Secrets Lanzarote Resort & Spa

Charlotte Wilde

We came for a mini moon trip for a few days in tbe sun straight after our wedding. We had a lovely time and overall the staff were amazing. Particular shout out to the staff at the sushi bar who was so very attentive and delivered excellent service. Would recommend all inclusive so you can have access to all the restaurants for dinner food, we did not do premium club as we did not feel it was worth the cost just to have access to a few extra areas of the hotel. We would have to say we tried all hotel restaurants our favourite was Portofino. The Oceana restaurant let the hotel down, staff really did not care or want to serve us and we ended up without food and drink so would not recommend. However on the whole would recommend the hotel.

Tom Wareham

An Unforgettable Stay – Truly Exceptional! I cannot thank the team at Secrets Lanzarote enough for giving us one of the most unforgettable holidays we’ve ever had. From the moment we arrived, the service and hospitality were second to none – every single member of staff was warm, genuine, and went out of their way to make us feel welcome. Our Preferred Club room was stunning, with a breathtaking view, and every detail made us feel so special. The Preferred Club experience added that extra touch of luxury, and we could not have asked for more. Dining at the hotel was another highlight – every meal was beautifully prepared and absolutely delicious. The care and attention from the restaurant staff made every moment a pleasure, and it was clear how much pride the team takes in delivering outstanding service. The Guest Experience team, along with everyone we met across the resort, deserve the highest praise. They checked in regularly to make sure everything was perfect, always with genuine warmth and a smile. Nothing was ever too much trouble, and that personal touch really set the stay apart. It’s rare to feel so valued as a guest, but Secrets Lanzarote managed it effortlessly. The experience was truly unforgettable, and my friends and I are already talking about when we can return. This hotel is a credit to the Secrets and Hyatt brands, and the entire team should be commended for the exceptional standard of service they provide. We wouldn’t dream of staying anywhere else in Lanzarote!

M

I want to love this hotel as I can see it has the potential, but sadly feel it’s been a major letdown. We booked all-inclusive plus privilege. Firstly, I actually like the hotel itself. It’s spacious, well spread out, and doesn’t feel cramped or busy. The architecture is simple and not overdone, and the hotel is clean. I loved the privilege pool—it’s heated so not freezing cold, the chairs are well laid out, it’s quiet, and plays soft background music with minimal talking or noise. It’s super chill. There is entertainment in the evenings for an hour, but it’s not a party or raucous hotel, so keep that in mind if you prefer lots of evening entertainment. I initially wanted to say the staff are lovely; however, there were some frustrations and really concerning interactions with staff, which I will explain below. The pool staff are lovely and do come around once they know you want to be checked on. The food is where I feel majorly let down. It’s equivalent to a 3-star in the buffet and a struggling 4-star in the restaurants. Some weird options for dinner, and I agree with other reviewers that the food could be lukewarm or cold at times. Hotel is a 3/4-star dressed up as a 5 star. • I’ve yet to have a good coffee. Our first breakfast resulted in the waiters and me getting frustrated with each other as I asked for a latte (in English and Spanish) and kept being brought filtered coffee and hot milk. We then had to look at the Coco menu, and the closest is a latte macchiato (cappuccino). However, I was then told this morning that it was not available and I would have to go to Coco cafe. • Twice had to wait for a member of staff at Coco and actually had to go looking for someone to get service. She seemed to be running around doing other tasks. • Felt rushed in restaurants—staff wanted starters and mains orders immediately and seemed confused if we didn’t want to order mains straight away or weren’t sure if we wanted one at all. For a relaxing hotel, this felt at odds. Unfortunately, this happened more than once, and the waiter seemed to then say things about us in Spanish to another waiter. This has put us off dealing with that waiter again, and we won’t be back to that restaurant. • They need wristbands or ways to identify the different catering levels, as we saw instances of people trying to use the preferred areas and getting cross with staff for not being allowed to eat somewhere, even though it is clear on the app. • Came back on a cloudy day to find someone doing maintenance and regrouting in our shower/bathroom with no notice or warning. Good that they are doing this, but not while the room is occupied or without notice. It was not comfortable at all. The bathroom still has dirt from this on the floor two days later. • Very long waits to get seated at a table, as only one person is seating, greeting/having conversations, and taking initial drinks. There should be two or three at every restaurant, as waiting over 15 minutes just to say an initial hello is not okay. Tables are not cleaned quickly. • Chipped plates and cups in restaurants. •cockroaches in the salad area. Overall, we chose here because of the Secrets reputation and other reviews but have been very let down. It could have potential, but at the moment it is not worth the money, and I feel like we overpaid significantly, which I am really upset about. We have struggled to find the major positives or wow factors you would expect from a 5-star of this level. We have felt very uncomfortable with some of the staff interactions. I know management will comment on this saying that they are sorry to hear it didn’t meet my expectations, but I actually consider this an extreme failing for trading on the Secrets name and reputation and not meeting those standards.

1amelka

It was a great place to spend the holidays. Pros-Very clean rooms and very good cleaning by the cleaning ladies.Very quiet resort sometimes even too quiet :). The spa was incredible and the staff there went way over and above. The staff in the entire resort was top class. Cons- the food was 3 stars but a big variety. It was inconsistent in quality. One day the eggs were ok the next not edible. After 21:00 the resort looked dead everything closed no entertainment and the entertainment that was there was at the best 2star. But all in all we give our stay a 4 star and enjoyed very much. I big shout out to the wonderful staff keeping the place running.

Holly Parker

Absolutely fantastic hotel. The rooms are comfortable and clean. The food and drinks were delicious. The entertainment team were very talented. We locked the app, it made things easier for us as people who like to plan what we’re doing and where we eat etc. It was very handy you could request additional things, we forgot our toothbrushes and was able to request these on the app and these were delivered to our room ready for us to use. It is a quiet hotel, entertainment finishes at 10.30pm and all bars close at midnight. There is not dancing type of entertainment, but watching shows in the chilled out piano bar. A few pointers to improve would be more service of drinks around the pool during the day as this service was slow. Also there were no food options after 10pm which after drinking cocktails and enjoying the entertainment, all I wanted was a snack but there was nothing on the resort. Other all inclusive we have stayed at have had a late night food option. Overall the stay was fantastic, the staff were friendly and it felt well staffed overall. Good location, a short 15 minute walk to the town centre and harbour where there are a range of restaurants bars and shops, including a supermarket and souvenir shops. Thank you Secrets for a lovely holiday 🥰