Sherif Hatem
We enjoyed our stay in Old Palace Resort. But the most astonishing experience was the restaurant. The quality of food was amazing, and Mr. Ahmed and his team were too helpful, professional and friendly. We will definitely recommend the resort to our friends.
Kristin Centofanti Schaefer
We chose this hotel because of its location and the various appealing photos. I am writing this review live, as we are enchanted with every aspect of this resort hotel and most especially the all inclusive service, as the meals are extremely varied, cater for all tastes, beautifully presented and above all, delicious.
As an experienced and fussy traveller, I have rarely come across such outstanding service; from the spotless lobby, dining areas to the beach area, pools and gardens.
The hardworking and attentive staff are always on hand to offer efficient and excellent help and cater to every need.
The other aspect to consider is how reasonably priced our stay is. We have a beautiful sea view room and even in the cool February winter, the sun shines and the heated pools by the restaurant are delightful.
I rarely write such enthusiastic reports but in this case the praise is well merited. Don’t hesitate to come here, you won’t be disappointed!
emily fernandez
From the first moment the service was exceptional. The Porter Alaa Mahmoud is the most welcoming and genuine hotel worker we have ever came across in all our travels. It was like you arrive from a trip and your favourite uncle is helping you with your bags. You feel at home. We only just got out of the car and he engaged with the kids immediately somehow still elegant and professional. That's why we already booked this hotel on two more occasions in the future. He went over and beyond to make sure all the guests were happy day and night. At every chance . Very good communication skills. Mr. Sand from house keeping was also very welcoming. Nice swan with flowers and elefant towel creations on the bed. Very special. It was lovely when we crossed paths. The animation team were lovely, they also played a role in connecting the guests. The snorkelling directly off the beach is great. Guaranteed assortment of colourful fish and native life in a small area. If you swim around you never know what you might see. Fish pedicure was fun. Strawberry day was nice. Entertainment every night. You don't ever need to leave the hotel. Everyone will find something they like to eat and be well looked after by nice people in the restaurant. The only thing I can say that is not good about this hotel was that there is no coffee available made from ground coffee beans. They need to invest in a proper machine. It says a lot that we booked to go back despite the coffee. That should tell you how much we liked the rest of it .
Melina O.
This hotel has so many great aspects and I really wanted to give it five stars - in fact, I did, but our departure was such a stressful and customer unfriendly experience that I can not recommend it in the same way anymore.
The taxi service in the Hotel ist not trustworthy, its overpriced AND unreliable! We nearly missed our flight because the driver didnt arrive! When we called he didnt pick up. He only showed up half an hour later after we asked the hotel staff for help! Very unprofessional. We even asked the staff many times If we can trust the driver because we heard many bad stories about taxi / transfer in egypt. They said sure we could. What a pity!!! Just sad, the unnecessary stress, to end the vacation like that. :(
Other than that, we really liked the hotel! Especially the friendliness and food in the restaurant are outstanding. Best salad bar / starter buffet I EVER had, even compared to expensive german hotels! All people in the Restaurant are so hard working yet so Kind. Astonishing!
Staff at the pools is also very kind and supportive, especially the mister with the moustache. :)
The Building of the hotel is very beautiful and it has a great astonishing sight (Plaza) right next to it. Everything is super clean as well!!
The animation team does great work. The shows are good overall. It gets quite loud in the evenings, which is not optimal for early sleepers but a great fun if you like a bit action. :)
When I was there, some guests were a bit impolite and loud - the staff did the best they could to make our stay relaxing...
The rooms could use a little makeover, in some rooms the AC didn't work or the shower was a bit off.
Andrew “Andy” Kamel
Old palace is an exception, the front desk under the leadership of Wael are there to help you. He knows what customer relations is and values it and follows up even at the beach when they are testing new tools to improve the work.
The food is delicious and there is great variety and quality is high. The chief is there every day to ensure things are working out well. Thank you Chef Mahmood.
The beach is my favourite in Hurghada, my only note there is that I would request that they extend the distance a bit where they have the water limit set due to the low tide
Later in the afternoon but other than that it’s perfect.
The animation team are nice.
The people are all friendly and one thing I noted specially here is that they try the best to make everything super clean.
Overall I would like to thank you for the good memory and would like to come again.
My Booking
