Steph
Do not book this hotel unless you want to listen to blaring dance music from weddings all night long. Paid extra for “ocean view” but that just means overlooking the pool where it is so loud. Literally lying here at 11pm listening to loud music and people yelling right outside the room. Can’t even enjoy the balcony and ocean view, let alone get any amount of sleep. Extremely inappropriate considering guests spend thousands of dollars to stay here and the weddings just take over and they happen night after night after night. Wedding after wedding.
They also shut down two of the best restaurants by the beach when there are weddings. Once was ok but multiple times during our stay means limited options for guests.
There is also no soundproofing between rooms or between the room and the hallways so can’t sleep in in the mornings either because you can hear every single person talking as they walk by.
The food was mostly disappointing and overcooked, the buffet options and quality were dismal. Some of the restaurants had a couple good dishes. Seafood restaurant (Oceana) was really great but again it was closed most nights due to weddings!!!! (5 or 6 nights out of our 8 night stay it was closed —Seriously?!!!!!)
The staff were mostly nice and friendly and work really hard. The nightly entertainment was good.
Really sad considering it’s our first time trying Dreams and had heard such good things, but unfortunately due to the noise and food this is not a place I would want to return to. Not a peaceful or relaxing vacation
Sarah Ziegelmeier
Our stay at Dreams Riviera Cancún Resort & Spa (All-Inclusive) was nothing short of magical.
From the moment we arrived, we felt surrounded by beauty, warmth, and true hospitality. The resort is breathtaking, the grounds and pools are immaculate, and every detail is thoughtfully designed. Our suite with a private jacuzzi and infinity pool on the terrace was pure luxury — a peaceful escape that felt like a dream.
What truly sets this resort apart, however, is the incredible team. Every single person we encountered greeted us with genuine kindness, professionalism, and care. We did not feel like guests — we felt like family.
A heartfelt thank you to Izzy from the entertainment team, whose energy, joy, and passion brought laughter and unforgettable moments to our days.
Special appreciation to Bryan, whose warm welcome and outstanding service set the tone for our entire stay.
Our gratitude also goes to Sergio, who took such wonderful care of our luggage — always with a smile, lightning fast, and full of helpful excursion recommendations that made our experience even richer.
Our room was always in perfect condition thanks to Elena, whose dedication and attention to detail made every return to our suite feel like coming home.
A special mention to Jessica, who went above and beyond when helping us with our Teppanyaki reservation — not only professional, but truly a kind and beautiful soul.
And most of all, words cannot express our gratitude to Edwin, Manager on Duty.
When he learned that my husband had booked this trip as a birthday gift for me, he created a moment that I will cherish forever. Returning to our room to find beautiful birthday decorations, champagne, and cake waiting was deeply emotional and incredibly thoughtful. I have never felt so valued and respected by a hotel before. What you did was not just service — it was kindness from the heart.
Every meal at the resort was exceptional. The quality, variety, and presentation were outstanding, and the way our children were lovingly accommodated made us feel truly welcome as a family.
The evening shows were spectacular — entertaining, elegant, and full of joy.
The beach was flawless — no seaweed, plenty of loungers, and always fresh towels waiting for us.
We left with full hearts and tearful smiles, already longing to return.
If you are looking for a place that combines beauty, comfort, and soul… this is it.
Dreams Riviera Cancún Resort & Spa is not just a destination — it is an experience.
We will return. Without a doubt.
tracy galmidi
We LOVED everything about this resort. I can not even fully express how amazing this resort is. Not only is it beautiful but it has hands down the BEST staff ever! They are so very thoughtful and consideret. They go out of their way to make sure you have the best stay and truly it was because of the staff that our experiences there were elevated. I had a minor ankle injury (100% my fault) and from immediately assisting me in wrapping it, to constantly checking on me, to providing wheelchair escort all over, I have never felt so taken care of. We traveled with our two daughters (4 & 8) and they loved the kids club! The dining options are lovely and the resort is gorgeous! As I mentioned EVERY SINGLE STAFF MEMBER was phenomenal, the ones that made an extra special impression on us with their thoughtfulness, service, and professionalism were: Gilberto in the buffet (we truly feel like we made a friend with him and will come back to see him!), Alberto in the services area (he was so kind to understand my injury and take care of our unfortunate excursions cancelations due to my injury) and Rocio and Fatima in the Explorer's Club (Kids club), our daughters LOVED them. I didn't vatch everyones name but EVERYONE was perfection! Also the lady who greeted us for La Petit Chef was so incredibly kind and amazing. We couldnt have asked for a better experience and are so very greatful for helping us have such beautiful memories of this Cancun trip!
Y. S. (Sha_totha_rras)
The resort represents perceived value to a T. It looks expensive but behind the scenes costs and quality are cut and your cost a sthe customer increases exorbitantly.
The all inclusive portion held it's frame, but with minimal quality with dingy and heavily used plastic wear for most of their glass wear.
Towels overused, beach/pool bedding overused. I gotta say it was clean but you can tell that they've been there for a while and need to be put out of service.
WiFi went down for a full 24h. Elevators with down for 2 days.
Jacuzzi was tepid, not warm or soothing.
House Keeping will Sneek into your room and not announce themselves.
Room service US NOT 24/7 like they tell you.
The Spa is rediculously OVERPRICED and the quality of the spa options is quite underwhelming and quite poor. The only spa treatment worth it is the Dry Sauna specifically.
The message therapists have no technique that reflects they know what kind of massage their giving. I asked for a tension relief massage and all that happend was a lady absolutely smashing my back non-discriminatelt and without any knowledge or technique.
Pretty much ALL the food here was mid from almost all the restaurants.
Wedding stuff went well.
The only good food I've had was the fish (grouper/sea bass) from the French restaurant Restaurant Bordeaux and the main buffet. At the main buffet you have more influence on what you eat so that's why.
Some of the hotel staff is low-key racist. Preferential treatment to people who were the same level in resort. We were VIP/Preferred.
Overall the hotel is nice enough. They have some cool events but it's almost always just MID.
It served the purpose of getting a wedding done.
Jackie Cook
I had an unforgettable experience at Dreams Riviera Cancun Resort & Spa. The entire resort is absolutely immaculate, and you can tell the staff work incredibly hard to keep everything beautiful and welcoming. Everyone we interacted with was friendly, professional, and genuinely focused on making sure we had a great time.
The food was consistently good, the shows were fun, and the sandy beach is truly stunning. They also planned and hosted my wedding, and I couldn’t have asked for a better experience. Every detail was handled with care, and my guests were just as impressed. It was a perfect celebration and a time we’ll never forget. Highly recommend!
My Booking
