Ella Patino
We have had a wonderful stay at hotel. I have not got one bad word to say about it. We definitely want to return in the future.
The rooms were very clean and spacious. They get cleaned every day and towels changed. Shoutout to Ahmed who decorated our room for my birthday.
The food was excellent, there are 5 al a carte restaurants which you can visit as many times as you want as part of the all inclusive. This is additonal to the main buffet restaurant. Mangal grill was our favourite and they decorated the table and provided a birthday cake for my birthday free of charge. You have to book the restaurants on the tui blue app the day before.
The pools were amazing and clean. The sunbeds were comfortable and plenty available for everyone. You don’t have to get up early to get a sunbed. The bar service was excellent and there is waiter service at the sunbeds by the pools. You get a towel card per person where you get clean fresh towels each day. You can also get a red flag to put by your sunbed so you aren’t bothered by sales people.
We purchased the romeo and juliet package in the spa. This included access to sauna, steam room, jacuzzi. We also had a full body scrub and honey mask followed by a 50 minute full body massage each. This cost €200 for 2 people which was great value for money as a massage alone was €71 each.
The beach was also great. Sea was warm and very clear. Loads of sunbeds around the beach too. We hired a cabana for $60 for the day which included lunch, a fridge of soft drinks and a safe in the cabana. You also get waiter service for alcoholic drinks in the cabanas and access to the posh club.
The animation team were all lovely. Shoutout to Fola and Bondok in particular. Entertainment was great the amphitheatre and the lobby was also really good with comfortable seats and live music.
The weather was also amazing, 26-28 degrees each day even with it being November. The evenings were slightly cooler but still warm. There are also loads of shops outside the hotel and senzo mall which is a short walk away.
Thank you to all the hotel staff for making our holiday so special.
Agavriloaie Alexandru
We felt extremely comfortable at the hotel – everything was beautifully prepared, and the staff were incredibly friendly. From the ambiance and service to the cleanliness, luxury, attention to detail, and even the food, everything was very well thought-out and professionally executed. We truly enjoyed our stay and still think back on it with great fondness.
The only downside was the spa: in our opinion, the treatments were overpriced and did not feel entirely professional. Apart from that, everything was perfect.
Robyn Mathers
I am a returning guest to this hotel, 5 times in one year. I want to make this review very clear on the good and bad points.
The rooms were lovely, beds comfortable, cleaned every day. Bar staff amazing, friendly they work very hard! Pools are always kept clean. Drinks can be hit and miss depending who makes them sometimes really good, sometimes far too strong. Food was lovely, always tasty and cooked well. Restaurant was always clean and restaurant staff friendly and welcoming.
The reason today for my 3 star review is based on changes to the animation management. We came here 5 times this year and the manager Kareem was great, during our recent stay there was a change and a new animation manager took over. Firstly his English was horrendous I could never understand what he was saying. I found him very rude around the pool always on his phone and not engaging with guests. Even when he walks by just staring at his phone doesn't even say hello. He also made lots of changes to the animation program that was a disappointment to guests. I guarantee he will run this animation team into the ground he doesnt have the correct mindset to run this successfully. He doesnt like to see the animation team having fun with guests, far too strict. A few times I walked by and witnessed him speaking to the animation team in a bad way it wasn't nice to hear. I dont understand how someone who doesnt speak good English can become animation management. I tried speaking to him and he didnt even understand English let alone speak it.
The animation team Ahmed, Dima, Olivia, Lene, Saeed, Bondok, Nina and the rest are all amazing and work very hard but you can see they are becoming demoralised by the new animation manager. This hotel is a 5 star luxury hotel and is being run all wrong by the new manager. Its very sad to see him doing this. Hes the wrong kind of manager for a high end hotel like crystal bay. He doesnt understand the guests and what they like. After being at the hotel 5 times and also understanding the way a business works this is a really bad move employing this guy as the entertainment manager. His behaviour made me feel uncomfortable and certainly did not reflect the level of hospitatility I expected from my stay at the hotel. I hope my feedback is reflected as I would like to return to the hotel.
Tim Skuse
We are a family of six who spent 10 wonderful days at Crystal Bay Hotel, and everything was simply perfect! The whole team always greets you with a smile and is ready to help anytime. The food was delicious with so much variety every day. The bar staff truly stood out — they remembered all our favorite drinks and served everything with such warmth.
A special thank-you to Mohamed Antar at the Pool Bar, one of the kindest and most respectful bartenders we’ve met. The cocktail selection was huge, both alcoholic and non-alcoholic, and the evening country music by the pool created a great atmosphere. We really appreciated the Bars Manager, who often checked on guests and even made us special mixology cocktails. We’ll definitely be back soon!
Sarah Pople
Our stay at Crystal Bay Hotel for 10 days was full of smiles, good vibes, and amazing service. We loved how friendly and cheerful everyone was, from the restaurant to the bars. The evening country music by the pool bar was one of our favorite parts — it gave such a relaxed and enjoyable feeling, especially for English guests like us.
We appreciated the Bars Manager, who personally interacted with guests and surprised us with some creative mixology cocktails. Big thanks to Mohamed Antar and all the pool bar staff for always being kind and attentive. Excellent service, tasty drinks, and unforgettable memories!
My Booking
