D S
Brilliant place to stay, we did the all inclusive package which was a great idea. The service is outstanding and the staff members can’t do too much to help. Really great restaurants ranging from Moroccan to Italian cuisine, including a fantastic little tasting pairing with local Lanzarote wine.
Food available all day at the Ginger Bar, with live entertainment every night. Adults only means that there are no children running around which makes the experience that much better for people like me with no kids. Each to their own….
In short a really great place to visit, fully recommend
Campbell Chase
I need to start the review by saying I have always been a sceptic of all inclusive holidays and wasn’t sure they were up my street, this was my first after my parents wouldn’t stop raving about it.
Based on my holiday I must admit I was incorrect as it was fantastic from start to finish. The hotel is a masterpiece with amazing gardens sprawling through all the areas and a stunning pool area overlooking the sea. The food was fantastic throughout and gave a lot of variety (I have particularly high standards as a former chef so was pleasantly surprised by this). We stayed in the least expensive room and even that felt luxurious. I highly recommend doing some touring around the island (especially the Cesar Manrique spots) and the activities on offer at the hotel (we did glass necklace making twice it was so fun!).
Finally, I have to give some plaudits to the staff - they were without a doubt the best bit of the holiday. Christina acted as a go to concierge the whole holiday and was amazing throughout. All of the entertainment team were great, but special mention has to go to Raquel who brought a positive fun energy to every interaction and was just a pleasure to be around. Beyond this, highly reccomend the spa where I had without a doubt the best massage I have ever had from Denise. Natalia (who also does a fabulous aloe Vera workshop) gave my pregnant partner a brilliant treatment too and catered to all of her needs and understanding and booking treatments is so easy with the help of Christina on reception.
If feels unfair only mentioning the people above as everyone at this hotel is exceptional bar none! I rarely write reviews and this is the longest I think I have ever written - totally justified and I could write a dissertation on my trip!
Jen Kingsmill
Just came back from the best trip here. Everything was easy and we felt so well looked after in every way.
Upon arrival we were given a drink of flavoured mango water which was delicious. We upgraded to a room with a whirlpool and they ensured we had the room we wanted.
Chandi looked after us throughout the trip and was always on hand to make sure we had everything we needed - honestly she was amazing and so attentive. We wanted to explore the island and she sent us a full personalised itinerary which covered everything. Perfect!
As we were there for our anniversary they provided us a bottle of cava and chocolates in our room which was really thoughtful.
Throughout the stay enjoyed the mini bar in the room which was included as well as a lovely bottle of rum and red wine which was provided as part of the room.
Both pools (the reserve and the main) were beautiful and I swam in both - although not heated I found it refreshing after lounging in the sun drinking amazing cocktails (shout out to Jonathan and Carol for these!).
There was no lacking in food or beverages with food which was served 24 hours in at least one of the restaurants. There is also snacks and alcohol provided in the reserve for you to grab and serve yourself if you'd prefer (perfect for a couple of cheeky limonchello shots!). All of the restaurants had their charm and it was great to have such a wide range of choice. Emmanuel served us on multiple occasions and was a delight. He gave us lots of advice regarding things to do on the island, while topping up our glasses (bottomless is no under statement!).
We also really enjoyed the al le carte breakfast in the reserve which has had a buffet.
The activities were great too as it's was good to pepper throughout our trip - the glass workshop was a highlight for sure. We also enjoyed the music in the evenings and had a dance.
We also used the spa which you have to book separately but is well worth it. The facilities are lovely and you get them to yourselves which is a treat. Then we got massages from Denise who provided by far the best massage I have ever had in my life. Honestly amazing.
We also booked a car from the hotel which was a little faffy mainly because we needed an automatic so there weren't many options but after that was sorted it was seamless.
The wine tasting excursion was also a highlight where we got some history of the island as well as tasting some phenomenal wines. Yum!
The other included activities were also appreciated but note that travel for these is not included so you'll have to rent a car or get a taxi. It was a great way to see a bit more of the island though.
We also appreciated all the small details like how the turndown service provided little notes about the island (as well as chocolates), the ice bar, sweet and biscuit counters, complementary soaps, and the overall attentiveness and friendly nature of the staff.
Upon leaving (very sad!) they gave us an extra couple of hours in our room before we had to check out. We could then enjoy the hotel until our transfer. Just before the transfer they provided us a courtesy room to have a shower before leaving which was very thoughtful.
Overall just an excellent trip.
In particular some additional shout outs to some other staff who really made the trip perfect:
Chandi
Mark
Christina
Paula
Ada
Priscilla
Jonathan
Raquel
Denise
Adrien
Emmanuel
Lara
Pedro
Carol
Thank you all ! The best stay and we definitely hope to return.
Andrea Dowd
Just back from our holiday. Just wanted to thank all the staff for the 5 star treatment we received.
Would like to mention the following people in particular. To the amazing, Soraya in entertainment such a beautiful, kind, bubbly young lady. Also, Blen and Hegoa also in entertainment.
The lovely Carlos in Reception who was our 1st point of contact with the hotel and he made us feel very welcomed.
I would like to say, that all staff, from the lovely young men who took our cases to the room, to all the bar staff, who made us our white Russians and whom we enjoyed a good laugh with. I'm sorry I don't have all their names.
The Entertainment at night was just amazing.
The pool, yes was cold but beautiful.
There are enough sun loungers for everyone.
The room was lovely, housekeeping done and amazing job of keeping the room clean and fresh towels/ and towels for sunbeds changed daily and fridge restocked daily.
The restaurants in the hotel were beautiful and again, staff just so knowledgeable about the food and so helpful especially Michael who served us in two of the restaurants. A lovely man, so pleasant and efficient.
Also a young man from the Circle team, do not have his name, but he is from Cuba, was another outstanding young man. A very pleasant and kind person, who again went above and beyond to make us feel welcomed.
If I had to think of a negative, it would be not enough toilets. Only 2 toilets on main floor and none around the pool, not the end of the world mind you.
Very close to restaurants and bars, if you want change of scenery.
So I would highly recommend this hotel. Such a lovely time away and made to feel very welcomed and nothing was to much trouble for the staff. Well done to all the staff.
From Andrea & Richard
Ahmad Zafar
The incredible Entertainment Team (Maria and team), made our stay truly exceptional. Every single member was professional, engaging, and genuine, ensuring every moment was great.
The creative workshops and activities were highlights: the glass making session resulted in beautiful souvenirs, and the bookmark making was a relaxing and fun activity. We also thoroughly enjoyed the movement classes, including the Latin dance class, pilates, and spin classes, which were all fantastic ways to stay active during our vacation. The team's enthusiasm, whether running a lively activity or simply sharing a kind word, was infectious. This is, without a doubt, the best hotel entertainment staff we have encountered.
Beyond the activities team, we must also highlight that all other hotel staff members were equally exceptional. From the front desk to housekeeping and dining services, the level of service and care across the entire hotel was outstanding and contributed greatly to our excellent stay.
Would highly recommend!