Linda North
Excellent hotel located about 10 mins walk from the busy marina area. Great spacious rooms always kept very clean with lots of big fluffy towels everyday. Friendly staff everywhere, always willing to help with any questions. Celebrated our ruby wedding during stay and received a lovely bottle of fizz and chocolate strawberries which was such a lovely surprise. Great breakfast with so much choice. Fab swimming pool with plenty of beds. Great choice
Connor Taggart
Very nice hotel. Rooms are unreal, love the bathrooms how they are all connected. Great views on the higher floors. Not sure about lower ones as sometimes other buildings block the view but still can see a lovely sunset/sunrise. Pool is lovely chill vibe with light music. The pool staff behind the bar can be a bit huffy but every other member of staff was lovely from start to finish. Would highly recommend when going villamoura.
kathy kwok
The room is clean and the location is somewhat convenient, not too far from the Marina however these are the only two things that I’m happy about.
This is suppose to be a 5 star hotel, it for sure doesn’t have a 5 star service. Everything needs to be charged for deposit including the towels at the pool.
The only restaurant you can have lunch at, the Seafront restaurant, has a cheap restaurant quality food, but they charge a 5 star hotel price for the food, it’s like 2 star hotel quality food.
Today I wanted to send a postcard to my family from here, I have to say I’ve been to many hotels in different countries, normally, I can just pay and leave my postcard at the front desk, they would post it for you, but this is not the case here, the stay at the concierge told me to buy a stamp from the post office then they can post it for me, is this a joke?
There is something even more shocking to me, there is NOT a bottle opener in the room, and they lied about it at first.
The first time we asked for one, the guy said there is one by the fridge, but we double checked and there isn’t one, so we called again and ask for one to be brought up to the room, they said they can’t do that, if we want to open a bottle, we need to go down to the bar at the lobby to open a bottle.
This is truly shocking to me, I’m so disappointed in Crown Plaza and I would not want to stay at another Crown Plaza again, definitely not this one even if we come back to Vilamoura.
jjrowe1234
The hotel was fantastic and very modern, one of the best hotels in the area. The rooms were perfect and very clean, the included breakfast was a nice touch too.
For the price it was very worthwhile and I’m glad I stayed here! The hotel also had a lovely aroma when you walked in and was very pleasant to spend time in. The spa was perfect with a spacious steam room, sauna and peaceful pools.
One thing I felt could’ve been improved slightly was the service, it wasn’t bad by any means but it wasn’t something I found to be outstanding like many 5* hotels, however the majority of staff were very pleasant and accommodating. Also the lobby music wasn’t for me personally, I feel as though classic hotel lobby music such as jazz would've been that extra touch to make the full experience feel premium.
Overall I think this Crowne Plaza is great and I would definitely recommend it to anyone wanting to stay in Vilamoura!
Francis Khan
We got tricked by the hotel and paid 360€ per night for a room which was extremely basic 3 star room to be honest with side view and not beach view where we booked originally our room. We went back down to complain that’s not what we booked but they said to pay 110€ per night extra in order to get that view. Which we denied and felt we got literally scammed. Rooms were far away from 5 star. I swear hotels in Norway with 3 star have better standard this this place. Extremely unhappy staff at the bar and restaurant without a single smile. It felt almost like I owe them money or something. Reception people were the only nice people with smile. I would not recommend this hotel for this price at all and it’s definitely not 5 star hotel. Hard to convince anyone with 4 star to be honest. Gym equipment were very old and the important maskins were not there. 5 star without any minibar in rooms. Everything you touch in the room water coffe etc were unnecessary expensive. The worst bed I have ever experienced in my life. Had back pain the whole holiday and I’m 27 years old never experienced something like this. Started to sleeping on the floor because the beds were single bed for a couple and the cheapest beds out there.
My Booking
