Joseph Musker
The rooms are a bit outdated but generally clean. We booked through Agoda, which clearly stated that a buffet breakfast was included. However, upon check-in, the front desk informed us that the “included breakfast” was actually a grab-and-go option — a pastry, juice, and a banana — which wasn’t what we paid for or even knew existed. When we showed them our booking confirmation showing buffet breakfast, they insisted we’d need to pay nearly $20 per person per day if we wanted it. Thankfully, Agoda’s support stepped in, confirmed the hotel was in the wrong, and refunded us nearly $300 for the inconvenience.
During our stay, we saw several other guests having similar issues at the front desk — being placed in cheaper rooms than what they booked or facing the same breakfast problem — which was concerning to witness.
On the positive side, this hotel is affordable and well-located as a base for visiting the Disney Parks, Disney Springs, and the outlet mall (which you can actually see across the highway). If you’re just looking for somewhere to sleep between park days, it does the job. There are also plenty of restaurants within walking distance — Olive Garden, Miller’s Ale House, Hooters, Chili’s, etc. Most Uber or Lyft rides to the parks cost $10 or less each way. We used the free shuttle a couple of times, but the schedule wasn’t ideal — it either left too late or came back too early. It’s also a shared shuttle with other hotels, so it can get crowded.
Overall, I think 3 out of 5 stars is fair. The hotel really needs to improve its customer service — guests shouldn’t have to fight to get what they’ve clearly booked. A little effort and understanding would go a long way.
Donna Cullum
Me and my sisters stayed here in September, the location is great but that is the only thing good about this hotel. We lift wasn't working for the whole two weeks we were there. We had ants in the room and found our from the people next door that their daughter had been moved because of the ants, and then to find cockroaches in her new room. The cleaner didn't clean much We had boxes by the bin for nearly a week. Just kept leaving flannels the We wasn't using as having showers, by the end of the week we had 15 flannels. The buffet food was cold the times we went there. Have stayed at Rosen Inn hotels along international drive. But will not stay at that hotel chain no more. Needs a good upgrade.
Joshua Ross-Waldman
Pretty mediocre. Firstly, we had with us 2 small emotional support dogs with all the proper paperwork but we’re still charged the nightly dog fee. Not a single other hotel has ever charged us but technically, they aren’t service animals trained via a program but still, it was an interesting take by them.
The room was adequate. Nothing special. Functional. The pool areas are kind of small for a place that calls themselves a resort and the kids lost interest really fast in them.
Our TV had a line going down the screen but they offered to replace it immediately.
We tried breakfast on site and it was very overpriced for a very underwhelming meal. They add a 15% service fee and ask for a tip before you start. A tip should be based on the service so pushing for that before we’ve even had a single bite of food is off-putting. That said, the lady in our area was pleasant and hard working so we left cash as a tip for her. But it was still just a buffet meal with nothing special going on so very overpriced priced and we didn’t go back.
We booked and paid prior so we just missed out on the new $10 a day parking fee but it doesn’t surprise me that they’ve added that. It was a perfectly acceptable place to stay but they nickle and dime you for an experience none of us were particularly impressed with.
One stay was enough and we definitely won’t be returning as it’d cost even more in the future for what I can only assume will be the same “eh” experience. It’s main feature is being close to Disney. There are a lot of places that fit that bill and offer better experiences.
Mr. Tauro
Rosen Inn Lake Buena Vista is a very good choice for families and groups visiting Orlando. The hotel provides convenient services such as free parking, and 24-hour security, which makes the stay comfortable and safe. The front desk staff are friendly and helpful, and check-in is usually quick and smooth.
The property has outdoor pools, a children’s play area, and on-site dining options including a buffet breakfast and a mini market for snacks and essentials. Housekeeping keeps the rooms clean and well stocked, and Wi-Fi is reliable throughout the hotel. While the hotel is slightly older, it is well-maintained and offers excellent value for money with its combination of location, services, and affordability.
Brandon Kelly
I chose to stay here because it was a affordable option for my girlfriend and I we’re only 20, that being said not many hotels in the area allow people under 21 in our budget we came to Orlando for my birthday (flew half way across the country) it was our first vacation together. The beds are rock solid felt like concrete, water pressure in the shower is horrible and the water smelled like eggs, location is bad with the highway being next to it, it makes walking to most locations impossible. The absolute worst part is the plaza across the street has a very loud bar with an outdoor venue that will blast music until 2am. normally not an issue if I knew that it would be that loud, but I didn’t. I wouldn’t booked here, I can’t drink so kinda irritating hearing people yell and sing all night while trying to sleep. I would honestly like my money back (will not happen lol) I didn’t sleep more than 3 hours each night the whole trip. The good about the hotel its pretty clean and staff was friendly nice stray cat that lives on property.