Justin Berman
A fantastic experience all round. We spent 6 nights here for Christmas and it was excellent.
The hotel is lovely, being upgraded to a Preferred Club ocean view room was a big plus. The room itself was large, well appointed and has a massive bed. Having the sea view was great and we enjoyed sitting on the balcony.
The resort has a huge range of restaurants, we had the buffet on the first night which was fine and the breakfast buffet is really good (pancakes, fruit, continental breakfast, fried breakfasts and way more) but the real standouts were Oceana on Christmas Day followed by the sushi bar the following night. Amazing food, the sushi was a real highlight.
We used the spa which was a great experience on our last day and my other half used the gym 4 times and enjoyed the range of equipment available.
Staff were great, friendly and helpful any time we needed anything.
Finally, the location... A short walk to Puerto Calero which has some nice places to eat without being too hectic and a longer but manageable walk (or short bus/taxi ride) to Puerto del Carmen if you want to dip into somewhere a bit livelier with a different kind of vibe.
Overall, this was an unforgettable stay and I look forward to coming back.
Linh Vo
Very nice hotel to come rest in couple. The staff is so kind and helpful. Location is ideal with free parking. We recommend renting a car otherwise it is quite an isolated place.
The breakfast was good as well, I loved the freshly cooked pancakes every morning with fresh fruits. At nights there were different shows such as flamenco, concerts and dancers in the lobby.
The spa was clean, the pool could be a little warmer but the jaccuzi, sauna and hamman were great. Many relaxing fancy showers and a rock walking pool. We paid 95€ extra for a full stay spa access which we found quite worth the price.
Many cats are wandering around the hotel and they look really well cared of, fur is clean and soft, friendly and come towards us for pets. That is really a plus for me since I'm a cat-person !
Will certainly come back here if we visit Lanzarote again 🏝️
Richard B
A excellent hotel choice for the solo traveller or couples. A chilled atmosphere with privacy and seclusion if you should so desire. Staff are well trained and professional, friendly but with boundaries of respect, which you could sense was required both ways which keeps the more extroverted in check. The reception and portete were truly excellent.
Food is good, I stuck with the buffet which was good but other restaurants are available which appeared more refined. However, the buffet offered steak and other cuts of meat cooked to preference, and very friendly and pleased to serve. Cocktails and drinks were good and guests were enjoying and savouring their drinks rather than a desire to get drunk. I note that I arrived an hour early and left an hour after checkout but was provided with a all inclusive card so could obtain refreshments which was a lovely touch.
Some good runs or walks available from the hotel for sunrise and sunset. Recommended.
Ian Wardman IW
Great location quiet retreat but within easy reach of Puerto del Carmen if you want a bit more life.
Hotel and facilities really good.
Left my credit card details with the hotel as requested on checking in, but I cleared my bill on leaving the hotel but 4 hours after leaving the hotel my account was charged and it took me 4 phone calls to the hotel and a number of days before my account was re credited.
This cost me time and money with no recompense from the hotel which I find spoilt a otherwise great vacation.
Jordan Brown
We stayed here with my parents for ten nights (bed & breakfast) and we have very mixed feelings about our experience. Starting with the positives, the hotel itself is beautiful and on the whole the customer service we experienced from the staff on site was very good. A special shout out here to the reception team and specifically Airam (I apologise if I've spelt that incorrectly). I can't imagine someone better suited to his role and he gives guests an incredible first impression for the hotel. I'd also like to praise the bartenders and the cocktails were very good.
On the negative side of things, the food we had at breakfast was incredibly poor to the point where we couldn't get a boiled egg that was actually cooked. The coffee was also objectively terrible and inconsistently brewed. We would expect far better for a five star resort. I also got the impression that the hotel was massively understaffed in terms of waiters at both breakfast and lunch and my partner said the same about the cafe(she even went to reception to complain about this as she waited 30 minutes to be served).
My final negative point is around my parents' room. They paid around €450 to upgrade to a sea view (they were in room 456) and I've attached a photo of their view. I think that is absolutely disgraceful customer service and put a negative on their stay right from their first morning
My Booking
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