Noel Jones
Staff are lovely, we had the easiest check in and check out ever. Superior room was as large as a small apartment, though set quite a way back from the sea. I didn't choose my own room because that would have been an extra 80 euros. The pool area overlooks the sea which is very nice.
Overall the hotel was quiet but that could have been the time of year. I had wondered if we would be caught up in a family fun hotel but it was a typical mix of ages.
The buffet style food was good. Some reviews have complained of food being cold but there were chefs preparing freshly at counters with no queues, hot plates to help keep it warm and it was certainly cooked well. The dessert cakes were some of the best I have had at this type of hotel. The music in the dining area was a bit loud at times.
The activity team need some more music! We had a rendition of Kou Kou Move at one o'clock prompt each day and after that the same music mix - not loud but repetitive.
Maryann Hardy
We were a little concerned before arriving given the large number of negative reviews but we needn’t have worried. The staff and service were excellent particularly the waiters Gabriel, Luis and Stephen in the Timanfaya restaurant and all the chefs cooking on the grill where the meals were delicious. The Gold level pool was also lovely with attentive bar staff and life guard who kept clients safe as well as keeping the environment super clean and tidy. The location is quiet but allows an easy walk to the beautiful playa mujeres or a stroll to the marina or further towards play blanca main resort. Overall, we had a lovely week here. Thank you to all the team.
Shane McCarthy
Top class family hotel with everything you need under the one location! Can't fault anything! Spoiled for choices of activities for all the family. The staff were extremely friendly and always very accomadating to our family needs especially at breakfast and dinner time! Luis in particular in the Timamfaya gold level restaurant was fantastic 🙏🏼 Would highly recommend and will most certainly be returning!
Oisin Doherty
Have stayed here 3 times over the last 2 years - the hotel itself is wonderful. Clean, bright and unusually large rooms.
Where the hotel exceeds is with its animation team & activities for children- Fanni, Tim, Elias etc all brilliant. Daily activities are fantastic.
Nighttime entertainment lacks and needs improvement.
The quality of food is good but the availability on high season is lacking so further replenishment would be good.
S Alexanda
This was oir 2nd visit. We came back because the place was lovely, the staff were so attentive (first time) and such amazing food choice (first time). I don't think we'll come back again. The restaurant staff where were they, dishes ran out and no staff there to replenish them, you'd have to go sit down and wait or they'd run out if you came down later and less choice, it's not on. The man doing the bacon and eggs scowled at us each morning, so rude he was grumpy, miserable and we were always in a queue waiting, then no beans, 1 toaster, 3 attempts to get any colour on your bread. Waited forever to get a drink, had to flag down or go find a waiter and ask. It was the end of the meal one night before I could finally find one to ask for a drink my Grandson got upset twice because he was thirsty. I don't like to run a place down but you upset my Grandson, and scowled at us when we asked you to replenish dishes that were empty. Last time we were spoilt for choice this time it was get here early or it's just what's left. Nope you ruined it for us, food and service is important. Reception staff lovely, room service lovely, food and waiting staff was not good. The food WAS DELICIOUS when we could get some. Running out, waiting, and not replenishing is not acceptable, neither is making us chase a waiter around the room for a drink, no one checking to see if we were ok, wanted a top up, just general lack of service around meal times
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