David Middlemas
Nice hotel, located less than 5mins walk from the beach front. Rooms are of a decent standard but could benefit from a bit of paint to refresh the rooms as the walls were white. Food was of a good variation across all meals , could do with new plates and cutlery. Only 2 bars each open at different times but the drinks were of a good standard, Henry the bar tender knows how to cook up a cracking cocktail or 2 .
Other than the few minor issues mentioned our only main issue was the pool. Only one pool area for such a large complex, battle for sun loungers was a daily task. We visited at Easter while the school break was on and it felt over crowded. Entertainment area felt the same on the night we stopped in , not enough space.
The town of Morro Jable itself was stunning. Lovely large clean beach with white sand . Locals are friendly and helpful, the old town has some real charm, nice restaurants and bars. We will be returning just not in season.
Sophie Draper
We had a lovely experience at this hotel, the location is perfect, a short walk to a gorgeous sandy beach and lots of shops and restaurants around. There is also a free bus to the Oasis Wildlife very close by which makes a nice day out. Modern and spacious rooms. Only downside would be when we first arrived it took a little while for me to find the reservation email and the receptionist became very impatient, baring in mind there was no one else waiting, which wasn’t the nicest welcome. Also the food is not the best but substantial. Want to give a shout-out to the amazing activities team. Juan who was extremely welcoming and very informative and spoke to us many times during our stay. We attended his aqua aerobic and spin class which were high energy and fun. Also Dani, Nazaret and Pedro who were all very friendly.
C Bogdan
We’ve been in this hotel for Christmas break. I personally needed a break from work and some relaxation. The hotel exceeded our expectations in every aspect. Great food, great personnel, great entertainment for adults and excellent entertainment for kids.
Everyone was so helpful and for the Christmas dinner they went above and beyond to make sure everyone was happy. The food was absolutely amazing, the entire kitchen team waiting to greet us and wish us Merry Christmas was completely unexpected.
The kids entertainment team needs a 5 star rating just for themselves. The kids couldn’t have a greater time. Each day the entertainment team had something new and for all ages. They had also the intelligence to find a way to break any language barrier.
Meals and drinks: I am a fuss eater but there was never a problem to find something I liked. There was never an issue to find a table either inside or outside. Drinks were of a good quality.
Room was very spacious, cleaned daily, with no additional needs from our side.
Overall we managed to relax and found it very difficult to leave this (minimum) 4 stars hotel and go back home.
G A
Nice location, close to a very nice beach. Rooms, pool and all around very clean. The food is horrible, the worst we ever had in all inclusive from many countries we’ve been, you get exactly the same food every single day. Only 1-2 tipes of hot food to choose from and the rest you get boiled eggs for all meals same salami and cheese and many sides. The meat and fish on the grill always Not cooked enough. After 3 days been eating out for the rest of the week as got sick of only eating fries, salad, tomatoes and cheese. one morning Cereals had bugs in them (I’ve got picture to prove), coffee at the pool and lobby you need to pay €2.5 as only the cheap ones from the machines is in all inclusive. They have too many rules for the guests but not for them, men’s that always checking bracelets and the cards for the meals very rude, if you want to take one muffin or anything out from restaurant they will stop you and take it back because not allowed and expecting the guests to speak Spanish… Never been informed about any activities, like evening entertainment in the lobby area were not enough seats available or that the pool opens at 9am and you need to queue from 8am to get a sun lounger, again not enough for everyone. The kids club been ok, the guys from there doing a great job keeping kids busy. Anyway too many things to write but overall will not recommend this hotel for all inclusive.
Magda Goluch
Christmas family holiday
The hotel is in a great location, the food is delicious. Our room was cleaned every day. A huge variety of soft and alcoholic drinks for all inclusive. In December the pool was heated. The Christmas dinner was amazing. The staff are very friendly. Everyday there was live music. Lots of activities for children. Aqua gym and aqua mat is great and fun. Amazing animators that look after the children. I would definitely return to this hotel again. Thank you very much for the holiday **** -Magda
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