Milica Lekic
Resort is very nice ,food is amaizing ,but our room was dirty in the sense that the bed is made up and the trash is thrown away, they throw in towels and that's all. The room is not vacuumed even once during the stay, all the windows are dirty as well as the mirrors. They don't put toilet paper even though there is none, the water pressure in the shower is very weak, the water leaks when I flush the toilet. The biggest complaint is these guys who go to the beach and the pool and recruit people for spa and massages. They are annoying, aggressive, I can't relax from them. They walk right into me and insist that I book a massage.
There are no sunbeds on the beach if you come at 11.
鐘仟惠
During our dining experience, we clearly felt a significant difference in the attitude of the service staff towards Asian guests compared to others. The staff proactively refilled drinks for Western guests. However, waiting for a long time, we were unable to receive even the most basic tableware replenishment. Even when we actively asked for it, the service staff remained indifferent, or completely ignored our requests. The worst is that ordering clerk addressed us "the Asian", not Ladies. How impolite it is? This kind of service experience was extremely unpleasant.
The taste of the food is subjective and varies from person to person, but the attitude and professionalism of the service staff should always meet a consistent standard. However, based on this experience, the service level here falls far below what is expected of a five-star establishment.
This issue is not limited to just one restaurant. It appears that the staff training in this hotel needs significant improvement.
Damian tomala
The hotel itself is large and spacious, and we really enjoyed the food – the dining area was excellent, and the meals were delicious. The staff were also friendly and welcoming, which added to the positive experience.
However, there were some serious downsides. Our room was not properly cleaned – we found trash behind the nightstand left by previous guests, and the shower had visible mold. At night, especially after 10 PM, we could hear loud music from a neighboring hotel, and the windows did little to block out the noise.
Another big disappointment was the guest demographic. Around 85% of the guests were Russian, and the hotel entertainment often featured russian music and events, especially by the pool. It felt like the atmosphere was entirely tailored to russian guests, which made us uncomfortable. Not everyone staying at the hotel is russian, and it would be nice if the hotel took a more inclusive approach.
Claire John
Just returned from our 2nd stay at the Swiss Inn Resort. Another fantastic holiday. Booked in by the lovely Mazhar who was very welcoming and happy to see us. We were then taken to our room on a golf buggy by another welcoming porter. Room was lovely as last year, well placed for the villa pool. The best thing was being recognised by staff and the way we were looked after. Amr from the reception bar checked in with us every day to make sure we had no problems, the lovely security guard at the villa entrance engaged with us every day. The main buffet restaurant was always clean and the staff tried to give us the same table every time we went there and after the 1st night knew our drinks order. The room was cleaned everyday with towel art on the bed most days. We like a quiet relaxing holiday so spent our days at the villa pool. It would be nice if this was an adult only pool as it occasionally got busy with children jumping in the pool and being quite noisy and last year the bartender would come around and ask us if we wanted drinks last year which didn’t happen this year which was a bit disappointing. All in all it was a fabulous holiday and we have already booked for next year.
Siamak Monajem
The Hotel and Staff are very nice, rooms are very clean, but only one criticism that I have. I have booked an all inclusive with an agent for two weeks and I had a week on the Nile and a week in the hotel. But today is our last day and although we had to vacate the room by 12pm and sadly our flight is not till 10pm tonight. They were very quick to remove our wristband and told us that after lunch we were not allowed to have anything unless we pay for it. I did try and explain that I had paid for full package and it is not our fault that we have a late flight but a bit unfair of them to ban us from the use of the facilities as we have no choice but to wait till we are collected by the reps. Attitude was not very welcoming sadly, so be careful when you book to stay here.
My Booking
