Tanya Rhymes
Just returned from Serenity Fun City in Makadi Bay, Hurghada, and we loved it there! The staff were incredibly welcoming, making every moment special. Ahmad, who looked after our room (5124), amazed us daily with his creative towel art and kept our space immaculate and left fresh towels for us daily.
The food, especially the Middle Eastern dishes, was great. Our kids loved the water slides and the warm baby pool, and even I couldn't resist joining in on the fun. The spa treatments, particularly the Thai massage and Cleopatra treatment, were really nice too.
A special shout out to Corina, the customer relations manager, whose regular check-ins ensured we were always happy and satisfied with our stay. We also enjoyed a fantastic private quad biking adventure and found some great skincare products at the on-site oil shop.
Additionally, we took advantage of the free shuttle bus to the sister hotel's beachfront, where we enjoyed complimentary drinks at the bar and delicious lunch. Snorkeling there was like being in a tropical fish tank :)
We hope to return to Serenity Fun City for another unforgettable vacation. A huge thank you to everyone at the hotel!
James Treadwell
This resort offers excellent value for money! A wide range of delicious food, clean rooms, beautiful grounds which are looked after by a team of skilled and hardworking gardeners. Everyone working here does really well trying to communicate with all the different languages spoken by the guests here. I absolutely loved it here, and can't wait to come back!
Müge mustafa
Amazing hotel, everyone from Reception to entertainment staff (Dora & Abi) to all waiters, cleaners, porters, gardners work tirelessly. It is the staff which makes this hotel everyone was truly fantastic. Great food daily everthing so fresh and tasty. Desserts were best I've seen in an AI hotel, drinks good too some amazing bar staff please do tip. Waterpark was fantastic too especially the wave pool. Highly recommended. The entire hotel is spotless. WiFi needs to be improved asap and all the slippery tiles around pools need urgent looking into we saw a few accidents this isn't acceptable. Thank you for your hospitality we will be back! ✌️
ria kirby
What an amazing hotel.
From the moment we arrived to the moment we left we were looked after by every staff member.
The hotel is spotlessly clean, food was stunning with lots of choice, rooms need updating which the hotel is doing but they were a good size, clean and had a nice balcony.
The pools are nice and the slides fun for adults and children, lots of evening entertainment again to suit adults and children.
There is a great dive centre on the beach at the end of the sister hotel, 5 mins walk away, you can use the sister hotels facilities too
Nice beach bar for drinks and lunch..
Lots of day trips available from the hotel, shops and a cash point onsite.
Leia Bosson
Cannot fault the hotel at all, food is brilliant, service is amazing and everyone is so friendly! I am re booking for next year as soon as I am home! The staff are all amazing and cannot help enough! The animation team are brilliant and so friendly.... always happy to help