David Silver
Just came back from moon palace nizuc. It was the nicest all inclusive hotel property I've ever been to. We spent 8 days, stayed at Nizuc but went to Sunrise and the Grand multiple times for the pools, Waterpark and restaurants. All the restaurants were very good. My favorites being the Japanese and Italian. The Indian was the rest of the families favorite. We spent all day at the pools, water park, or surf rider park. Even played pickle ball, mini golf and went for a bike ride. The property is huge, but it's nice to walk around, or take golf cart shuttles. All the staff are incredibly friendly. There are apparently 8000 rooms but honestly we had no issues with chairs at the pool, or getting a table at a restaurant. Every evening they have shows, all the ones we watched were excellent. Michael Jackson, a fire show, a glow in the dark dancers. It was an excellent vacation. Would definitly recommend
Custom Art by Maithen Elizabeth
This was our second time here. We came for our Honeymoon & back again for our 10 year Anniversary. Very cool to see The Grand built now, when we were here previously they had just started clearing the land. We have never had an issue or bad experience here. In fact, we were upgraded. If you like Birdwatching, it was worth it. They have a really sweet gal that shows you where all the beauties are hidden. We saw 26 different species. If you like Immersive eating experiences- try Monarca it was worth the money.
hemanshu sheth
From the moment you arrive, you’ll be greeted with warmth and kindness by everyone at Moon Palace Resorts. Whether you’re interacting with the bell boy, receptionist, waiter, room service, or housekeeping staff, you’ll find them to be incredibly helpful and sweet. The golf cart drivers, kids’ pool activity staff, creamery team, and play area personnel are all exceptionally friendly, ensuring a delightful experience for families. The food is outstanding no matter where you choose to dine. Additionally, the public relations team is super helpful, always ready to assist you. I wholeheartedly recommend Moon Palace Resorts as the best choice in Cancun. It’s the perfect place to make your trip memorable and effortless.
Katie Grant
This is probably one of the best places to stay in Cancun. Amazing facility, staff was always helpful and friendly, every meal we had was excellent, and the pools were always clean with enough loungers to be able to find one when you wanted to just lay by the pool.
Only two cons/negatives: 1. The beach they are located on is not one where you'd want to swim. The water is so shallow that there is alot of brown seaweed that also covers the beach due to tides. It smells like a bay at low tide due to it laying out in the sun. However, the pools are so nice in the resort that you can still enjoy them and not miss the beach. (We actually got a day pass from the resort planners for a trip to another beach in Cancun that didn't have seaweed, so were still able to have a "beach day" on our trip).
2. The second con is the pushy sales people trying to sell their vacation club. I sat thru what was supposed to be 90 minutes which ended up lasting over 2 hours. I got free day passes to their sister facility, "The Moon Palace Grand" but never used them. I stayed at The Moon Palace Sunrise. They then tried again after I checked out and I still had to decline them 5 x's. Other than those two things our trip was amazing.
Gracie
My family and I stayed at Moon Palace the Grand in Cancun in December last year, and returned again this year. The first time we visited it felt amazing. The food and service were great. The resort is beautiful. I hyped up Moon Palace to my friend and brought her along with me this month and felt disappointed the second trip. Here are the following encounters we experienced during the second trip that changed my mind about Moon Palace.
-my friend got food poisoning and was sick toward the end of the trip
-the shuttles were hit and miss, and sometimes they would not arrive after ten minutes of waiting or they refused to pick you up.
-housekeeping continued to knock on our door and come in our room at 830 PM despite the do not disturb sign. They did this twice at night and I had to ask them to leave several times.
-Housekeeping came in our room to clean at 10 AM despite my friend showering and when I asked them to leave and how we were checking out of the room in one hour, the housekeeping did not understand.
-the server at the buffet at the Grand was rude and racist. She asked me if I was Japanese and told me I looked Japanese and I looked the same, and she used her fingers to slant her eyes, and she was smiling and laughing. I am baffled by the service and arrogance. My family and I were speechless and appaled.
After these encounters I’m not sure I recommend Moon Palace and I don’t know if I will return again. Do better Moon Palace.
My Booking
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