Elaine Chaves
The building was nice from the outside but from the inside the carpets were very dirty, stained. The amenities were outdated. Inside the apartment same thing. Carpet was stained and dirty. There was a thick amount of dust around the door frames and walls. A weird smell came out of bathroom tub. But the worst thing was the mattress. It was turned upside down and the metal coils were right there pressing against our back with no cushions between us. This was, at least, a disrespectful decision towards the guests. If the mattress is so old to the point that you can’t use it anymore, at least buy a new one… overall I don’t recommend this place at all. One of the worst places I’ve been to.
Heba Anderson
I really wish they posted real pictures of the rooms. I was in town for a basketball tournament for a week. The decor is something from the 1970 and I’m being optimistic! The carpet was very old and smelled like a combination of mold and cigar smoke . The exterior hallways smelled horrible and the carpet was very dirty! This could be a great place if it was cleaned and updated! I will say for the price for a week stay I should have know better.
Amiya Vitatoe
WARNING!! I have to say this was the WORST hotel I have ever stayed at. First it started with checking in, no one seemed to find my reservation & this happened with many people. Then I finally get into the room, the toilet is broken. There are cockroaches running up & down the walls. It took 6 days for them to fix the toilet and I was staying for about 2 weeks. Then, they do emergency water shut downs where you are completely out of water for HOURS every 2 days. Then, a guy in the room above me decides to start a fire which causes the sprinklers to go off and affect my unit. My room (425) was completely flooded (I have pictures and videos) and ALL my clothes and items are damaged and drenched. I switched to a different hotel and they will not do anything about this to help. Front desk does not care at all. Worst experience ever do NOT BOOK HERE! I’d rather have stayed in a portable potty. Wish I could give 0 stars
Kendall Patton
They only win here is location.
The hotel is showing its age and maintenance appears non existence.
If you pay with affirm, they will only bill affirm for $75. And you will owe the rest on arrival.
Issues:
No breakfast (even thou it's advertised)
No AC in lobby or hallways.
King bed was very firm.
Pillows were very thin.
Pull out sofa is also lumpy and hard. You are given a single pillow for this.
Arcade is 3 games.
Pool was closed
The hallway carpets were near black in many areas due to lack of cleaning.
$100 security deposit. Online stated $75
Kitchen needed a revamp and dishes dirty. It looked like the cabinet above the oven had a fire. Dishwasher did not function as know was broken. Mold was present in dishwasher.
Pros:
Great location. Lyft was about $6 to universal.
Central AC in room worked.
Room smelled clean.
Area appeared safe.
Shawn
90% of the rooms are timeshares being rented out through VRBO or Airbnb, and Up stay. the Rates will vary but there are some gorgeous rooms and suites available.
The property itself is undergoing construction atm. I say that because if your booking because of the amenities like the gym do not, recently i stayed and there was no gym. it was 1 factor I considered in my booking to my surprise not a single machine.
The hot tub, was not hot it was warm. but not the temperature you expect in a hot tub. the pool was heated so this was nice. and the basketball court was really nice, I didn't attempt to use the bbq area. The photos for the suites many are stock images. For my suite I was shown a different bathroom/Tub then what I got. And some of the linens in the master bedroom were absent.
My host was active and did offer additional towels midstay. and they do offer a upcharge cleaning service from the location if your staying longer then 3 days. there is a breakfast area but no meals are served. they have an arcade but half the machines are down, or just don't work even after you put a coin in.
But location. location location this is across the street from volcano bay and is only a few blocks down from the parking garages of universal. they also have paid shuttle services available. Icon Park is a walking distance down on international drive. And the new Epic universe is only a 10 min drive from this hotel. if your going to Universal this is 100% an amazing location for those Parks.
It was Quiet, no great views but again I slept well. The Suites were very comfortable.
I did have some minor difficulty checking in. as they have a deposit pre-requisite that I did a week before I even arrived, but for whatever reason it was still needed at time of check in. check your bank statements so your not double charged but you will receive the deposits back. Up stay customer service was very helpful when I booked the room. and the taxes were cheaper then the online quote so I ended up saving about 37 bucks off my booking.
I would Stay here again When i return to Universal. but not for a Disney stay.
My Booking
.jpg)
