Amy MacGregor
This was the first time travelling with our 7-month-old and the staff, food, and amenities at Dreams Cancun were beyond what we could have ever imagined. Our group had 14 people (ranging from 7 month to 80 years) and there was something for everyone – from yoga on the beach, to the infinity pool overlooking the ocean, to the kid’s waterpark, face painting and everything in between. They even had cribs, sterilizers, and highchairs available so we could travel (a little bit) lighter.
The pool staff were incredible – we had the pleasure of a poolside cabana for two days and Jesus, Javier, and the entire pool concierge team, along with Ricardo and the pool bar staff made sure we were pampered all day.
Most importantly - what sets this resort apart from the others we have visited was the outstanding staff. Everyone was so friendly, professional, and accommodating and ensured we had the best vacation. It is tricky coordinating a large group but the team at Dreams made it seem easy.
We will definitely be returning next year! Thank-you to everyone!!!
Laura Maynard
We had our wedding here, and it was magical! Best resort we’ve been to. The rooms were gorgeous and well kept. The food was delicious! Drinks were endlessly amazing. Service was immaculate: very friendly and helpful. The size of the resort was perfect. It wasn’t too big that you felt like you are walking forever to get somewhere, but it wasn’t so small that you kept bumping into people (literally and figuratively). Would highly recommend this resort to anyone. Especially for weddings! Are wedding planner, Fernanda, was amazing! She was so easy to work with, and she helped us achieve our dream wedding. I guess that’s why they call the resort Dreams lol.
Kala Van Den Heuvel
We had a wonderful time here! The food, staff, service, and location were amazing. The people who work here truly make it a wonderful place to visit as they go above and beyond to make sure you feel at home. I have celiac disease and was given a card upon arrival to show to the hostess when I went to eat. I was able to be accommodated without getting sick. I had a moderate amount of options at the restaurants but room service had much slimmer choices. A cool feature is that there are events all day and shows every night. The resort area is busy and can be louder, however if you prefer a quieter time you can hang by the beach away from the activities. It allowed for a nice mixture of quiet relaxation and fun festivities. We really enjoyed our time here! Special shoutout to Clever (bartender) who remembered our names from the moment we arrived until we left. I can't imagine the number of guests he sees yet still remembers everyone & their drink of choice. Everyone was so amazing here, we'd definitely recommend them!
Alison Fink
The service here is fantastic. A+ for service. Unfortunately, there is only so much they can do as the resort itself is extremely outdated. Both tubs in our room were filthy. The food as other reviews have stated is not the best. The Asian restaurant was not edible. However, the French and seafood restaurants were great.
I could have overlooked those downfalls except the resort is overrun by weddings. Weddings at an all inclusive resort in Cancun is nothing new. The difference here is that they are poorly managed. There are numerous weddings within an earshot of each other. Some weddings last until midnight. On a typical night you have one large wedding at the main pool area and multiple others scattered throughout the resort. The djs start competing with each other on who can have the louder music. Also, expect loud neighbors but ultimately loud neighbors pale in comparison to the wedding noise. Either way, I’d say if you like sleeping, peace or quite this wouldn’t be my first pick.
Scott Marcellus
Amazing service from the staff at Dreams Riviera Cancun!!!
This review is LONG overdue, and I am so sorry to the staff who made our stay so unforgettable for not writing it sooner - I hope it reaches them and finds them well.
We had the pleasure of staying at Dreams Riviera at the end of October, 2022. Our time there was truly some of the best we’ve ever spent while on vacation. The resort was beautiful and the food was excellent, but the height of our experience was almost entirely due to the quality of the staff. I can’t recall ever having a group of people that worked better together to make our family and friends feel comfortable and special.
On behalf of my family and our friends I want to express my sincerest gratitude and appreciation to all the staff that we had the opportunity to spend time with. An enormous thank you to Adolfo, the hotel manager, who I believe made it his personal mission to ensure that our time there was the best it could be. I want to thank Jerry, the head concierge for his willingness to accommodate so many of our requests, I want to thank Alberto who helped us with all things dining related, which, for a party of 11, must have been quite the challenge. I would like to thank Sinue, Moises and Daniel (the pool concierges) for making sure our time at the pools (where we spent the majority of our time) was always comfortable, and a huge thanks to Marco in guest activities (who actually remembered us from a previous trip!) for ensuring we were always occupied with wonderful entertainment.
There are so many places in the world to travel so we try not to make it a habit to return to the same ones repeatedly, but Dreams Riviera Cancun is one that I believe we will be returning to many times in the future - I hope that AM Resorts recognizes the exceptional quality of the staff they employ at Dreams Riviera Cancun.
Thanks so much to each of you again, an we hope to see you all again soon :)
Sincerest Regards,
Scott Marcellus