Rosie Martin
This place is incredible, don't know how it could be less than 5 stars. We would give it ten stars if we could! Hard to know where to start, but it's gorgeous, absolute perfection. The grounds are beautiful and there is so much to do. The big pool is incredible. We were there at the start of March and loved that it was unheated, and there's a little sauna on 'jacuzzi island' right there you can pop into to get roasting hot. The lazy river is a highlight, pure bliss. There's a giant chess board, ping pong, pedalos, beautiful turquoise see. The planting in the grounds is stunning, beautiful trees and flowers. Beautiful sunsets, hot dry weather, views of the mountains in the distance. Great quality cocktails in the lobby bars. We're vegetarian and found the food amazing, especially at the standard buffet restaurant. So many options, we couldn't get tired of it. The staff of course really make it, they are working tirelessly and do a wonderful job. It's a very peaceful, beautiful resort to spend time in, an amazing place.
abbas ghorani
Absolutely incredible hotel. Had the best time there. Staff were amazing, food was great. Pools, entertainment, everything was fantastic. Moataz and Michael at the reception were really helpful. I cant wait to go to this hotel again soon.
AG
Grace McKay
If you want to feel like you aren't in Egypt, and maybe Mexico or absolutely anywhere else by the sea, stay here. Not even an Egyptian restaurant.
The real disappointment however was the spa, which I have reviewed separately as well. They sold my friend and I a package - 4/$100. So we booked one for that day, one for the following night of our 2 night stay. They ordered a variety of massages including Thai and Shiatsu - which baseline I'm not personally getting from someone that isn't qualified, and they were stating that someone was someone available for all of these. Anyway, I selected a basic massage. It began with just spreading lotion on my body for 10 mins, no pressure whatsoever. Then I was asked how the pressure was, to which I replied it could be a little harder. The massage therapist then began attacking my calf muscle as if it were a knot, attempting to roll it out with the pressure of a steam roller. I became scared for my back. Luckily she want able to maintain this pressure for very long, so while the pressure died down I continued to be assaulted on my back - often on actual bone. It was very clear there was no knowledge of muscle groups or even tbh of muscles existence and what a massage was attempting to accomplish. I walked out with a slight limp.
THEN we were sat down by who I can only assume is management to fill out a review card under their watchful eye. I was nervous and didn't want to get anyone in trouble and also felt bad for the woman who had massaged me, so checked "normal", one step up from "bad", as did my friend who had an hour long experience of my first 10 minutes of lotion rubbing. We tried to be vague but after being interrogated for 15 minutes about why we checked "normal", I broke down and said that I found the massage scary and didn't want to return the next day. The manager then went on to say please come back, try a new masseuse for 5 minutes, and if I didn't like it he would refund us.
After spending the day sore and disturbed by both the service and the interrogation by management, I returned the next day to say I do not want to return. The manager then gave me the run around, and when I started getting angry and said I wouldn't have even commented on the massage if we hadn't been forced to do so, and that he said he would refund us, the response was "I didn't say how much I would refund you" with a creepy smile. After threatening Ahmed (that was his name) with a bad review on trip advisor he returned the majority of money he should have. Very interesting service.
DO NOT RECOMMEND
Christopher Flack
This is one of the best hotels I have ever stayed at. I am really missing it. The grounds and number of pools and swimming options are massive. The amount of stuff included in the all-inclusive is astounding, you will never get a chance to do everything. I missed that they include 1 dinner per week at one of their higher end restaurants the buffet restaurants are lovely so much choice and they chance everything daily so you never get bored. I was annoyed with myself that I discovered the sauna and jacuzzi island the day before I was due to leave.
Also I went on my own but paid for two people they refunded me $250 at the end of my stay.
Moutaz Khaled
Very nice hotel i recommend it. It is expensive so it is better to go only when there is a good offer for it.
The rooms are clean, they all see the sea from the second floor up. The food quality is above perfect. The staff is very helpful and always there if you need anything.