Russ Mounsey
Highly recommend this hotel if you are looking for a luxury, relaxing holiday. The rooms are excellent and very comfortable. The staff are extremely friendly and attentive. The pool, although not very deep, it is heated to a comfortable temperature and is nice to dip into to cool off. A very clean complex. The location is OK, but if you like to eat out its a bit of an uphill walk back to the hotel after you've eaten. I'd say worth it though and we will visit again.
wei wang
It was a very speechless experience. After checking out, I found that I was bitten by bed bugs! First, on the first day of our stay, the hotel air conditioning was broken and it was very hot. On the second day, we coordinated the room. That night, due to the strong wind, the facade of the building outside was damaged, and there was noise for 3 hours. The hot water for showering was also always low temperature. These are already very incomprehensible to the so-called five-star hotel. The worst thing is that before checking out, the whole hotel had a power outage, which made my phone unable to charge. I called the front desk to negotiate whether I could charge it half an hour after the call and then check out. The front desk agreed, and the power was not turned on until 12.10. At 12.30, they came to knock on the door to drive us away, saying that we were out of time and had to leave immediately. Very bad
Kira
Myself & my husband stayed here on our honeymoon. The place is absolutely amazing. It is adults only which we loved. The staff go above and beyond, they really do provide 5 star service. We stayed in a gorgeous suite with a lovely hot tub outside on the balcony area. This particular room was outstanding, it had a lovely greenery within the room which was very cool!
The actual architecture of the hotel is really behold. Everywhere you go there’s something new to look at. We loved the pool bar / pool service. We used the spa services which were so relaxing and again, the staff were superb.
I’d highly recommend this hotel if you were thinking about it. I really couldn’t fault anything about our stay. We will definitely return in the future.
JANICE COSGROVE
This hotel has a lovely reception area and kind and helpful staff . The hotel is a bit out of the way from the beach and other amenities. The pool was nice and sunbeds were comfortable. The rooms were spacious and clean but the bed was terrible the join between the two beds had a big dip which was pretty annoying the mattress was not comfortable either . The terrace wasn't very private very open plan and i paid for a sea view this was only noticeable when standing on the terrace but if sitting on the chair or lying on the sunbed the view was a grey brick wall with no view of anything so this was very disappointing. I have decided to edit this review because in hindsight I was a bit haste in saying I wouldn't return I have reflected and now think differently because it is a beautiful hotel with fabulous staff, the bed was an issue so maybe the mattress topper would resolve this. I can see there are higher rooms with balconies so that would tick that box. So for that reason I would return
Luke Allsopp
I just wanted to take a moment to say what an absolutely amazing setup and hotel they have up on the hill, I call it paradise, and that’s exactly how I’ll describe it to friends, family and anybody asking for holiday recommendations. The views, the atmosphere, the warmth… it’s all something special.
As someone who is in the customer service industry myself, I was blown away by the kindness, attention to detail, and professionalism shown by every member of staff. A massive thank you to Andrea, a true lifesaver when I needed a travel charger! I’ll never forget that small gesture that made a big difference. He is definitely a credit to the team and if I remember correctly he is usually the gentleman that shows you around and helps with your luggage.
A special shoutout to both restaurant managers. Sadly, I didn’t catch one of their names, but let me tell you, that man deserves his own restaurant. His energy, service, and welcome every time I walked in or out was next level. It wasn’t about money, it was about passion, pride, and doing the job properly. Steak night? I was given seconds and it was hands down the best steak I’ve ever had.
There were thoughtful touches throughout, from set menus to kind gestures. Yes, the power did cut out briefly and there was a mix-up with room cleaning, but how did they handle it? By sending champagne and premium biscuits to my room after being out for the day. That’s class.
To every single member of the team, Muchas Gracias! You’ve created something truly special, and I’ll 100% be returning in my lifetime. I wish the business continued success and all the very best in the future.
P.S When you walk into the hotel you will smell the most amazing scent, super fresh and clean. Unfortunately they do gate-keep it but rightly so… I haven’t smelt anything like it before when walking into a building. I need it for my home back in the UK!
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