Caz
The reception area was lovely and the staff were very welcoming. We were excited to see our sea view suite but when we walked in we both said ‘is this it?’ I have stayed in 4 star hotels that are more fancy. I have to say though that the views are beautiful.
The breakfast was lovely and there was plenty of choice although if you wanted milk for your tea you had to go and find the cereal as there was no milk near the coffee machine.
On two occasions we had put the do not disturb sign on and the maid came in while we were sleeping which i found very embarrassing.
The pool bar was lovely but the wait for a drink was very long. The restaurant on the ground floor, Alarz, was also disappointing as the food I had, aged beef, was literally grilled beef put on a fancy plate with loads of salt sprinkled on top. No sauce, no garnish.
The location is right by a quiet beach which I loved but the choice of nearby restaurants was disappointing unless you want burgers and chips every night. I’m sure if you went further into the island there would be better restaurants.
Overall, it is a nice, clean average hotel but definitely not 5 stars in my opinion.
shahroukh mousavi
The hotel is in a great location with convenient access to nearby attractions. Our room was spacious, clean, and offered a stunning view of the ocean. There was plenty of parking available, though it came at an extra cost. The on-site restaurant served decent meals, but we found the prices a bit high for the quality. One of the highlights was the beautiful pool, which also overlooks the ocean. We stayed for two nights and had an overall enjoyable experience.
Kacey White
The only thing good about this hotel is the view and size of room.
Had a 3 night weekend break with my partner.
When we arrived at 11am (booked through Jet 2)
We were not allowed to enter our room until 3pm - first issue.
The spa was not stated as a separate price so this was also another issue. As this cost £1800.00 to stay.
The food was absolutely atrocious, cold and not any variety at all!! With raw chicken!! When I told the receptionist about this he was very disinterested and just said ok it was only until another member of staff spoke in Spanish to him he listened as clearly other people have already complained.
So not only did we pay for this we also had to pay for meals out.
Rude staff not accommodating at all considering we traveled and could not enter our room they didn’t let us use their facilities.
They once in the room the shower was either freezing or boiling hot no In between!
The location is terrible there is nothing around to do. It is not a tourist place. And if you are English you will be treated very differently to the locals - not in a good way. They will go around asking the locals if they would like a drink yet we had to get up and get one.
It was that bad my partner had to book another hotel in Puerto del Carmen to get some sort of holiday.
From the reviews that we saw we thought we would of had a very different experience.
The only way I could describe this is a premier inn with an indoor swimming pool.
This should not be a 5* hotel at all.
Very disappointed at the amount of money spent to be treated this way and to have very very poor food.
Have had much better food which is actually cooked and hot in a 3* hotel!!
I am really not a person to complain but people need real honest reviews before booking and experience the same things we have.
AVOID AT ALL COSTS IF YOU ARE ENGLISH AND WANT ANY ATMOSPHERE AROUND!!
Julia O
We absolutely loved our stay at this hotel. We stayed here for 5 nights and had a big suite with sea view. The view was absolutely amazing and the room had all the necessary facilities for us. And when we had some problems starting up the tv, we called the reception and in no-time there were two staff members in our room to help us out. Also the front desk staff were all very helpful and friendly. I’d 100% recommend this place and I’ll definitely return in the future.
Gabriele
From the second we walked through the door we were met with exceptionally kind treatment. The lady that checked us in had a great personality and was very helpful and she also offered me a glass of wine while we waited for the room.
The hotel itself is very clean and I am a perfectionist. We had a gorgeous room with a beautiful view!
The breakfast was totally delicious and we also took ourselves to the top floor bar for a drink where there was live music. Gracias! 🫶🏻☺️
My Booking
