Deborah O'Brien
Room service menu is apparently outdated if you follow the QR code. I called room service and asked how do I find the menu, I was instructed to follow the QR code, hit menus and look for the market delivery. I wanted mozz sticks and 2 Stella's, he said $71 and some change.... That didn't make sense. This menu shows mozz sticks $19, stella $10 with a $5 fee and 20% gratuity. The person on the phone corrected that mozz sticks were $22, Stella $14.5 with $5 fee and 22% grat. Instead I ordered a Caesar salad from the bar with "homemade garlic croutons". These croutons are very obviously out of a box. Also paid for a room with a "view of universa"l and I got a view of the other side of the hotel. Front desk refunded $20 for the room, no problem... But that's a bunch of items that just aren't what is advertised. Do better Hilton.
candi fernandez
No trash can at entry. Parking lot is big, it’s 34 to park. Plane landed at 1130 got there at midnight. Had to park at the end and walk in the dark with my 2 young daughters. No lighting at the end of the parking lot. No microwave. One elevator worked. None of the outlets held the plugs in. Double doors in hallways are no longer being held by magnet so have to pull on a heavy door while holding your belongings. Pool was nice. Hot tub big. Pissed off!
Deborah Lemon (drlemon)
Recently stayed here for a seminar. It's an older hotel but the great features of the rooms outweighs the minimal decor/charm. Lots of closet space, drawers, a real minifridge that was actually *cold*!! The bathroom had a storage area behind the door with stacks of towels and extra TP, Kleenix, and other amenities. As a result there was nice spacious to the shower & vanity area. Only a single sink but tons of counter space on both sides. All the people working there were very nice and helpful. Located close to restaurants, shopping and Disney.
Levi Egbert
Booked through Armed forces travel. Price was great. Parking at hotel was a bit expensive. I'm giving this 5 stars because it wasn't the hotel that made it perfect, but the people. The bartender at the grill was great and the best of all was Brenda at Sunrise.
Brenda at the Sunrise is such a great person! She was so personable, remembered who we were, was great with my family, and just an all around amazing person! She's the only reason I keep coming back for the delicious breakfast at Sunrise. Keep it up Brenda! Thank you for making our mornings seamless!
Shilpa Patel Amin
We were completely scammed into staying here. The website for this hotel states that it is a Universal Partner Hotel, mentions enjoying perks like early entry, then links you directly to a portal that only allows you to purchase park tickets. As a customer I assumed I followed the correct process, and hotel needs to be booked separately, but come to find out (just days before our trip, after I carefully planned an itinerary based on early entry allowance), I needed to purchase a hotel + tickets package which is not even an option through the link provided. The only reason we chose this hotel was to get early admission as staying on Universal property was not in our budget. Beyond being completely misled as a consumer, the on-site quick service restaurant has no vegetarian breakfast options which in this day and age is ridiculous, how difficult is it to have a simple egg and cheese option? Bathroom had gross pubic hair in the shower when we checked in, bedding for the pull-out sofa was inadequate - asked for a blanket and just got a thin fitted sheet. Upon raising my concerns at the front desk, the manager claimed refunds were not possible because of the advanced purchase rate. After further discussion I was then offered a refund of the cheapest night's rate. Funny how that works, first no refund is possible but then the least amount of refund is possible? Given how I basically feel tricked into staying here, I will be fighting for a full refund and if after all this the website link is not fixed, it truly shows the level of integrity that this company has.
