Julia Slowinska
Wow! I’m so impressed with my experience at this hotel!! I have stayed here only three nights with my family and we had a great, calm time there. With the money you pay comes with great value , the hotel is very quiet and calm and all staff are welcoming and friendly and the variety of food all is delicious and healthy! My family and me have the best time at this hotel!
Kamal Patel
Hotel is easy to find using google maps even at night!
Reception and main entrance will blow your mind. So nicely done.
Reception staff (Rebecca) was amazing and very helpful.
Will explore more of the hotel tomorrow.
Steven Shepherd
Went to this hotel with high expectations which I would say were fulfilled on the whole.Beautiful room which was well serviced during our stay. The hotel was calm and quiet and kept spotlessly clean with courteous and hardworking staff. Breakfast Buffet was excellent and the staff worked tirelessly to keep the food topped up and to keep clearing the tables. As a one off we enjoyed the evening buffet one evening and it was good quality and great value for 25 Euros.
Only slight niggle was the need to shower in a public toilet within the hotel on our last day because of a late departure. You would think a hotel of this standard would allocate a couple of rooms for this purpose.
Travelled on a package with Jet2 and I was impressed with the overall service that they provided.
Manuel
The hotel has a nice location close to the Marina, with a lot of restaurants but it has huge cleaning issues. For the entire trip we did not felt living in a clean room, because we have found a huge cockroach and the bathroom smelled bad. We have complained about this and asked for a better cleaning but the housekeeper continued with a 3-4 min fast cleaning of the room every day. Also, we have paid an extra fee for a room with balcony and sea view, and we were disappointed to receive a room with a pool view. It is a shame and we have felt like being fooled. Another issue was with the room card, which happened not to work one day, when we could not get into our room, and we had to walk to reception 5-6 times because of this issue, which suddenly was working the next day. It is like the receptionist made fool of us.
Horatio H
The Hotel Livvo Volcan is a very impressive hotel, both in terms of its location and views across the Marina Rubicon, but also with its beautiful and charismatic architectural design.
Our first impression was excellent. Friendly staff, on reception offered champagne and sweets. Our porter, Phillip, showed us to our room and said - welcome to your new home for the next week. First class!
The room was in a fabulous spot, with a comfy twin bed, sofas, seats, dressing table and mirrors, table, unit with cupboards, fridge, wardrobes. In the bathroom - his & her sinks, shower, bath, separate WC and a bidet.
The bedroom sported a 65" smart TV, with WiFi (which worked most of the time). There was a great balcony/patio area with a garden, overlooking the marina and main pool area.
The quaint and quirky design of the split level resort is full of little quirky nooks and crannies which my wife and I absolutely loved.
The vibe of the hotel is Zen-like. This is a hotel where the emphasis is luxury & relaxation, rather than constant hustle & bustle.
Entertainment laid on for certain nights ranges from Queen tribute acts to Operatic singers. There was even a 4 piece band one night - they were very good, too!
Watching Netflix after a night on the tiles is an option - probably. Basically - when the WiFi works. It had a tendency to drop. Now this didn't bother me too much during our stay, as it generally resolved itself by morning. Out and about, 5g network is generally rather good anyway - if you have mobile data. But: beware when you come to log out your apps on the TV when you finish your holiday - you need WiFi to be able to do this from the smart TV - and one of my apps was logged in with no way of logging it out before we left early the next morning.
I explained this to reception whilst checking out, but sadly, there was no indication that their staff were able to resolve this, so on my return home this necessitated my checking on all devices that were logged in and dealing with the matter myself. This was sheer bad luck, but take note!
During the first couple of nights, we ate out at the Marina Rubicon - there were plenty of nice restaurants!
By our 4th day, we chose an upgrade for €65 per person, for 2 buffets at the Ristorante Florida and 1 A la carte meal at the Ristorante Rubicon. So, we agreed Tuesday, Wednesday at the buffet and Thursday at Ristorante Rubicon. Disappointingly, the A la carte restaurant was closed despite our reservation. No explanation given. In fact, it wasn't open on any of the advertised days. So we expressed our dissatisfaction and suggested that we should have that upgrade deducted from our final invoice. The director, Frederick, happened to be on site at this time and asked to meet with us at the buffet. Frederick apologised (though he too had no explanation for us) and that the upgrade cost would be waived. Additionally, we could have 2 further buffet nights instead - 'come, share with us' he said. So we agreed.
Unfortunately, Frederick's kind gesture must have been lost on his staff at the reception, as we were still charged for the upgrade - albeit at €45 per person instead of €65. Frederick had specifically stated 'no charge' and 2 further buffets to make up for the lack of A La Carte. The 2 further buffets on Thursday and Friday were waived though.
I opted not to make a fuss over it, as the director's intentions seemed genuine, but perhaps the staff misunderstood? Either way, we didn't allow the glitches to spoil what was otherwise a magical experience at an exceptional hotel.
Which brings us onto the elephant in the room - the massive pool - and perhaps the most dominant feature of the hotel.
About 6 months after we made the booking, my wife received a phone call from the travel agents explaining that 'one of the pools' wasn't going to be available...no indication that it was in fact the main design feature of the hotel. Nor was there any adjustment made to the price we paid.
We would love to return when this fabulous 5 star hotel is firing on all cylinders.
My Booking
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