Richard B
A excellent hotel choice for the solo traveller or couples. A chilled atmosphere with privacy and seclusion if you should so desire. Staff are well trained and professional, friendly but with boundaries of respect, which you could sense was required both ways which keeps the more extroverted in check. The reception and portete were truly excellent.
Food is good, I stuck with the buffet which was good but other restaurants are available which appeared more refined. However, the buffet offered steak and other cuts of meat cooked to preference, and very friendly and pleased to serve. Cocktails and drinks were good and guests were enjoying and savouring their drinks rather than a desire to get drunk. I note that I arrived an hour early and left an hour after checkout but was provided with a all inclusive card so could obtain refreshments which was a lovely touch.
Some good runs or walks available from the hotel for sunrise and sunset. Recommended.
Jordan Brown
We stayed here with my parents for ten nights (bed & breakfast) and we have very mixed feelings about our experience. Starting with the positives, the hotel itself is beautiful and on the whole the customer service we experienced from the staff on site was very good. A special shout out here to the reception team and specifically Airam (I apologise if I've spelt that incorrectly). I can't imagine someone better suited to his role and he gives guests an incredible first impression for the hotel. I'd also like to praise the bartenders and the cocktails were very good.
On the negative side of things, the food we had at breakfast was incredibly poor to the point where we couldn't get a boiled egg that was actually cooked. The coffee was also objectively terrible and inconsistently brewed. We would expect far better for a five star resort. I also got the impression that the hotel was massively understaffed in terms of waiters at both breakfast and lunch and my partner said the same about the cafe(she even went to reception to complain about this as she waited 30 minutes to be served).
My final negative point is around my parents' room. They paid around €450 to upgrade to a sea view (they were in room 456) and I've attached a photo of their view. I think that is absolutely disgraceful customer service and put a negative on their stay right from their first morning
Ed Atkinson
We spent a week here in October.
First impressions were excellent. Welcome feeling at reception and staff that couldn't do enough to make your stay enjoyable.
The room was a good size, clean and tidy and provided everything we needed.
The pools are lovely, unfortunately as with many hotels there is the morning ritual for some to reserve a sunbed with their towels, then leave them for hours.
The food is brilliant, we had one evening meal in the hotel which was lovely, and all our breakfasts here which have plenty of options from fresh fruits, continental options, cooked and extras like pancakes.
The marina is 10-15 minute walk along the coast. The marina has plenty of options for food and a shop. There is a car hire and activities such as boat trips and the yellow submarine tour from the harbour. The marina restaurant prices are very competitive and another way to support the local economy.
A great holiday and very relaxing!!
Charlotte Wilde
We came for a mini moon trip for a few days in tbe sun straight after our wedding. We had a lovely time and overall the staff were amazing. Particular shout out to the staff at the sushi bar who was so very attentive and delivered excellent service.
Would recommend all inclusive so you can have access to all the restaurants for dinner food, we did not do premium club as we did not feel it was worth the cost just to have access to a few extra areas of the hotel.
We would have to say we tried all hotel restaurants our favourite was Portofino. The Oceana restaurant let the hotel down, staff really did not care or want to serve us and we ended up without food and drink so would not recommend.
However on the whole would recommend the hotel.
WILSON
We had a lovely two days at The Secrets Lanzarote. Thé rooms were incredibly large, clean and spacious. The layout of the hotel was very typical to that of a Hyatt chain. Friendly start allllll the way through out the hotel but the concept of queuing up in a line for dinner is ridiculous. Whilst being an adults only hotel I did feel some underlying homophobia from guests which did dampen the energy for us as a couple. Otherwise we had a great stay. Thank you.
My Booking
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