Rosie
We had an incredible time at Dreams! The staff was incredibly friendly and provided exceptional service. A special shoutout to Sergio and Jonathan—they were absolutely amazing!
The rooms were decent, but I highly recommend getting an ocean view room. It’s worth the extra cost.
The food was okay, not bad, but definitely could be improved. The atmosphere was great, but the entertainment options could be better. Having a live DJ at the pool or playing music would be a welcome addition.
On a positive note, they made sure we didn’t miss home during the 4th of July experience. That was a nice touch!
Overall, we had an amazing time and will definitely be returning!
Josue Galindo
I have spent the last five days at Dreams Riviera Cancun, and today is my last day at the Resort. My experience at this incredible resort has been nothing short of extraordinary, and I can truly say I have nothing but praise for every aspect of my stay.
From the moment I arrived, the reception was flawless—truly a 10 out of 10. The warmth and professionalism of the staff, from check-in to every corner of the hotel, was exceptional. The room I was assigned was pure luxury—spacious, impeccably clean, and complete with a private jacuzzi both inside and on the balcony. The stunning sea views allowed me to witness breathtaking sunrises, making each morning feel magical.
Room service was consistently perfect—prompt, courteous, and attentive. As for the dining experience, it was simply outstanding. From the elegant presentation of each dish to the exquisite flavors, every meal was a true delight. The resort also offers daily activities at the pool and an open bar throughout the day, which added a touch of relaxation and fun to each day. With three expansive pools and a large jacuzzi, I had no shortage of places to unwind.
The waitstaff was always attentive, ensuring that my needs were met with a smile and genuine care.
To the entire team at Dreams Riviera Cancun, I want to express my deepest gratitude. I leave with my heart full of cherished memories, each moment spent here will remain with me always.
Mackenzie Grimes
We had a wonderful experience at Dreams for our wedding! Anabel was our coordinator, and she was so on top of it— she did an amazing job of making sure everything came together and ran smoothly from our rehearsal dinner through our reception. Alberto and his team of photographers and videographers were so great— they had a minute-long video already prepared for us with the music of our first dance by our reception dinner! The rest of the resort staff were so kind, attentive, and detail-oriented— we were blown away by their ability to remember our names and connections to one another for days on end. And they were so much fun as well!! I was hesitant to do a destination wedding, but booking at Dreams was 100% the right choice for us. Thank you for making our wedding unforgettable!🫶🏻
Christie Feldman
We came to this resort for our wedding in July 2025. The wedding coordinator was truly amazing and our wedding was perfect but beyond that I will never come to this resort again. Many members of our group left early either due to the resort lying to them about room availability, food poisoning, overall lack of the hotel enforcing the rules. They have 3 pools. 1 swim up bar that was supposed to be adult only. They didn’t enforce it at all. Kids were constantly splashing pool water in our drinks. LOL They were painting over mold near one of our rooms. Another guest only had a bulb in their fan (no blades). The food was very hard to eat. Pizza was like cardboard, the chicken was so hard it was like jerky, tasteless as some restaurants. We were mortified by having so many guests come to this resort because it was absolutely not what was suggested on the websites. People had to wait hours in the heat for their rooms. One person got their room then waited 2 hours for their luggage. We cut our stay short as we planned to honeymoon here but food poisoning was enough to make us leave. Three additional guests had food poisoning and had to seek to treatment. We are hoping they will at least have the decency to refund the 3 nights we left early. They did nothing special for us as newlyweds even on that night.
K Payne
The Wedding was great, they did a really a beautiful event. The room we stayed in was a good size with plenty of light and interesting curved layout. The ocean view rooms have a rather minimal "ocean view". The Food in the buffet cafe wasn't great except at breakfast and when we tried room service it was a 90 min wait time. The other restaurants also had long waits and unfortunately the fish was overcooked. HOWEVER, the staff, service and every interaction with the people that work there was 5 stars !
Regarding seaweed on the beach. They try to keep the beach clean but it is an ever ending battle and with that you can swim in the ocean but we didn't want to have to cross the seaweed. The infinity pool is great, some behavior of adults was questionable and uncomfortable but it is what it is. I do recommend you get a cabana at either the beach (quieter) or infinity pool. The lounge chairs outside of that are full at 9am with people putting stuff on them and walking away. The other two pools are more for families kids and people that like playing volleyball in the pool etc. There are weddings almost overnight, you can hear them until around 11pm. It was't an issue for us.
My Booking
