Iurii Raboshuk
UPDATE
I’ll keep the original (1-star) feedback text below for the history since I believe it is important. Good service is when everything goes smoothly. Great service is when issues and incidents receive proper attention and get resolved eventually.
Guest Relations Manager Debora reached out to us in few hours after the check-in, apologised for the inconvenience, and informed us about their decision to make an exception for us and allow to take our dog with us to the terrace whenever we want. We did have our dinner all together that day and everyone was happy. All staff was friendly, caring and very professional. Way to go!
In general we enjoyed our staying here. Nevertheless, I agree with some other reviewers that the property requires some work to be done on the interior as it feels a bit worn out. The food was good. The selection of meals wasn’t the best I saw, but it was satisfying for us. Hydromassage pool was out of order, which was sad. Other than that, SPA-area was great.
Our kids enjoyed the kids club a lot! They spent most of their time there!
If I understood correctly, the management of the hotel has changed recently and the new team is working on improving the service and the overall level of quality. I wish them all the best in this endeavour! I hope my next visit to this hotel someday would surprise me and let me leave a 5-star review.
ORIGINAL FEEDBACK
If you travel with your pet, avoid this hotel! They say pets are allowed, but it turns out they’re allowed ONLY in the room. They were not willing to make exception to allow the pet on an open terrace when we asked them. We have a small Maltipoo, not a huge dog or something. We came here with our whole family but ended up having breakfast, lunch and dinner in turns to prevent our pet from being alone in the room. Our family vacation experience was totally ruined. NOT A PET FRIENDLY HOTEL AT ALL! Don’t be fooled.
Despite them referring to the law, in Portugal the law has been adjusted so that animals could be allowed on the property in case the owner of the property decides so. Looks like this hotel’s owner decided otherwise.
Paul Hawkes
Such a great hotel. Majority of staff are so pleasant and polite but as anywhere theres always a couple of grumpy staff. Richard, the restaurant manager was a joy to behold, always friendly and chatty, genuinely nice guy. Food was generally good, sometimes it was only warm at best. Large selection of lovely salads, fruit and pastries. Different theme each night for hot food. Breakfast was pretty much the same everyday. English breakfast if you wanted it, again pastries and continental breakfast too. Coffee machine was dodgy, sometimes giving only milk, larde selection of juices too. Would definitely return here again.
Jake Beaumont
The worst all inclusive hotel experience that I have ever been to. To start off with, we had a power cut to which we were told we weren’t allowed another beer after only having 2. We then asked for other drinks and were told no with our lunch as for alcohol, wine we got given one glass, to which we were then told they have ran out. Once we had left the restaurant, the waiting staff brought out more wine for an older aged table, after telling us they had ran out. We also experienced this when asking for vodka, we were told they had ran out, then when someone else pressed for a vodka, the staff magically found a bottle and gave him what was asked for. When ordering drinks it was a massive chore for staff, and you felt bad for ordering even though we had paid the money, the rudest staff I have ever encountered.
As for the food, it’s the most limited amount of options I have ever seen in a so called all inclusive. A massive lack of meat options, pasta you can only have with tomato sauce, pancakes for breakfast there is no toppings to have with it. We ended up eating at a nice steakhouse down the road on the last night because we couldn’t face the horrendous selection again.
Quite comfortably the worst all inclusive hotel I have ever experienced, wouldn’t recommend, and they didn’t even offer money back for the lack of power that was in the room throughout the trip (no lights in the bathroom and couldn’t charge phones up).
Please avoid.
Vikesh Tanna
Nice hotel. Service was ok overall, I give a 4 star as opposed to 3 star (which is fair I think) only because your head pastry chef (sorry I forgot his name) went above and beyond for us. He was excellent as were the other chefs. The waiting staff were OK. Rooms were also OK.
Andy Cole
This place has gradually gone downhill over the last 5 years or so. Food is mediocre at best.
Main issue is there's way too many guests. 7 years ago most of the rooms were for 2 people... now the owners have crammed 4 people into the rooms... mostly golfers.
Trying to grab a beer at the bar was a mission... way too small for the amount of people.
The hotel used to be a solid 4/5 stars... now I'd say 3/4 stars at best.
I understand the need for more occupation but unfortunately this is definitely to the detriment of the hotel.
My Booking
