Melissa Johnson
We had a wonderful stay over Christmas, largely thanks to the incredible staff who truly delivered a 5 star experience. Everyone was warm, attentive, and genuinely welcoming, including the teams in all of the restaurants, where both the service and the food were consistently good. A special mention must go to Patrick in Casas Ducales and Luis at the Beach Club, both were outstanding and made our stay feel extra special.
The only minor letdown was the pools, which were unfortunately far too cold to comfortably swim in. It would be great if at least one pool were heated to a more comfortable temperature. The rooms were clean and spacious but felt a little dated in places and could benefit from a refurb. Some of the plugs didn’t work, and a few modern updates would really help bring the rooms in line with the otherwise high standard of the hotel.
Aside from that, the exceptional service and dining were real highlights and helped distinguish this hotel from many others.
Dasha S
Worst experience and service I ever experienced in a hotel resort. It’s not 5 a star it is more like a 3 star or with a hygiene level of a hostel.. Reason is that the hotel stuff treat you like you are nothing - a wallet or a nuisance - and the fact that you booked an expensive room does not matter. We booked king size bed but received two separate beds. The restaurant overcharged us by saying wine costing €14 per glass and then charging us €30 or €40 per glass! Waitress was rude and was rolling eyes and was slamming plates. Some Items on the bill were items we didn’t consume.
Furthermore, the Overall check in process was awful, we received no real welcome. Also, as a leading hotels of the world member zero acknowledgement apart from cheap awful prosecco… everything is terrible at this hotel literally zero service you feel like you are in a hostel… trust me you are in for a “treat” as this hotel is infected and needs urgent pest control - it is full of cockroaches - they are everywhere in the hotel lobby and rooms (!) and the stuff just do not care and are non committed to their job and therefore no nice or kind service is being provided. They made me cry on multiple occasions! Awful!
This was the worst experience ever just don’t go here unless you want to be ripped off and treated like a “ number” or a “wallet” certainly not like a guest! I did not sleep at all as could not fall asleep after cockroaches and restaurant disaster by the time me and my daughter went to bed in another room the sunrise was on. Also, Showers have only either cold or hot water. So, if you want a holiday and not a disaster Stay away from this hotel there is zero service or customer acknowledgement or appreciation they only care about money. I paid for my room at 19:00 and I did not get a room I could sleep in until 5am! (Whilst arriving at the hotel around 18:30) the room we were given before our dinner had cockroaches 🪳 that were running all over hotel lobby and our room , we had to be moved and did not get a functioning room until 5am. I even had to sleep in the lobby at some point during the night on a couch until they sorted out a room for us. Absolutely appalling! The management was extremely unapologetic, complete lack of respect or basic human compassion on the side of management. They did not want to provide any monetary compensation until we had cockroaches yet again the next night in a different room we moved to and only after I emailed bunch of people including senior management they finally agreed to a partial refund for one night out of two… both nights we had lack of sleep with room moves and cockroaches removals and room checks. Honestly save your money and go elsewhere. Ah on top of that all pools are super cold so me and my daughter never got to swim… they say they are 26-27 degrees Celsius but in reality 19-20 Celsius at most.
Angelie Garcia
Bahía del Duque is truly an incredible 5-star hotel with exceptional service from start to finish. Small touches made a big difference — every morning we were warmly greeted and personally walked to our table at breakfast, which set the tone for the day.
The location couldn’t be better, right on the beach with expansive grounds that are beautifully maintained. The variety of dining options is impressive, from multiple high-end restaurants to a Michelin-starred experience, all of which lived up to expectations.
Our room was serviced daily to a very high standard, and the nightly turndown service with chocolates, slippers, and thoughtful touches made coming back from the evening shows feel extra special.
There’s no shortage of activities on offer, and the gym is well-equipped with the latest Technogym equipment. The breakfast buffet was outstanding — fresh, varied, and of consistently high quality.
Overall, Bahía del Duque delivers everything you’d expect from a world-class resort and more. Highly recommended for anyone looking for luxury, comfort, and exceptional hospitality in Tenerife.
I was here
Definitely not 5-star. Rooms are poorly designed and noisy - AC is extremely loud, walls are paper-thin (you hear snoring, alarms, conversations), and shower temperature is inconsistent. Facilities are outdated (old TV with no channels or smart features, no USB sockets, no kettle), and basics are missing (no drying rack in a beach resort, no do-not-disturb sign, only one towel hook, fridge unusable due to minibar overload). Interior feels messy with wires sticking out and tilted frames. Worst of all, I stepped on glass shards left by previous guests five days into our stay. When I told reception, there was no apology or care. Housekeeping was inconsistent - fresh flower replaced once then left with stagnant water for two weeks, bathroom drying line filthy.
Hotel grounds are neglected: loungers dirty and uncomfortable, mats soiled, trash left under sunbeds for days, smoking area tables stacked with dirty cups. Gym requires a keycard to enter but has no proper AC. Calling a buggy takes 15+ minutes, even with staff standing around.
Restaurants are below standard: food is oily and inconsistent, pastries unlabeled, stale bread charged at lunch, rotten oranges left in the juice machine, dirty dishes at breakfast, coffee takes forever. Quality is nowhere near 5-star and service is inattentive.
Staff were the biggest disappointment. Reception was rude when I asked if they could collect a delivery, replying “we have enough restaurants here.” Taxis through the hotel cost 100+ vs 60 with Uber. Complaints about glass shards ignored, birthday not acknowledged, drinks spilled by pool never cleaned, and our bed left stuck high after housekeeping with no help despite multiple calls. Checkout was cold and dismissive - no “how was your stay,” just an invoice.
Overall, this hotel pretends to be luxury but fails on every level. Feels like a neglected 3-star at best.
MaximeMargaux EngelsVerguet
It's a shame a place like this is not well managed!
Rooms are nice, location is good but one can feel that the place is under managed. You can find things that don't work, haven't been repaired, haven't been cleaned everywhere in the hotel.
Here are just a few examples:
- moldy bread at the buffet and all we got as an excuse from a manager was: i'll tell the staff, sorry
- November 4th, the moldy rotten pumpkins from Halloween are still around and full of flies
- the sink tap at one of the restaurant fell in my hands
- the toilet at the breakfast are dirty
- housekeeping showed up at 9:30pm for turndown service, twice over 3 days whilst they know there is a baby in the room
I'm not having a bad stay but I will definitely not come back here nor would I recommend anyone to come to this place
My Booking
