ROWAN PRIEST
NOT a 5 star hotel. Staff are lovely and try hard, but rooms are very scruffy, safe had no lock, cables were VERY worn on kettle, all inclusive isn't what it says and daytime snacks are a joke. Drinks during all I elusive time are served in nasty old plastic beakers! Perfectly placed if you just want to party at the strip, but NOT for families who want a peaceful night! No entertainment either, was a joke! Like I say, staff are amazing, but that's it, alm fur coat and no knickers!
Daniel Pearce
Came here for sisters hen do.
Room was in bad state of repair. Bath and sink enamel chipped. Kitchen sink tap was full of scum. Dead cockroach been above door for some time. Noise from everywhere outside room, rooms next door both sides. Hotel has a quiet time between 11pm and 7am which wasn’t upheld.
Staff at times were very rude and the older receptionist very argumentative with guests. Several times she was near shouting at guests.
Overall, not the best and won’t be coming back to this part of Portugal but then it is the party central which isn’t my scene anyway.
Davina Yeatman
Just returned after a week away at this hotel. The staff were lovely, I was a bit worried after reading the reviews. However it was a lovely surprise that it wasn’t bad compared to the reviews. We stopped on the 4th floor, the room layout was very spacious, big bedroom (2 single beds that were big), good size bathroom with a shower in the bath. The living room was open with the kitchen and the 2 sofas pull out as small beds. TV in the living room, there was a hairdryer in the bathroom. The cleaners come every other day, they were also lovely! So every other day was clean towels and sheets. However we did have spare towels and toilet rolls in the closet along with pillows which is a great touch. The staff always were lovely. The location is perfect, 10 min walk to the strip and the beach. Shop just next door and a few sports Bars a minute walk away. The food was okay, there was pizza and chips every day with a mix of other foods (this is the buffet one in this hotel). It was never cold as reviews would say not in our experience anyway there was one day were the pizza was going cold but still warm. The other restaurants you can book at the reception. You can also go to the other hotels with in this chain and use the all inclusive at certain bars. We went to the one with the ocean bar and just asked if we could use the all inclusive at that bar and they said yes so if you’re unsure just ask. The entertainment was questionable from a young persons point of view (20s) there was Darts which was ace, at around half 11/12ish but not every day, there was water polo but later in the day around 3/4is and aqua-robics but again not every day, there was salsa lessons. The evening entertainment was, Opra, live singers, bingo ect around 9ish. The bar was open 11am-10pm. There was an all inclusive club thing open 10pm till midnight at the Gardens a 2/3 min walk that you can use your all inclusive in. There were snacks in the afternoon. As for 5 star hotel I’d say it was a 3 star, at a push a 4 star. The pool was quite big and there was plenty of sunbeds and tables / chairs. There wasn’t anything like pool tables or air hockey though. But over all for the price it was an alright holiday! The balcony was very big also with a table and 2 chairs on. Forgot to take photos of the bathroom and bedroom! We did have a broken toilet seat but we let the reception staff know and they sorted it the next day! Can’t fault the service!
Glenn Glenn
Firstly, our room's split-level design, incorporating small, tiled steps, presents a significant safety hazard, particularly when wet. Posing a considerable risk to guests with mobility issues, young children, and those who may have consumed alcohol. A flawed architectural design that would not meet UK building regulations for similar facilities. Furthermore, the room's overall quality was substandard, exhibiting poor décor and inadequate sanitary ware. The pull-out bed and chairs require reupholstering or thorough cleaning.
In summary, if the remaining rooms mirror the condition of ours, immediate and extensive refurbishment is an imperative. While the location is aesthetically appealing, substantial improvements to the rooms are urgently needed to make it the five-star facility it purports to be.
A perfect stag and hen location than a 5 star 🌟 holiday location.
Jazmin Hender
food was VERY basic and poor quality. rooms are very outdated or not cleaned properly. beds were fine but mainly the rooms themselves were not clean. only good thing was location to strip and beach and should only be used for group/friend holidays
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