Hard Rock Hotel at Universal Orlando

steve llewellyn

Our recent stay at Hard Rock Hotel was awesome! We had a deluxe 2-queen room and it was spacious and comfortable for our group of 3 adults/2 kids. The staff is friendly, efficient and helpful. Our server at The Kitchen was wonderful - helpful, friendly and entertaining. The boat to the parks (and bus to Epic Universe) was very convenient and the unlimited express passes were a game changer in getting on all our favorite rides. If anything additional was needed (i.e. fresh towels) utilizing the text communication was very convenient and response was very timely. We would definitely stay here again!

Megan Andzulis

We stayed one night to take advantage of the 2 days of express passes, and that alone was worth the nightly rate! The beds are so so comfortable. I had an amazing sleep! The Marketplace was tasty and manageable (not too big or overwhelming). Our pizza we ordered was delicious. At checkin, the front desk was kind and welcoming and gave us our room several hours early. Thank you! But I didnt receive and info about dining, activites or a map. This provided some frustration during our stay because I think the hotel is a little confusing to navigate. The parking is separated from the main building by a large set of stairs, and I never saw an elevator to get to it. Getting the luggage inside as a single adult with 2 kids was overwhelming. Also, I was not prepared for how long the room hallways were! I got lost getting to my room because I couldn’t believe I was still going the right way. Overall, Id consider a stay here again, but I would definitely ask more questions at the front desk to make sure I knew how to get around!

Nathan Block

Overall, had a great experience at this hotel. All my interactions with the staff from the front desk to the concierge to housekeeping were excellent. Rooms are well kept and clean. I left my keys in the room safe and didn't realize it until I was boarding my flight and they were able to find and ship them back. Would definitely stay there again next time we go to Universal Studios.

Daniel Honrine

Loved the easy walk to theme parks and city walk from this hotel. The only downside was the bus to Epic Universe is not scheduled, you are just waiting till it shows. The quick service shop/restaurant had good food and decent prices compared to past hotels I've been. Rooms were of good size and housekeeping was on point.

Karen Gaylor

My family enjoyed every moment of our stay. We laughed and made amazing memories. The staff at Hard Rock were friendly and kind. Our favorite part was being able to ride the boat to the park and having unlimited express passes.