Justin Berman
A fantastic experience all round. We spent 6 nights here for Christmas and it was excellent.
The hotel is lovely, being upgraded to a Preferred Club ocean view room was a big plus. The room itself was large, well appointed and has a massive bed. Having the sea view was great and we enjoyed sitting on the balcony.
The resort has a huge range of restaurants, we had the buffet on the first night which was fine and the breakfast buffet is really good (pancakes, fruit, continental breakfast, fried breakfasts and way more) but the real standouts were Oceana on Christmas Day followed by the sushi bar the following night. Amazing food, the sushi was a real highlight.
We used the spa which was a great experience on our last day and my other half used the gym 4 times and enjoyed the range of equipment available.
Staff were great, friendly and helpful any time we needed anything.
Finally, the location... A short walk to Puerto Calero which has some nice places to eat without being too hectic and a longer but manageable walk (or short bus/taxi ride) to Puerto del Carmen if you want to dip into somewhere a bit livelier with a different kind of vibe.
Overall, this was an unforgettable stay and I look forward to coming back.
shuchita soni
Amazing resort, beautifully kept! The grounds are amazing. Fun activities like paddel, tennis and ping pong. The pool was lovely and clean and deep. The room was lovely. I cant fault the customer service at all..they were so great at making us feel welcome and they let us make use of the facilities whilst we waited for our flight. We didnt do all inclusive but the breakfast was very good. There is a lovely town nearby where we went for dinner. Would highly recommend this place for a couples holiday
Paul Terry
Our 2nd visit to Secrets and hopefully not our last.
We stayed in an all inclusive preferred room,which was spacious and worth every penny.
Nothing was too much trouble for the staff who went out of their way to make sure our holiday was perfect and it was.
A special mention to Carla who went the extra mile to make my birthday special, my wife and I will never forget that.
The food in all the restaurants was top class with a wide variety of cuisines.
The hotel just had a friendly and homely, which left you feeling relaxed.
We cannot wait to return
James BT
Our 24hr stay started well: great check-in experience (with special mention to Airam), and the buffet restaurant had a comprehensive and good quality offering. 2 x large smart TVs in Preferred Club accommodation are worth a note, as was the size of the room and the variety of pools.
However, some of the furniture in the room and a lot of the furniture around the pool areas seemed a bit shabby and dated. We found the Preferred Club offering very confusing, even though it was explained to us at check-in, and we were never quite sure what was included and what wasn't. The concierge service offered a WhatsApp number but responses were slow and it wasn't clear when we should use WhatsApp and when we should use the Hyatt App.
We arranged a late check-out, but our room key-card stopped working on the dot of 12pm so we had to trek to reception, in pool wear, to re-gain access to our room. They waived the 10EUR fee for late check-out as a result, but not a great experience.
The Spa was a highlight and this WAS included with the Preferred Club accommodation.
Marina Fuentes Corridan
Honest review after a 5-night Christmas stay
I stayed here for five nights over Christmas with my mother (72) and myself (31). I’m half Spanish from Tenerife and half Irish, and we travel frequently, having stayed in many 5* hotels in Tenerife and abroad. This year, we wanted something different for Christmas without travelling too far.
I had previously stayed at Secrets Cap Cana in the Dominican Republic and loved it, so I had high expectations. We booked an all-inclusive Preferred room.
Staff & service
The staff were outstanding — genuinely warm, attentive, and memorable. Customer service was a real highlight. The only downside was that meals felt rushed, even in à la carte restaurants, with little time between courses. Asking for more time helped, but it wasn’t the default experience.
Food & drinks
The food felt repetitive across restaurants, with similar flavours and quality throughout. While good, it didn’t feel like a high-end dining experience compared to other 5* hotels we regularly visit in Tenerife.
For a Preferred all-inclusive package, the wine selection was disappointing and more limited than expected, especially considering the price.
Preferred experience & spa
The Preferred upgrade didn’t feel particularly exclusive. Apart from the excellent breakfast at Portofino, I didn’t feel it offered strong added value. Spa access was not included, which was disappointing, and information about spa passes for Hyatt members seemed inconsistent. That said, the spa facilities themselves were very good.
Rooms
Spacious, comfortable, and very well equipped — we were very happy with the room.
Location & weather
Lanzarote is beautiful, but in winter it’s noticeably cooler than South Tenerife. The pool wasn’t inviting at this time of year, so excursions are recommended. El Grifo winery (15 minutes away) was excellent, and there’s a nice marina market within walking distance.
Entertainment
For an adults-only resort at this price point, evening entertainment was limited. Shows ran from 9:30–10:30 pm, just as the evening atmosphere was building, and then ended — which felt underwhelming.
Overall
We had a lovely holiday and enjoyed our time, but for the price, there wasn’t a clear “wow” factor that set this hotel apart from other 5* options, particularly those in Tenerife. Experiences are subjective, but I hope this helps future guests decide based on what they personally value.
My Booking
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