Moon Palace

Amy Silva

They need to put the property in order, don't let social media deceive you! I checked in at 3pm, by 5pm I was making plans to change my flight to the next one to go back home! For the money I paid for I want to express my significant dissatisfaction with my recent experience at this property. The front desk staff was extremely rude, and the bellboy failed to provide proper guidance. The hotel is going under construction renovations as well. The overall environment was misleading; there were people visibly intoxicated, using drugs, fighting, and causing chaos. As a mother traveling with young children, I found this atmosphere completely unacceptable. I had originally planned to stay for two days, but I felt it was necessary to change our flight to the next available option because I did not feel safe with my family in such a disruptive environment. Think of this place as a SPRING Break for college kids, out of control, out of order. The employees are at risk, the families, and everyone who goes just to have a vacation is a risk. This place is no vacation, it is a NIGHTMARE!

Jenna Sams

So I booked so my kids could enjoy the kids stuff and they really did enjoy it very much. However, I have a very sensitive nose and find it easy to smell mold and water damage, which was very present in the room. If I knew that the room was going to be like this I would have stayed at the Ocean Coral like I did last year. Side note: before you come to Mexico do your research about the taxi services or better yet rent a car…. I suggest downloading radio taxi in the App Store to get a taxi. Secondly, to those who think that they’re going to come to a resort and get authentic Mexican food are delusional to say the least. These places cater to outsiders and they tend to make the foods that the majority of Americans like to eat. If you want authentic food then go into Cancun and get some real food. Thirdly, to those saying that they expect to be treated better than a local need not to go to other countries to visit bc that’s plain disrespectful. In closing, I am a white American woman and I absolutely love Mexico and her people. Overall the people that I have met have been absolutely wonderful. I am not fluent in Spanish but I am learning and it has been so greatly appreciated by the locals I have encountered. This resort sucks in my opinion but be respectful to the employees that are doing their jobs and getting paid WAY less than you think. Tips are what they live on so if you have someone doing an excellent job then tip them.

Megan Larsen

The resort was perfect! Avoid the lure of the sales pitch in order to get passes to the Grand. Stayed at Sunrise, which was perfect for our family 🫶🏻! Visited Nizuc and Grand. Nizuc pool has a waterslide for kids, but mine got bored after a few times down. Nizuc Brazilian steakhouse is amazing! The Grand is huge, the waterpark was definitely a bit crazy definitely not quiet and neither was the kids room at the Grand. The kids room for sunrise is located between sunrise and Nizuc and my daughter loved it! There are golf carts, running to take you to different places around the resort in between resorts, and there’s also a bus that runs to the lobbies of each of the three resorts located within the resort! The rooms were unbelievably clean, servicing rooms happens often and is stellar! We had partial ocean views from our two rooms. The food at the buffet was excellent every day and for every meal. Each resort also has café/bistro offering, homemade ice cream, crêpes, artisan coffee, Frappuccino’s, lattes, sandwiches…. This café was clutch, especially when my seven-year-old decided she didn’t like anything at the buffet- I.e., chicken nuggets didn’t taste right one day or another, etc. lol The sales pitch is to become a member of the resort and earn a free vacation and it’ll only cost you $70,000 unless you want a lower package which I think I blacked out at that point but maybe it’s $12,000?! Was supposed to take 90 minutes so we left our children in the room first thing in the morning (7 and 11 yo) but it was over two hours. The salesperson grew angry that we wouldn’t sign up so it wasn’t the most pleasant experience! Still giving a five stars because we loved the family vacation and everything about it!!

Monica Gaines

This resort is full of crap they lie and promise you things and they don’t keep their word. We were promised things we didn’t get. We went here to celebrate our anniversary and from the time we got there we had problems. We were supposed to be picked up from the airport for our transportation that was included in our price but that was a problem. We did the time share presentation that they aggravated us about and were promised certain gifts another lie. They will tell you anything to get you here but then when you get here it changes. This resort has the worst customer service I have ever seen. When you address the problems to them they act like they don’t care. Do not be fooled by them.

Anne McFall

This is the first time I have written a negative review of anything. My husband and I went to a Destination wedding at The Grand over Memorial Day weekend. My feedback would be - the water is not as pretty as all the Cancun postcards show due to the seaweed, plus the machines they use to harvest it. (We actually stayed at the Westin a couple miles north of MP because we could use points and the water was MUCH prettier.) Because of this, we had to buy a day pass for $265 EACH - yes we had to pay over $500 to watch some friends get married. Wow. (Still saved money as the rooms at The Grand were more than $600 a night for that holiday weekend.) And the food at the wedding was mediocre. All-inclusive doesn't mean that much to us because we aren't big drinkers and we don't eat that much either. However - I will say that staff couldn't be nicer and they are very courteous.