Justin Berman
A fantastic experience all round. We spent 6 nights here for Christmas and it was excellent.
The hotel is lovely, being upgraded to a Preferred Club ocean view room was a big plus. The room itself was large, well appointed and has a massive bed. Having the sea view was great and we enjoyed sitting on the balcony.
The resort has a huge range of restaurants, we had the buffet on the first night which was fine and the breakfast buffet is really good (pancakes, fruit, continental breakfast, fried breakfasts and way more) but the real standouts were Oceana on Christmas Day followed by the sushi bar the following night. Amazing food, the sushi was a real highlight.
We used the spa which was a great experience on our last day and my other half used the gym 4 times and enjoyed the range of equipment available.
Staff were great, friendly and helpful any time we needed anything.
Finally, the location... A short walk to Puerto Calero which has some nice places to eat without being too hectic and a longer but manageable walk (or short bus/taxi ride) to Puerto del Carmen if you want to dip into somewhere a bit livelier with a different kind of vibe.
Overall, this was an unforgettable stay and I look forward to coming back.
shuchita soni
Amazing resort, beautifully kept! The grounds are amazing. Fun activities like paddel, tennis and ping pong. The pool was lovely and clean and deep. The room was lovely. I cant fault the customer service at all..they were so great at making us feel welcome and they let us make use of the facilities whilst we waited for our flight. We didnt do all inclusive but the breakfast was very good. There is a lovely town nearby where we went for dinner. Would highly recommend this place for a couples holiday
Richard
I stayed at this lovely hotel in Lanzarote in December and had a fantastic experience overall. The hotel is beautifully located close to the sea, which really adds to the relaxing atmosphere. The room was excellent, spotlessly clean, spacious, and the bed was incredibly comfortable, making it easy to get a great night’s sleep. The evening entertainment was great throughout our stay, and the food and drink were excellent, with plenty of choice and always flowing. Best of all, there’s no screaming children as it’s an adult only hotel, which is perfect for me.
My only criticism would be the acoustics. Unfortunately, the sound insulation isn’t very good, so you can clearly hear timber doors in the corridors slamming shut and noise from guests staying in rooms above walking around etc. Aside from this issue, it was an amazing stay and a hotel I would happily return to. Although, I would try to get a room on the top floor to avoid the acoustics issues.
Dianne Price
Just been to Secrets for Christmas and new year. It’s the 7th festive season I’ve been with my mum and sister. I have some support needs and I feel so comfortable in Secrets and know they are so kind and understanding. The food was exceptional in the Portofino Gala Christmas night ( see photos). I love the spa the circuit is so good for my limbs and muscle weaknesses. The staff especially Delores are so welcoming and friendly. Our flight was cancelled and we returned for an extra night - I feel so safe and comfortable in Secrets. Highly recommend it to anyone but especially those with mobility issues and hidden disabilities. Can’t wait to return.
Marina Fuentes Corridan
Honest review after a 5-night Christmas stay
I stayed here for five nights over Christmas with my mother (72) and myself (31). I’m half Spanish from Tenerife and half Irish, and we travel frequently, having stayed in many 5* hotels in Tenerife and abroad. This year, we wanted something different for Christmas without travelling too far.
I had previously stayed at Secrets Cap Cana in the Dominican Republic and loved it, so I had high expectations. We booked an all-inclusive Preferred room.
Staff & service
The staff were outstanding — genuinely warm, attentive, and memorable. Customer service was a real highlight. The only downside was that meals felt rushed, even in à la carte restaurants, with little time between courses. Asking for more time helped, but it wasn’t the default experience.
Food & drinks
The food felt repetitive across restaurants, with similar flavours and quality throughout. While good, it didn’t feel like a high-end dining experience compared to other 5* hotels we regularly visit in Tenerife.
For a Preferred all-inclusive package, the wine selection was disappointing and more limited than expected, especially considering the price.
Preferred experience & spa
The Preferred upgrade didn’t feel particularly exclusive. Apart from the excellent breakfast at Portofino, I didn’t feel it offered strong added value. Spa access was not included, which was disappointing, and information about spa passes for Hyatt members seemed inconsistent. That said, the spa facilities themselves were very good.
Rooms
Spacious, comfortable, and very well equipped — we were very happy with the room.
Location & weather
Lanzarote is beautiful, but in winter it’s noticeably cooler than South Tenerife. The pool wasn’t inviting at this time of year, so excursions are recommended. El Grifo winery (15 minutes away) was excellent, and there’s a nice marina market within walking distance.
Entertainment
For an adults-only resort at this price point, evening entertainment was limited. Shows ran from 9:30–10:30 pm, just as the evening atmosphere was building, and then ended — which felt underwhelming.
Overall
We had a lovely holiday and enjoyed our time, but for the price, there wasn’t a clear “wow” factor that set this hotel apart from other 5* options, particularly those in Tenerife. Experiences are subjective, but I hope this helps future guests decide based on what they personally value.
My Booking
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