Eddy Herrera
This resort is the best bang for your buck when staying near the Universal parks and want the Universal experience.
We arrived late around 11pm, and were greeted with great customer service. The shuttle taking us from the airport to this location was on time and convenient. We stayed for 4 nights and had our beds made and new towels prepared every day by the time we got back from the park.
The elevators are super quick so I wasn’t stuck waiting forever to get downstairs. We used the laundry service and have available detergent and laundry sheets available for purchase. This came in handy when we ran out of clothes… whoops!
The pizza service delivered to our hotel around midnight and the pizza here is well priced and great.
The rest of the food served here is over priced in my opinion but is what you expect from hotel / them park pricing.
The pool is MASSIVE, sadly when we went it was a little too cold for us (April) but we decided to head to cocoa beach instead which is an hour drive from the resort.
Parking is an easy process and uses our key cards to get in. We had a great experience here and would absolutely come again in the future.
Michele Marciano
Great experience overall! The hotel is modern, clean, and has a fun, laid-back vibe. The family suite was spacious and well-designed—perfect for relaxing after long days at the parks. Staff was friendly and helpful throughout our stay. The location is excellent with quick shuttle access to Universal Studios and CityWalk, making it easy to get around without a car. Great value for the price. Would definitely stay here again for another family vacation!
Borat Sagedieve
The staff were very kind, clean rooms and felt modern. The buses run every 15 minutes from 7am-12am and if you don’t take the bus, it’s still a very quick 5 minute drive. The buses take you to security so it cuts down time. The food was AMAZING! The gym had a lot of equipment and the arcade was cool! They have a store inside which sells not only universal merchandise but they also have travel amenities such as Tylenol, toothbrushes, etc.
The only MINOR drawback I would say is the parking garage depending on where your room is. We were in tower two at the furthest point from the entrance, which is right next to the parking garage. It would be nice if there was an elevator on the opposite end of the parking garage and a door to take you to the end furthest from the lobby of tower 2 to make the walk easier. However, I may have just missed a door somewhere but I didn’t see an elevator on the far side of the parking garage, OTHER THAN, the one closest to the lobby side of the garage.
However, that is a MINOR drawback and doesn’t affect the experience much at all. Overall! Very nice and WAY quieter and less busy than dockside inn.
KH
Excellent Hotel. Fair pricing, super clean, friendly staff, excellent food options (open late and early). Food was tasty and fair pricing (for a theme park type environment). Busing to Parks and Back was excellent. Never waited more than 5-10 minutes. Rooms clean and comfortable. Outdoor pool is LARGE and excellent (it is only 3 1/2 feet deep at max). Nice bar next to pool. Location was great. Usually a 10 minute bus ride. Small arcade was simple but a nice diversion. Starbucks on site and very efficient.
Cole Ormsby
Kind of a mixed bag. Surely this goes without saying, but the only reason to stay here is if you’re going to Universal. The draws to this place are the Early Theme Park Entry and the shuttles to the park (although you’re paying for parking at the hotel anyway, so you’re not saving much money there).
The hotel grounds are very pleasant and the theming is enjoyable. The amenities are nice. There’s a fitness center, pool, bar, full-service Starbucks, and quick-service restaurant.
The room was clean but is clearly “value.” AC didn’t keep the room cool despite being set to 65°, there was only one working outlet in the entire room, not much storage space, and old-school hair dryer.
I had no issues with the service, but I did witness a front desk Team Member rudely scoff at another guest who asked if the hotel carried pain relievers.
There’s nothing inherently wrong with the hotel, but would I come back? Probably not at the price I paid ($220 inclusive of tax and parking).
My Booking
