Paw Zen Von
Hello, I have mixed feelings about being robbed. On the third day of our stay, money disappeared from our wallet and purse. Of course, we reported the incident and were offered a transfer to another hotel in the same chain. We decided to stay because, despite the incident, the children felt comfortable there. We ultimately moved to a higher floor.
The rooms in the forgotten wing at the end of the hotel are very vulnerable to entry from outsiders. I'm talking about rooms 226/224, etc. Unfortunately, there's no CCTV there. Besides the reception and the main entrance, there's no CCTV anywhere. You absolutely must take steps to ensure the safety of your guests and their property.
The food was okay, with some minor nuances, but it was tasty and not monotonous at all. Everyone found something to their liking. The downside is that only one bar and buffet is open, as you have to climb stairs from the lower pool area and walk around the other pool.
The staff were always smiling and helpful, very friendly people. I think they're the reason this hotel is still around. The hotel itself ended its heyday in the early 2000s and deserves a proper renovation. Silicone and glue won't last long :).
We had a car on site, so we didn't just stay at the hotel because it's overwhelming. We explored the island and enjoyed the fresh fish and seafood. The entire trip, despite the incident, was a success; the kids returned happy and with fond memories.
Rene Paukovic
During our stay at SBH Paraiso Playa, we were truly impressed by the exceptional service provided by Giovanni, one of the restaurant bartenders. From the very beginning, he stood out with his professionalism, friendly attitude, and genuine care for guests.
Giovanni was always attentive, remembered our preferences, and made every drink a pleasant experience. His positive energy and warm smile created a welcoming atmosphere that made us feel at home. Whether it was he consistently went above and beyond to ensure we were satisfied and comfortable.
It’s rare to find someone who combines efficiency with such a personal touch. Giovanni is a true asset to the hotel, and his excellent service added great value to our holiday.
Thank you, Giovanni, for making our stay even more memorable. We hope to see you again on our next visit!
Regina Boros
We travelled as a family and booked four rooms. At first everything seemed fine – great view and location – but unfortunately our experience turned very disappointing when money disappeared from two of our rooms. About €150 went missing from ours, and £30 + €15 from another.
We had actually rented a safe, but it never worked. We reported it, got the rental fee refunded, but the hotel didn’t fix it or provide an alternative. After the theft, an incident report was made, but we were told there are no cameras on our floor, and that the staff are “trustworthy”. At first the receptionist even denied that anything similar had ever happened before, but later admitted that it has happened multiple times, and suggested that “maybe another guest climbed in through the balconies”. We were shocked to hear this explanation on the 5th floor.
Even more suspicious, the other room that was robbed always had the “do not disturb” sign on the door, yet one day the cleaner still knocked and tried to come in. For a 4-star hotel, we expected much greater security and professionalism.
Instead of taking responsibility, the hotel only offered me a police appointment. They also questioned whether we really had the money in the first place, which felt very unfair and dismissive. Who wants to spend their last holiday day at the police station instead of enjoying their trip?
In the end, we left with our money gone, no compensation, and no real support from the hotel. It’s a shame, because this place could be great, but the whole experience left us feeling unsafe and very disappointed. If you plan to stay here, be extremely careful with your valuables – don’t trust the safes or the rooms.
Petra B.
We had very nice vacations there with my son. Hotel is right on the beach, beautiful turquoise waters, was amazing. We had all inclusive, food was nice. Lady at the reception, Jana, was lovely and very helpful. All was very nice apart from mosquito problem, we couldn't even open a balcony as otherwise there were all in. One night we hardly slept because of them. Hotel should put net on balconies and do something about it. It is not the newest hotel but it's nice and cozy. My son loved kids club where I could leave him for few hours a day. And mini disco.
J
The rooms could do with an upgrade. Staff are friendly but don’t seem to know a lot about the reps for booking tours.
The beach is amazing and the resort itself is lovely.
Would be great to have option of tea at al times- machine was turned off in the evening in the dinner area.
My Booking
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