Madison J
For a 4 star hotel I expected better. My husband and I stayed at Rosen Inn Lake Buena Vista and had one of the worst hotel experiences I’ve ever had. When we checked into room 4222, the room smelled strongly of smoke. The bathroom had mold buildup inside the toilet bowl and hair on the toilet seat. We were exhausted from an 8-hour drive and tried to look past it until we pulled back the sheets and found a dead insect under them.
We went to the front desk and were moved to an upgraded room (1510) with a breakfast voucher, which we appreciated. Unfortunately, this room also had serious cleanliness issues. There was straight black hair stuck to the shower walls and tub (neither of us have that hair type), and we even found the same type of hair inside the refrigerator. There were also tiny brown ants around the sink and tub.
At this point, it was clear that neither room was properly cleaned, and the situation really impacted our trip to Orlando. For a hotel with the Rosen name, I expected much better. I hope management addresses these issues because no guest should have to deal with this.
Brittany D
I stay at the Rosen Inn Lake Buena Vista a few times a year. The beds are very comfortable and it's in a quiet location. Even facing the highway and with the ac on, the only thing you may here is a motorcycle. This was the first time I have a complaint about cleanliness. The shower needed a very deep clean and the ceiling needs to be painted. They have now started charging $10/night for parking which is a huge bummer because there was no mention of that when booking the room. The location is fantastic. About 5-10 minutes from Disney springs. They are a good neighbor hotel so they offer shuttles to the parks. The pool area is always clean and well maintained. Staff are always friendly and efficient. For my 4th review mentioning this though, 2 double beds should always have 4 pillows on each bed, not 3!!!!! The pillows are way too small to only have 3 on a bed.
KayLee Morrill
This was our first time staying. We stayed for 2 nights, and we would 100% stay again.
Parking was cheap, and it was nice having security at the gate.
We did not see any bugs contrary to other reviews. However, are there any hotels truly free from bugs in Florida?
The location was good. Just under 2 miles to Disney Springs and very close to I4. It was not fun getting out of the hotel parking if you had to turn left. Doable, but not always easy.
Our room was on the inside of the hotel, so it was quiet. The top floor was nice, but having to hike to and from the elevator with a sleeping 4 year old at midnight wasn't fun.
Our double queen room was nice and big. It had a full size safe and mini fridge which was nice. There was plenty of room for luggage, too.
Dan Castillo
Really enjoyed our stay here! The hotel is super close to Disney and great for the price. The rooms were clean, the beds comfortable, and the staff friendly and helpful. We loved relaxing by the pool after a long day at the parks. Simple breakfast, easy parking, and everything felt well kept. Would definitely stay again for another Disney trip!
Joseph Musker
The rooms are a bit outdated but generally clean. We booked through Agoda, which clearly stated that a buffet breakfast was included. However, upon check-in, the front desk informed us that the “included breakfast” was actually a grab-and-go option — a pastry, juice, and a banana — which wasn’t what we paid for or even knew existed. When we showed them our booking confirmation showing buffet breakfast, they insisted we’d need to pay nearly $20 per person per day if we wanted it. Thankfully, Agoda’s support stepped in, confirmed the hotel was in the wrong, and refunded us nearly $300 for the inconvenience.
During our stay, we saw several other guests having similar issues at the front desk — being placed in cheaper rooms than what they booked or facing the same breakfast problem — which was concerning to witness.
On the positive side, this hotel is affordable and well-located as a base for visiting the Disney Parks, Disney Springs, and the outlet mall (which you can actually see across the highway). If you’re just looking for somewhere to sleep between park days, it does the job. There are also plenty of restaurants within walking distance — Olive Garden, Miller’s Ale House, Hooters, Chili’s, etc. Most Uber or Lyft rides to the parks cost $10 or less each way. We used the free shuttle a couple of times, but the schedule wasn’t ideal — it either left too late or came back too early. It’s also a shared shuttle with other hotels, so it can get crowded.
Overall, I think 3 out of 5 stars is fair. The hotel really needs to improve its customer service — guests shouldn’t have to fight to get what they’ve clearly booked. A little effort and understanding would go a long way.
My Booking
