Janick Boisvert
Good hotel for the location. There are a few attractions nearby, and it’s close to all the Universal and Disney parks. The staff was okay, but check-in took a long time.
The hallways and elevators were really dirty. The elevator in building two wasn’t working about half the time. We mentioned it to two staff members, but they didn’t seem bothered and were pretty nonchalant about it, like it was normal.
The pool is heated, which is really nice during the winter. The bedroom was okay, but the bathroom was kind of small. The water pressure wasn’t great. The room was dirty when we arrived the trash wasn’t taken out and there was a used soap bar left in the shower.
The restaurant is also really expensive.
We didn't haveanyc cleaning room service for all our stay so 3 nights.
Noah Paulman
We chose this hotel primarily for its location, but left extremely dissatisfied with the overall condition of the property. I strongly recommend reading the negative reviews before booking. While the resort is advertised online as newly remodeled and modern, that impression quickly disappears upon arrival.
The exterior of the building is in poor condition and resembles a run-down motel rather than a resort. After checking in, we drove around the property and noticed multiple individuals loitering, as well as doors left cracked open throughout the building, which created an uncomfortable atmosphere before we even entered our room.
Although the room contained newer furniture, there was an unpleasant odor and the renovations appeared to be poorly executed. The bathroom was especially concerning — cracked shower tiles, a soft and damaged bathtub, and visible water leakage into the room made it feel unsanitary. There were also clear signs of inadequate cleaning, including dried mucus on the walls and hair left in the drain.
A dehumidifier ran constantly in the bathroom and was extremely loud. Upon inspection, it appeared to be filled with mold, which was alarming. The mattresses were thin and very uncomfortable, comparable to old college dorm mattresses, with little to no support.
We had planned to use the on-site Tesla charger, but it was completely damaged and unusable upon arrival, which was another major disappointment.
Overall, I would not recommend this property. The photos posted by the hotel are highly misleading and do not accurately represent the poor condition of the hotel in person.
Latrice Jackson
Hello my name is Latrice Jackson owner of Jackson’s soul food in Buffalo ny , my birthday was yesterday January 1st , I came all the to Florida to get away from a snow storm , your hotel has been absolutely awful 😞 we checked in yesterday, they gave us a room with no heat , it blew out cold air for over 4 hours we called down twice and came down once and no one ever came to fix it !!
I then came down and show them how cold my hands was at the front desk , he changed our rooms ,
We got to the new room , the covers was so dirty , even the jacuzzi was dirty with hair wrapped around the nozzle , we asked for house keeping no one ever came , not even to bring new sheets or bath towels or clean only thing we had was now heat
We woke up early and came to the front desk and said no one ever came and the black guy promised they will come from 1pm-6pm we come back at 7:15pm nothing done at all , we are sitting in the lobby , missed our 8pm dinner , still no towels , rags , dirty room and everyone is saying they don’t know why and we can’t get cleaned until tomorrow.
Now we have a lady running to rooms to see if another room is available or clean while we are sitting in the lobby dirty and hungry
This is absolutely a terrible way to start my birthday and new year off …
This treatment is beyond werid to treat customers like this
I asked for a refund , resort fees or something and they all looking at us crazy …. Missed my birthday reservation both days this is crazy
We are moving rooms 3 times
This has been hell no help
Steve Bryant
I stayed here for a few days. The bartender, Leyla, was awesome! She has a great attitude and great customer service! She was very pleasant and makes good drinks. I will be back the next time I am in Orlando. The hotel is in a very convenient location on international drive with lots to do.
Codie B
The previous reviews baffle me. The hotel is so cheap and worth the money. It’s not luxury but it’s not going to be for the price. I was so worried to stay after seeing the reviews. I was put in one of the newer rooms and I brought antibacterial wipes due to the reviews, but they were wasted as the room was clean! We had issues with our safe and maintenance came to help but they won’t enter your room unless you’re there for their own liability. So reviews saying that they don’t turn up isn’t true. They just won’t go in unless you are in there with them. Which I like. The staff were lovely and they have security walking round the whole hotel so felt safe. I’m from the uk and wonder if we just have different standards as previous reviews worried me beyond belief. Free shuttle to the parks however they weren’t that often in October so we got Ubers some days. The pool was huge and loved the hot tub after a long day at the parks. Overall I would recommend this hotel for someone who wants a safe but budget hotel close to restaurants and the parks. Thank you!
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