Matthew K.
Amazing stay with outstanding service – just be cautious with breakfast billing
We had a fantastic stay at the DoubleTree by Hilton at the Entrance to Universal Orlando. The hotel was clean, comfortable, and in a perfect location just minutes from the parks. One of the best perks was the complimentary shuttle service to and from Universal and Epic Universe, which made getting around super convenient.
The staff truly stood out — excellent customer service from start to finish. Everyone was friendly, professional, and always ready to help. The amenities were top-notch as well, and the warm cookie at check-in is always a nice welcome touch.
However, the breakfast buffet was a big disappointment. We were shocked by the final bill — $75 for two people, especially considering the price wasn’t posted anywhere and a tip was automatically included. To make matters worse, even after we specifically asked to pay with a card, they billed it to our room instead, which added to our frustration. For what was offered, the buffet just didn’t feel worth the cost.
That said, aside from that one experience, the rest of our stay was absolutely amazing. We’d gladly return — we’ll just plan to grab breakfast elsewhere next time.
Still because of all the other amazing things about the stay it deserves 5 stars.
Annalisa Baccellieri
The perfect place to stay if you’re going to universal or if you’re not and just want to visit Orlando. LINDA was PHENOMENAL with her customer service, she exceeded the star ratings that I’m able to give her. She went above and beyond with her generosity and kind gestures. I also want to say another lady I absolutely adored was BRENDA, she served me and my boyfriend food and wow did she have amazing customer service skills. She was super sweet, and wanted to make sure that we enjoyed our food and beverages. She always checked in on us and if I can give her 10 stars I would!!!!! I will continue to tell all of my friends and family how pleasurable our stay was here and we will definitely be coming back and giving you guys more business.
Jenna P (Jen)
The rooms were decent. I wish that hotels would use bleach in their bathrooms because the pink mold in the grout was very visible that always grosses me out. It also didn't seem like the floor was cleaned cuz there were hair bits from the previous people and I don't think that they vacuumed the carpet. The staff was very nice the front desk woman was extremely helpful. It's just the cleanliness of these places. It's hard to find a completely clean Hotel
Jeanine Andres
Sue at the American Bar was awesome! Definite keeper!
She was so friendly, honest, and made a great drink! You’re so lucky to have such an awesome gal on your team.
I had a room that smelt like smoke, and you could tell housekeeping tried to mask it, but wasn’t able. The team at the front desk was so accommodating as well and gave me a nicer room at a higher level with a free drink that introduced me to Sue!
Thank you for the great experience.
Only feedback is the room wasn’t the cleanest in the bathroom with spotted soap stains on the vanity. Only negative.
Autumn -
beautiful lobby/outdoors and very clean looking rooms, so we were shocked to find a live bedbug on the sheets!! now i see why there’s so many reviews reporting bed bugs. so horrifying. we showed the front desk and they just put us in a different room, no refund was offered. they said there was no sign of an infestation after the room was inspected, but we have the photos/videos of the bed bug so I’m not sure how they’re trying to shrug that off…..something should really be done about the bed bugs & a refund should’ve been offered for that night.
also weirdly complicated parking system. it’s 33$ + tax per night to park, & you get charged 33$ every time you leave the parking lot LOL so you’re basically trapped, or have to pay 66$ per day to leave the hotel just once. why charge paying guests for parking? the parking kiosk doesn’t work half the time as many of these other reviews say. also apparently you can put the parking charge on your room so you can come & go as you please, but this was never explained to us so we had no idea.
why are guests charged $33 to park overnight AND $33 to leave the parking lot? & why are there bed bugs? LOL
My Booking
