Robyn Nussbaum
We had a great stay over New Years. This is THE place to stay if you are visiting Universal, but you want to save a few bucks from staying on the theme park property. It’s about a 20 minute walk to the park entrance and there is a pedestrian bridge that goes over the highway, so it was very safe. They also have a Universal desk and they helped us print our park tickets and book a bus to Epic. If you are going to Epic, you need to make a reservation for the bus the day before you plan to go (and best to do it in the morning before you leave). The onsite restaurants are expensive and we didn’t eat at them. If you want to get breakfast before going to the parks, I would recommend door dashing chick fil a or something. Our room was very comfortable. I have chronic back issues, but slept great in the bed. There were issues with the elevator during our stay and we were on the 15th floor, but that was the only issue. Staff were very friendly and helpful. I would definitely stay here the next time I go to Universal.
Aryanna Barreto
This was such a beautiful hotel. If you’re traveling to Universal Studios definitely stay here! Very close to many attractions and restaurants. There’s also a ginormous heated pool and a hot tub which was a huge plus. BIG SHOUT OUT TO MORGAN. She works the front desk & was so helpful, patient, kind, and accommodating. She gave the best customer service I’ve ever received from any hotel.
Day Elliott
Holiday weekend, and only ONE (of three) elevator working for the +12 floor building we're in!! Last night we waited in line at the elevator longer than we waited for some park rides! Since seeing that as a recurring situation, we've been climbing 7 flights of stairs every time we come/go. Tiring after a long day walking the parks! The rooms are decent, clean,
average/not fancy. Only complaint with the room is that the bedside outlets are so loose, whatever you plug in will fall out of the socket unless you don't touch the cord or if youwedge something upon it. Customer service seems good, but we haven't interacted much with them since arriving. The elevator issue is the biggest, by far. The price people pay to stay here should ensure, at a minimum, that there are functioning elevators available! I'm dreading our departure, as we will have to choose between 7 flights of stair, or an outrageous wait time for an excessively overcrowded elevator.
Sally Tunnell
Overall, it was wonderful. The only negative, which is really awkward to say, is the toilet is too small in our room. A few hand in water miss haps. Yikes :( But other than that, the room was wonderful, the staff was super friendly, and the shuttle transportation was awesome. We really enjoyed our stay here. Perfect location to Universal Studios.
And a huge shout out to Linda Carter at the front desk. She was able to get me and my sister, side by side rooms. Which was awesome. My sister had checked in a few hours before us. Linda was able to help with our request.
Jenna Musser
We had a good overall stay at the DoubleTree by Hilton at the entrance to Universal Orlando. Our original room had a noticeable mildewy smell, but the staff handled the situation very professionally and kindly by moving us to a different room without any issues. The hotel itself is older, but it’s still well maintained and comfortable. The location is very convenient for visiting Universal. A solid option if you’re looking for a convenient and reasonably comfortable place to stay near the parks.
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