Roxana Luca
My stay at the Tivoli Hotel Vilamoura was excellent! The service was outstanding in every way. The room was spacious, comfortable, and spotless. The breakfast was fantastic with a wide variety of delicious options, and the restaurant service was top class. A special mention goes to Sara Santos from the breakfast team — she made my daughter’s birthday absolutely unforgettable. Even though she was very busy with the breakfast service, she went out of her way to bring a cake and surprise my daughter, which was such a thoughtful and memorable gesture. All the staff were very helpful, friendly, and attentive, making us feel truly welcome throughout our stay. I would highly recommend this hotel to anyone visiting Vilamoura.
M
5* Luxury equals ….
No welcome drink
Zero information about hotel or resort on check in..ie restaurants. Spa, pool, hairdressers. No opening, closing times or locations provided , not even directions to our room offered.
Given a double room when a twin was booked so back to reception to sort out.
Room was lovely, very clean, lovely view over the marina. Had tea/coffee facilities provided, but only free if you had two… anything beyond that you paid. Mini bar was well stocked but big bucks. Room service was outrageously overpriced. Two sandwiches and two vodkas = €75 !!!!
Breakfast tea/coffee facilities was served at your table but only if you were lucky enough to catch the servers attention.. Hot food was cold by the time you returned to your table
We had the misfortune to encounter the General Manager during our stay…. I work in a high end luxury store and let’s just say ‘people skills ’ is not his forte. On check out they tried to charge us over €300 for trips we didn’t take !
Overall we have stayed in more luxurious hotels than this that offered a lot more. Definitely will never return. The only 5* this hotel offers is to extract as much money from you as possible.
Amy
I stayed at this hotel recently and while there were a few highlights, the overall experience didn’t quite live up to the 5-star label or the price point.
The best part of the stay was definitely the location—central and convenient for getting around. The pool area was also a standout: spacious, relaxing, and perfect for sunbathing.
However, the service and overall upkeep of the hotel were disappointing. Breakfast, in particular, was a letdown. It’s not that there weren’t options, but the cooked food was dry and practically inedible. There were no fresh choices (besides eggs), and surprisingly for a 5-star hotel, not even a fresh coffee was available—just basic machine coffee or coffee which was sent around the room so inevitably sitting in the jug for long periods making it undrinkable.
Housekeeping was another major issue. Toiletries weren’t replenished, dirty cups were left behind, towels were taken but not replaced, and requests to change the bedsheets were ignored. It really didn’t feel like any care or attention was put into the daily room cleaning. On top of that, the rooms themselves are showing their age and would really benefit from a refresh.
All in all, while there were enjoyable elements to the stay and the hotel was still lovely, the poor service and lack of basic standards made it feel far from the luxury experience it promised. Not worth the premium price in my opinion.
Phil Rob
Been a few times before for 3 or 4 days stays and wasn’t great but this time it was much better. Staff on all on point, nice crowd of people. Good breakfast if you want it. Spa great. Glee still wonderful and Puro / Guess is still worth the extra in my opinion unless you have children of course.
Sean Turner
I have had the pleasure of visiting the Hotel Tivoli on a couple of occasions. Yes, I did return for a second visit, and will return again if I find myself in Vilamoura. The attention to detail and service of the Tivoli staff is second to none in the Algarve. Not only did they make me feel comfortable, but it was better than being at home. The rooms are very well appointed with beautiful balcony views, comfortable beds, and the most comfortable hotel slippers I have ever slipped my feet into (so good I had to take a photo). You shouldn't miss the steakhouse or bar either. We happened upon live music at the bar one evening and found it the most relaxing way to wind down the day with a lovely Negroni before a before dinner.
My Booking
