Customer in VA
This hotel is pretty new so the environment feels nice. The front desk staff were very friendly. Food is ok but lack choices. The Starbucks seemed the best place for getting a quick bite. The best place for food is in the Sapphire Falls Resort restaurant. I went there for the breakfast buffet almost daily. A short walk but the food is great. I walked through that hotel to the City Center and two main parks. Aventura is less expensive than Sapphire Falls. The cafe in Sapphire Falls also has more variety and better quality food.
Robin Calandra
Aventura was a wonderful stay. Staff was great from check in to housekeeping to the urban pantry, pizza and they have a wonderful gift shop. Room was wonderful, view was amazing, we could watch the fireworks from our room. Control settings for the lights right from the tablet. Shower was also very nice. Option for pizza delivery was good, we didn't use it, but great option. Bus for parks and Epic, right out side, close to sapphire if you desire to go there as well. Great hotel.
Frank Medeiros
I was here for a conference and this was an excellent hotel. The food was good enough, but there is so much more so close. The bars and staff were fantastic and I really liked Bar 17 for the view and great Korean Fusion. I also loved the choice of a shuttle to City Walk, or even better, taking the Garden Walk which comes right into City Walk next to Margaritaville. Highly recommended.
Ryan Orlosky
A positive experience, but room comfort was not great. Check in was easy, with no wait for our visit in February 2026. After check in, we easily got our park passes. The hotel lobby was sleek and open, with several food options and a convenient Starbucks. We appreciated the easy bus access to the parks. There were plenty of elevators and we never had to wait long. Our room was quite tight with an odd glass barrier between the bathroom sink and the beds. Although the pillows were OK, the bed linens were quite thin/cheap. The blankets were straight from a hospital, including the towels/washcloths. You could tell they went cheap on the construction of this hotel, including the finishes of the bathroom with plastic instead of tile. Housekeeping only cleans your room every other day... another cost cutting effort. The website noted that the pools were heated... not so much. In colder seasons, the hot tub is an option or the pool is more like a cold plunge. With the express pass, the early entry benefit is not really necessary.
Pros - Early park entry, Starbucks, food options inside the hotel
Cons - Comfort of room, overall value compared to non-Universal branded hotels
MaKayla Clark
The rooms were clean, and the staff was kind and always willing to assist. Room needs were met quickly. Our room had wonderful water pressure for showers and the water got hot. So nice! The beds were clean and comfortable as well, and the atmosphere was calm. We had an issue with the kitchen downstairs running out of most food items one night during our stay (it was a busy time) and the on-site coffee shop closed an hour earlier than stated one afternoon. Aside from this, the room itself and views were great. We had a good stay!
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