Veljko Ristic
I have been in this hotel a year ago. I Had an Accident, but it was not a big of a deal. Hotel service was amazing so as location and rooms, I really love staff members, they are kind and sweet. Food was very good, and there was lots of options for everyone. The best thing was its location. Hotel is located near International Hurghada airport, sand is beautiful and hotel is clean. All compliments to the hotel 😁
It would be even better if there was a volleyball pitch. I just think it standard for all hotels where weather is hot and where sand is
Marjorie S
The hotel needs to offer trainings to their staff. The reception staff we encountered was very rude and unprofessional. Room was ok, the AC did not work at all. Barely any cool air came out. Cleaner did not clean the hair in the shower drain, so the water did not flow well. The water pressure was also bad. Food was not good, not as much variety too. The best food was the hot dog in the snack bar (at the end of the beach). The seafood restaurant was also very good in quality.
Amanda Robinson
Family holiday in March.
We stayed across the road from the main hotel, road is not busy and it's definitely quite.
Great setting, great lobby, sadly I judge a hotel on lobby and loungers, couldn't fault this side of things.
Few shops outside the hotel to purchase items.
Room was kept spotless, amazing job by our cleaner. Room a little dated but everything you needed was there.
My husband used the spa for a couple of massages, great job, he came back very relaxed and a very reasonable cost.
You do get approached at the beach by salespeople but a polite no is all that is needed, we didn't feel harassed at all.
Staff- they were amazing, I've been to many hotels in Egypt but nothing compares. From the bell boy, bartenders, restaurant staff, you can't fault them. Nothing was too much trouble, nobody expected a tip, you got the same service regardless, a credit to the hotel.
Hotel grounds spotless, all of the toilets , even by the beach, spotless.
The only let down side was the food I'm afraid.
Breakfast good choice,amazing fresh juice. I like cereal for breakfast but you could only get kids cereal from the kids section, disappointing.
Lunch, if you want just a snack, this was not possible, it was main means all the time. A roll with ham and cheese was all I needed, but no, this was not possible. Loads of cheese and meat at breakfast but none for lunch. Slices of pizza would suffice but not available. I think you do need to look into this. Not all guests want a dinner at lunchtime, sometimes a snack is all that is needed.
Dinner, each day seemed to be the same items, I'm not a fussy eater by any means but on some occasions I settled for a bowl of plain rice as i couldn't see anything that took my fancy.
We did try the alacarte restaurants.
Italian, warm pasta with some sort of sauce which didn't taste of anything.
Beach restaurant barbecue, very good.
Lebanese OK, apple pie to die for.
Asian, not very good.
I liked the idea you didn't need to book the alacarte restaurants.
I would give the food a 2 🌟 rating, it was some of the worst food I've had, its a shame as everything else was amazing at the hotel but due to the food issue I won't be returning.
Staff amazing
Food not so
Won't be returning
鐘仟惠
During our dining experience, we clearly felt a significant difference in the attitude of the service staff towards Asian guests compared to others. The staff proactively refilled drinks for Western guests. However, waiting for a long time, we were unable to receive even the most basic tableware replenishment. Even when we actively asked for it, the service staff remained indifferent, or completely ignored our requests. The worst is that ordering clerk addressed us "the Asian", not Ladies. How impolite it is? This kind of service experience was extremely unpleasant.
The taste of the food is subjective and varies from person to person, but the attitude and professionalism of the service staff should always meet a consistent standard. However, based on this experience, the service level here falls far below what is expected of a five-star establishment.
This issue is not limited to just one restaurant. It appears that the staff training in this hotel needs significant improvement.
marija manojlovic
Our overall experience was very positive. The general manager and most of the staff were exceptionally polite, friendly, and professional, which made our stay very pleasant. The rooms were beautiful, clean, and comfortable — we received lovely rooms that were cleaned thoroughly every single day.
The hotel has seven restaurants, and the food was generally tasty. Our best experience was definitely in the seafood restaurant — amazing flavors and excellent service. On the other hand, the Italian restaurant left the weakest impression, with slow service and average food. Breakfast was okay, but it lacked variety — it was more or less the same every day. Still, this didn’t significantly affect our overall impression.
However, what truly disappointed us was the experience at reception on our last day. We had two rooms — one of them we extended and paid for until the next day, because our flight was late at night. The other room we checked out of exactly at noon, as required.
At that moment, my sister had already moved to the room we had paid to keep, and she was putting her baby to sleep. The baby had been sick for three days, diagnosed with an air allergy, had a fever and had received two injections. I went to reception to return the card and remove the wristband, which they did. However, they insisted that my sister also come immediately to remove her wristband — even though I politely asked if she could come in 30 minutes, just to let the baby fall asleep.
Despite explaining the situation calmly and clearly — that she was in our paid room, and was just trying to soothe her sick baby for a little while — the front desk manager was extremely rude and started raising his voice. He said she could stay only if we paid €25 for those 30 minutes, even though she wasn’t in the checked-out room at all. They refused to wait, so I had no choice but to go back and wake up both my sister and her ill baby just to bring her to the front desk. It was completely unnecessary, heartless, and unacceptable.
To make matters worse, although we were clearly told that guests who check out still have access to lunch and the beach until departure, they immediately deactivated our internet access along with the wristbands — another example of poor guest treatment and a lack of basic hospitality.
This was completely unprofessional and lacking any empathy. We’ve visited Hurghada several times, and never has a hotel taken our wristbands or internet access before departure, especially when one of the rooms was still paid. It’s very unfortunate that such a situation spoiled the end of an otherwise great vacation in a hotel that is otherwise wonderful for both adults and children.
Rating: 4/5 – recommended, but serious improvement is needed in how reception handles checkout situations and treats guests with basic understanding, empathy, and consistency.
In addition to the unprofessional behavior of the front desk manager, I want to mention our experience at Bar Waves.
Although the bar officially closes at 18:00, we were refused service at 17:57 on the first day. On the last day, at 17:53, we politely asked for a drink and were told by a staff member (allegedly the bar supervisor) that it was already 6 o’clock. We showed him multiple phones showing 17:54, but he insisted: “Egyptian time is 6.”
Apparently, Egyptian time runs 6 minutes ahead. 🤪
After this, and everything else we experienced, we will not return and do not recommend this hotel.
My Booking
