Maggie L
There were a lot of nice things about this resort but it is certainly not a 5-star experience. Many of the amenities advertised on their site (shuttle to town, spa, indoor pool) were closed or unavailable. They charge guests 20€ for beach chairs/umbrella. The pool towel system is extremely strict and they still ran out at one point during our stay. The apartment rooms are convenient for a family but very dated and the linens, decor, housekeeping are not up to par for a 5-star resort. When we complained about the missing amenities, we were told it was their policy not to provide any sort of compensation. However, after several conversations with the manager, we were able to get 2 vouchers to the dinner buffet which was a nice meal.
The location is great. The beach is not private so it can get crowded. Better and much more affordable food can be found off the resort property within a 10-minute drive. The drinks and food are exorbitantly expensive even for a resort.
The resort is extremely family-friendly and all of the pools had many children running about.
Overall we had a nice time, but would not stay here again. Better bang for your buck (and a quieter spot for couples) can be found elsewhere.
David Burke
Initial thoughts are wow!! It's a fantastic hotel within a village. Arrival was good and reception was impressive. Even though I booked a standard room with resort view I was impressed with the room, bed, and balcony. Bathroom and shower not so impressive. Restaurants and bars are not cheap but are worth it. Biggest disappointment by far is the breakfast!! It's shocking for a 5 star. Queues, terrible selection, poor quality. The breakfast really let's down the hotel in my opinion.
If you're going to the beach there is limited availability and expect to pay €30 for two beds. Overall impressive with a shocking breakfast!!
Kimberley Martinez
Beautiful hotel with great amenities and surrounding grounds. The breakfast was particularly nice and we loved the inclusion of the Portuguese Custard Tarts! The only downside was that our room did not have all of the toiletries, it looked like the person who serviced it had forgotten to put some of them out, however the hotel reception were very helpful and provided some to us. The staff were friendly and we left feeling like valued customers. We would definitely stay here again!
Khal Umar
Excellent family 4 night holiday! It is far enough away from the busy areas so it is quiet at night but a cheap uber ride to the town. Very shot walk to the beach. (3min) The breakfast buffet was well put together with something for everyone. The staff were all very kind and helpful. We did the dinner buffet once and found it to be underwhelming for the cost. I am not sure if this is typical of a 5 start hotel Europe, but they do not offer complimentary water at the buffet, which I find to be a little strange for the cost. Overall I would recommend this hotel to anyone.
Matthew Swales
1BR (460) apartment 9 nights B&B. Overall delighted and would return. Check in easy, room spacious for 2 adults 1 toddler. Shower powerful, lots of storage. Breakfast fantastic value, wide variety for everyone. Bit manic at times but to be expected. Atlantico restaurant good quality but pricier than other options near by, which we preferred such as RM, Portobello and BouganVilla, latter being great for children as play area colocated. Service 90% great, bar service a bit hit and miss but no major issues. Pool area was good, 'heated' pool better than fresh water and beach access was as good as you can get! Spa was really useful with proper heated pool. 3 things I would change:
- Softer matresses, ours was quite firm
- QR code ordering option for bars etc
- Mops in room for clearing rain form balcony
But absolutely a 5 star hotel, not a ritz but immaculate and the peacocks were a great surprise. Hope to return for longer soon
My Booking
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