this floor was very kind and friendly. The different musicians displays throughout the property was cool to see!
Jacob B
We recently stayed here after previously staying at Portofino Bay and Royal Pacific. This property takes the lead as our favorite resort at Universal. The staff were all friendly and knowledgeable. The property was clean and well kept. The pool was great with the music being played underwater and the best water slide of any resort we'd stayed at. The beds were also very comfortable and we slept wonderfully. All that being said the proximity to the parks and City Walk is unbeatable. We will definitely be back!
Lisa Nowaczyk
The service at Hard Rock hotel is what makes this place stand out the most! Every single employee we encountered was helpful, friendly and approachable. It smells so amazing in the lobby scent. The rooms are decent, everything was very clean housekeeping was outstanding, and the pets were very comfortable and the air conditioning worked well. We stayed on the 7th floor and had club room benefits which we really enjoyed. Nann in the club lounge was extremely friendly and helpful, we miss her already. The concierge Mark was very helpful. I really really appreciate it that we got early check-in because we were so exhausted after taking an early flight in, and this alone made our trip so much better. It was definitely the most expensive option of all of the Universal hotels that we checked into, but the service and that early check-in made it so that I want to visit again. Sebastian was our pool attendant. My son loved the pool. I wish they would have had better movies playing though like maybe Shrek something that everyone would enjoy. We loved having the express passes and the early entry into the park and being right near the water taxi. The kitchen had great food my son thought the burger was amazing and the acoustic brunch was pricey but was very good. We will definitely come again but just keep in mind this is not a budget friendly hotel this is a splurge but it's extremely close to Universal studios park. Again, we want to thank everyone of the helpful employees, including Shakeisha the housekeeper was very helpful and did a beautiful job in our room. We're going to save up and visit again in the future!
Christa Egi
We had an absolutely amazing stay at the Hard Rock Hotel at Universal Studios, Florida! From the moment we arrived, the staff were incredibly friendly and helpful, making us feel right at home. Our room was spotless, super comfortable, and the view was breathtaking.
The location couldn’t be better—just a five-minute walk to the park on a beautifully clean path. Plus, they offer a fun boat ride to the park, and the driver had us laughing the whole way with hilarious jokes and stories—it was like part of the entertainment experience!
Everything about our stay exceeded expectations. We’ll definitely be coming back—this hotel made our Universal trip unforgettable!
Erick Vonlichenstein
Literally they have to work on the staff service., regarding smiles, regarding warm attention, regardy quality costumer service. Could be a lot better. In every single area of the hotel.
Great location, nice views, good food. Very very expensive, but beeing near universal has its costs. Portofino properties, are a better option, regarding attention, prices about the same.
Rooms quality are also about the same..a little bit bigger than HRock. Has a great pool for the family.
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