tasha galvin
We’ve just returned from a holiday and while we loved the area itself, we were very disappointed with our stay at Muthu Forte da Oura.
The biggest positive was definitely the staff — every member of staff we encountered was lovely, friendly, and clearly trying their hardest. Unfortunately, the issues with the hotel itself outweighed that.
On arrival, we found the lighting in our room extremely poor. As three girls getting ready in the evenings, this was really inconvenient. The only decent lighting was in the bathroom, which obviously isn’t practical when someone is showering. For a hotel advertised as five-star, this was disappointing from the start.
The bathroom itself also did not feel five-star standard. The shower was over an old, grotty bath with a dated shower curtain, and overall it felt tired and in need of updating. We also couldn’t shut our balcony door properly and had to ask for assistance.
Housekeeping was another issue. Dirty cups and glasses were left without being washed, yet there were no washing-up facilities provided in the room either — no cloth, washing-up liquid, or anything similar. As an all-inclusive hotel, we would have expected this to be taken care of.
The food was unfortunately one of the biggest let-downs. None of us rated it and we ended up eating out multiple times. Some salads tasted unpleasant, and the Asian-themed night was far too spicy for those of us who don’t eat spicy food. One positive was that one member of our group is gluten-free, and the hotel did make an effort by providing gluten-free toast at breakfast and separate gluten-free desserts, which was appreciated.
The drinks selection was also disappointing. The bar only stocked their standard gin with no flavoured options, so we ended up buying our own pink gin elsewhere — another extra expense. We were also surprised that bottled water wasn’t included. In every other all-inclusive hotel we’ve stayed at, bottled water has been provided or stocked in the room fridge, but not here.
We also had ongoing issues with ants coming onto the balcony and into the room daily.
Overall, we would personally rate this hotel closer to a three-star than a five-star experience. The staff genuinely did their best, but the hotel itself feels poorly maintained and lacking the quality you would expect for the price paid.
We would happily return to Albufeira because we loved the resort, but unfortunately we would not return to this hotel.
Katie Barrett
Hotel is great, once you get your head around being across 3 close locations. Rooms were really nice, Food was good, enjoyed breakfast, not tried lunch and the Mexican restaurant is the best.
Amir is great behind the bar, suggested a cocktail when I asked for a coconut rum and my whole family loved it. The 'Amir Special' needs to be added to the cocktail menu for sure!! :-)
Good value for money and its in a great location
tony roberts
Fantastic holiday at this hotel, all the staff worked tirelessly to make our stay memorable.
Added bonus of having the full use of the two sister hotels, we had the choice of 4 different pools, numerous bars and places to eat. The all inclusive was great value for money.
There are also speciality restaurants available to book for dinner, free on the all inclusive package, we felt like we was eating out every evening.
Overall we had a really enjoyable holiday, that was great value for money, would recommend
Marta Rebelo
Excellent holidays in Forte da Oura.
We spent a few days there.
Starting with the personnel at the reception they were all super nice and always trying to help us.
The room was very spacious and clean.
We had the all inclusive option. A lot of option for restaurants and you can use others hotels restaurant too! And the quality of the food was very good too.
Overall very nice experience!
Karlie Daoud
Myself a d my husband went for dinner at a sister hotel of MGM and we visied the mexican can very highly recommend the head waiter chetan was fabulous from start to finish we finished our 2 tacos an my husband was still hungry they brought another beef taco out food was so fresh and service was great madhan always made sure we had drinks cant waite to come back
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